Customer Review

52 of 61 people found the following review helpful
1.0 out of 5 stars Test their claim number first: (877) 441-3836, February 1, 2012
I was thinking about buying this with my kindle but I had some questions. I wanted to know if the replacement was a new kindle or a refurbished kindle. And, I wanted to see how difficult it would be to get a representative for a claim. I called the number and it went right into a small speech about calling Amazon for technical support and asked for me to hold on the line to file a claim. Then, I waited for 16 minutes on hold at 6:30pm on a Wednesday Night! I hung up and decided that it wasn't even worth it. I'm a careful person and I bought a nice comfy case for my Kindle to snuggle in for safe keeping.

Test the number for yourself: (877) 441-3836 and asked questions. Ask if you get a refurbished model or a new one. I'd like to know but I think they only do refurb replacements. Nowhere do they say you will get a *NEW* Kindle which would be a great selling point and something worth putting on the page.

So, buyer beware unless you are a total klutz!
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments


Sort: Oldest first | Newest first
Showing 1-3 of 3 posts in this discussion
Initial post: Aug 9, 2012 4:07:45 PM PDT
impendingaff says:
I hate it when companies say use website or contact us. Often it is just for the ad, thanks for letting me know its BS.

In reply to an earlier post on Aug 9, 2012 4:21:02 PM PDT
Calcobrena says:
You're welcome. But I never suggest people just take my word (or anyone's) for anything. Call and try it for yourself. :)

In reply to an earlier post on Dec 27, 2012 2:30:22 PM PST
C Brown says:
I called the number and was on hold only a few minutes and then got "James". I asked him if I bought a new 8.9" Kindle Fire and needed their warranty to replace it, what would I receive in return ..a new one or refurb? He said it would 'be whatever Amazon had in stock and it would most likely be refurbished'. I thanked him and told him he helped make up my mind. Now I am going to Staples and buy my Kindle Fire HD 8.9" with their warranty. I know it is good for I just used it on my old one I got last year. It wouldn't come on (operator from their warranty # said it was common problem and was so helpful). She issued me a refund right then via email for $199.00 Staples card to go buy a new one. So I am going now and apply it to a new 8.9" model, with warranty. Can't beat that plus I kept the old one. Now to use it for parts if I need to on another one.
‹ Previous 1 Next ›

Review Details

Item not available
Reviewer


Location: Cookeville, TN USA

Top Reviewer Ranking: 685,787