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Customer Review

108 of 121 people found the following review helpful
1.0 out of 5 stars Poor Quality, April 12, 2009
Verified Purchase(What's this?)
This review is from: Stuhrling Men's 601.33152 Ascot Ultra Thin Black Alligator-Embossed Leather Band Watch (Watch)
I purchased the watch from Amazon last year and used it for about six or seven months. Then it stopped due to water damage to the movement. On the back of the case, it is clearly stated that it is water resistance, and I used it mainly for work and never wore it to swim or anything wet. My experience suggests poor case quality. Potential buyers be aware.

I am now trying to get warranty coverage for the watch.

Update: I just received a reply from Stuhrling on warranty coverage. I will need to ship the watch back to the company at my own cost plus a $20 check to cover shipping the watch back. I bought the watch for well under $100 and now have spend about $30 more to have it serviced under warranty. This is rather unreasonable.
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Showing 1-3 of 3 posts in this discussion
Initial post: Jun 22, 2012 4:52:12 PM PDT
Last edited by the author on Jun 22, 2012 4:52:28 PM PDT
A Customer says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Aug 14, 2013 8:46:26 AM PDT
Pinny M. says:
I don't think it's really fair to fault the company in this case. If it happened within the first month (or maybe two) I don't think they should (and I don't think they WOULD) charge you for the shipping, but after "six or seven months" - look at it from their point of view - they don't know how you have been treating (or mis-treating) the watch. They are covering the repair under the warranty, but I don't think they are unreasonable to have you pay for the shipping.

In reply to an earlier post on Jan 12, 2016 3:46:06 PM PST
Jonathan says:
Still, $20 to ship a watch? That's ridiculous.
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