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5 of 7 people found the following review helpful
4.0 out of 5 stars Good read for the hospital improvement novice or sensei, January 12, 2011
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This review is from: Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience (Hardcover)
This is a good read for anyone interested in improving operations in American hospitals. It tells the story of a decade long journey at Virginia Mason Medical Center to improve quality and reduce costs by adapting the Toyota Production System to healthcare. It captures successes and struggles and reads like a good history book. Students and readers that are beginning to explore quality improvement will find this very valuable. More experienced readers will recognize that many of the solutions offered are now becoming standard practice in American hospitals. But even for the true quality Sensei, the book still offers a good synthesis of how to tie many quality improvement concepts into a unified management system and how to keep raising the bar higher. I recommend it.
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