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Customer Review

228 of 260 people found the following review helpful
4.0 out of 5 stars Great program, horrible customer service, December 11, 2005
I ordered Slim in 6 four months ago and soon began the program. Slowly I began seeing reults. However, I only did the program 4-5 times a week. Had I done the recommended 6 days a week I'm sure the results would have been better. Debbie is a good motivator and I never really got sick of seeing her (the niceness helps). Overall, it is a good program and will bring results if you follow the guidlines.

However, Beachbody's costumer service is HORRENDOUS. The infomercial makes it seem as if you getting all 3 dvds at the time of purchase, when you really only get 2, and then they charge you again to get the last set. I had 8 phone conversations and 4 emails with representatives because they said they fix something and never did. They even shipped and charged me for a brand new set that I never ordered! When I finally spoke with a supervisor, she was rude and impersonal. I told her then that I would never buy another product from this company until they got their act together. Her response: "Is there anything else you need today." !!! Because of this, I would never deal with Beachbody again. It is not worth the hasle and extra money being taken that has to be replaced....order it from Amazon!
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Showing 1-5 of 5 posts in this discussion
Initial post: Jul 25, 2007 7:58:47 PM PDT
Elizabeth says:
I also got a second set of DVD's that I did not order.

Too bad for them that the credit card they had on file for me had been cancelled. So, I was not charged..

Posted on Aug 31, 2007 8:35:20 AM PDT
Ohh Mama says:
I also hate beachbody... I noticed that collagevideo doesn't sell their products anymore. Amazon never has (directly). I dunno... I wish someone would sue the company ... and publicize it.

Posted on Jul 26, 2010 6:00:31 PM PDT
norse says:
Those morons wouldn't replace a scratched DVD from a p90x set I ordered because I didn't order it directly from their website. So I just had a buddy burn me a copy. Of the whole set just in case any more of the cheap discs were to get scratched. They've made too much money to be that stingy.

Posted on Dec 5, 2010 10:32:16 AM PST
G. Gassner says:
I ordered through Beach Body a few years ago and had a similar negative experience with the company! They started charging me a monthly fee on my credit card (aparently hidden in the check out) that I didn't want. When I called about the charge I dealt with an extremely rude person. I wanted the fee credited back ( I had never used it) and they refused, but I did get the charges stopped. I love Debbie's dvd's but I refuse to do business with Beach Body to buy more! Thanks for letting me vent!

Posted on May 5, 2014 12:43:06 PM PDT
Apryll F. says:
Its best to find a Beachbody Coach to make your Purchases thru. They can help you with any questions you have directly for free before you order and can also help resolve any issues you may have. I love Amazon, however using beachbody products for over a year and now being a coach have learned that I did it the right way by starting thru my coach to get the best service they can offer. Try finding a beachbody coach to help in the future or let me know I would be more than happy to help. You have to remember ordering from a 3rd party like amazon waives alot of the perks from orderin directly thru the company like the 30day money back quarentee no questions asked. That scratched DVD would have been replaced if you had done it that way before and not being aware fully of what you were getting could of been too by having a coach! it really is the best way to go! Hope that help for any of you looking to continue trying their products or looking for advice for future orders.
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