Customer Review

70 of 78 people found the following review helpful
1.0 out of 5 stars Fixed Pattern Noise is a HUGE Problem, May 22, 2014
This review is from: Blackmagic Design Production Camera 4K with EF Mount (Electronics)
I bought this camera with hopes of getting exactly what they promised: A S35 Sensor with options of RAW and Prores. It was a dream come true and an incredibly reasonable price. They even dropped the price. Well guess what? There is a reason they mysteriously dropped the price. The Sensor is faulty. Every camera has what is called Fixed Patter Noise which shows up as Vertical Bars on your image. The worst part is that Blackmagic is refusing several consumers to return their camera for a working ones. Here is the response I got from them "You can check the forums for workarounds. I believe you can underexpose, use a lower ISO then fix it in post."

If you are in the market for a $3k paper weight, then go ahead and buy this camera.
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Tracked by 1 customer

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Showing 1-7 of 7 posts in this discussion
Initial post: May 27, 2014 9:39:32 PM PDT
Last edited by the author on May 27, 2014 9:41:12 PM PDT
It's hard to believe that a company of that caliber would behave that way. But if what you say is true, I'd dispute the charge on my credit card *immediately*. It's nothing but fraud if this is true. Remember if you paid by credit card, you have 6 months to *dispute* (the term you need to use) the charge in case of a ripoff and they can deal with Visa or Mastercard. They are not fond of fraud against their members. Do it now, Good luck.

In reply to an earlier post on Jun 11, 2014 11:30:29 PM PDT
C. Jacobs says:
I totally agree! That's unheard of... fix it in post? They really said that?

Posted on Jul 8, 2014 6:57:29 PM PDT
Last edited by the author on Jul 8, 2014 6:58:03 PM PDT
I kind of don't believe this review. First, you are not an authorized purchaser here on Amazon. Second, what the company basically did was give you a workaround. If they indeed said this, then not only is this false advertisement, but it is fraud. That is, of course, if they refused a return.

They cannot deny you a return or working replacement on a faulty device. As a consumer you have rights. They are called "Consumer Rights"....

Posted on Jul 27, 2014 7:11:26 PM PDT
R. Bennett says:
Did the 1.9 firmware update fix this for you?

Posted on Aug 21, 2014 4:56:49 PM PDT
I have the BM 4K and have had it for a couple of months and have no had this problem!

Posted on Oct 11, 2014 8:28:47 AM PDT
M. Miller says:
In response to Randall, I am willing to speculate that this is a true and honest review. I myself own the same exact camera and have the EXACT same issues. There have been numerous reports of BM refusing returns so I by no means doubt the legitimacy of this particular claim. Research it for yourself if you are still skeptical.

In reference to R. Bennett, none of the firmware updates that we have been installing seem to help fix it. The pattern goes away after awhile- if the camera is in cooler temperatures we've found- but the pattern is, at some point, still there and obnoxious at best.

Any and all workarounds have also been a huge disappointment in that they have 90% failed to actually sufficiently help reduce the issue.

Posted on Apr 2, 2015 4:14:42 PM PDT
B. W. Block says:
Go look at this comparison with the $35,000 Arri Alexa and you'll see that it has noise levels quite comparable to the BMPC: https://vimeo.com/87374695
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