Customer Review

14 of 19 people found the following review helpful
1.0 out of 5 stars Worst Customer Service on the planet, November 13, 2012
This review is from: Uniden Guardian Advanced Wireless 7-Inch Screen Video Surveillance System with 2 Outdoor Cameras - Black (G755) (Electronics)
The manual tells you to update the firmware on the website. There is no such place on the website. I tried calling customer service and there is no menu selection for the guardian system so I selected another one and waited 20 minutes. Then the representative says she will transfer me to a guardian representative. When I asked her if the company knew there was no phone menu selection for the guardian system, she said yes that they just transfer any calls for the guardian system. Her attitude was why did I have a problem with the fact that that I could not get directly to a guardian customer support. I waited another 20 minutes and then was told to leave a message for the customer representative who would call me back in 24 hours, but his mailbox was full so no message could be left. Their customer support on the website is a joke. I tried to email my problem. I filled out everything asked to send the email and then it went to another page asking me to fill out much of the same information, once that was done it directed me back to the first pages, and then back again in a circle.

The main reason I bought this system was so I could monitor the cameras from my IPAD while on trips. The IPad and Iphone application will not work. I should have known better I bought their wireless telephone system a few years ago and had the same problems. How does a company with such a terrible disregard for its customers stay in business. I am returning my unit. I will never buy a Uniden product again and anyone .
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Tracked by 1 customer

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Showing 1-2 of 2 posts in this discussion
Initial post: Nov 19, 2012 4:13:49 PM PST
I have the same problem with the service. One camera and it took three weeks and a lot on yelling to get another one.
Bad service
Jim

Posted on Nov 19, 2012 4:35:43 PM PST
Update The day I was returning it I turned everything on to check and one camera had already failed after 7 days
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Location: Seattle, WA

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