Customer Review

768 of 851 people found the following review helpful
1.0 out of 5 stars I have owned this mattress for 5 months and update on previous post, February 9, 2012
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This review is from: LUCID 10 Inch Memory Foam Mattress - 100% CertiPUR-US Certified Foam - 25-Year Warranty - KING
This is an update: Well I posted a wonderful review on this mattress and slept on it for months and have enjoyed it. Last month I noticed my back hurting when I get up in the morning. I thought maybe something I was doing during the day and left the idea alone. Well last week I started looking at my mattress and noticed when I got up there was large impression and it wasn't going back up. A couple of hours later I checked on the mattress and it still had a deep impression and very soft.Not what I want after 5 months.I looked at my warranty paper-no phone number, address-Nothing. BUYER BEWARE
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Comments

Tracked by 10 customers

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Showing 1-10 of 59 posts in this discussion
Initial post: Mar 16, 2012 4:21:21 PM PDT
Catholic Mom says:
Hey I found a website... Linenspa.com There is a 1800 # on there and an email contact. I am worried about purchasing this mattress myself actually, took some digging around with Amazon's help.

In reply to an earlier post on Mar 25, 2012 12:12:30 PM PDT
Last edited by the author on Jun 12, 2012 8:30:07 PM PDT
Julia G. says:
Great job Shannon for finding it out. I would like to know how they handle it, so please post after contacting the manufacture. Thanks.

Posted on Jun 10, 2012 7:15:59 PM PDT
M. Nugent says:
EVERY mattress no matter the type or make MUST be flipped and/or turned at least once every two months to prevent that from happening......

In reply to an earlier post on Jun 16, 2012 9:15:19 AM PDT
ewire says:
???? If you flip this memory foam mattress then you will end up sleeping on the hard foam base.... not the memory foam. I can assure you that it would not be comfortable.

In reply to an earlier post on Jun 18, 2012 4:22:34 AM PDT
Last edited by the author on Jun 18, 2012 4:24:45 AM PDT
Julia G. says:
ewire, you are correct. I purchased this mattress in 12" but you are NOT supposed to flip this mattress over. As you said, only one side has memory foam and the other is just the base supporting the entire mattress. The instruction says which side goes up and which side goes down too.

Posted on Jul 2, 2012 9:42:36 AM PDT
You're supposed to flip a memory foam mattress once a month, but not the way you flip a traditional spring mattress. You're just supposed to turn it 180 degrees so that the head of the bed is at the foot of the bed.

In reply to an earlier post on Jul 16, 2012 4:45:43 PM PDT
Exactly, flip is mostly impossible on most modern mattresses. Rotating or spinning is very important for proper wear.

In reply to an earlier post on Jul 20, 2012 3:20:30 AM PDT
J. Kazley says:
Not sure when the last time you purchased a matress because cannot flip them anymore (it's probably been around10 years). They are only manufactured to be used on one side now. You can tun them head to foot, but that's it. This foam matress is no exception. If you look at the decribtion it shows the the top (sleeping side) is 2.5 inches of memory foam. The bottom is just a high density foam for support, not suitable to flip for a sleeping side. All mattresses are made this way now. The rational is that most people do not flip them and they are less expensive to manufacture this way. You can still rotate them 180 degrees.

Posted on Sep 2, 2012 12:53:38 AM PDT
Thanks much for taking the time to follow up on this. There are many rave reviews but most if not all of them are likely written within the firt few weeks of use. It sounds like a poorly designed mattress that lacks resilience. Since the order was fulfilled by Amazon, have you contacted them regarding this quality issue? Have you researched the company to find contact information?

Posted on Sep 7, 2012 8:50:15 AM PDT
[Deleted by the author on Sep 7, 2012 8:50:59 AM PDT]
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