28 of 34 people found the following review helpful
QC Issues, Complete Disappointment,
Verified Purchase(What's this?)
This review is from: Steve Madden Women's Troopa Lace-Up (Shoes)
When I first got these shoes, they were the wrong size. I'm actually glad I got these first, because they were of good quality, and allowed me to differentiate the boots I received later, which were very poorly made. The ones I got first (the good ones), had even soles, precisely cut leather, even stitching, and leather that felt substantial. The replacement I got was anything but. The soles were bumpy, and the rubber was cut very crudely such that there were many splinters along the sole (this is NOT acceptable given the price of these boots). The leather and stitching was a joke. I couldn't find any area on the shoe where the stitching was parallel to the edge of the leather for more than an inch. The leather wasn't positioned well either, and it'd bunch up at the sides even when not worn. I've read somewhere that Steve Madden shoes are supposed to be made in China, but the replacements I received (I actually returned these TWICE hoping my first replacement was a dud) were all made in Mexico. My best guess is that Steve Madden has been sourcing from different factories, and some of these places have ZERO quality control. There were also areas on the boot where a bunch of stitching overlaps, and I could see little brown beads at the ends of the threads where the factory worker likely burned with a match. Again, NOT OK. If you're going to charge $100 for these boots, you better make sure the thread ends are tied properly. Or if you're going to cheap out at least don't make it so blatantly obvious. I have fake leather boots I've gotten for way cheaper and even they haven't stooped so low.
Another funny thing. If you look up these same shoes on endless, the most recent reviews complain about their complete lack of quality too, so I know this problem isn't just limited to Amazon.
Bottom line, Steve Madden is CHEAP. Not cheap in price, ironically, but when it comes to material and labor, you bet they're cutting costs any way they can. Appalling quality, both in material and workmanship. Never buying from this brand again.