12 of 12 people found the following review helpful
Perspectives from a Mediator and Trainer,
This review is from: The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home (Paperback)
This book is a "must read" for those who want to stay working with the organization they are with but who are frustrated by inter-personal confrontations at work. In a gentle, often humorous manner, it provides explanations for what is happening, and why. Readers are encouraged to be introspective about their own triggers. Each chapter concludes with proven practical tips to use, such as "listen first" or "pause before you speak".
My suggestion - read it, at your leisure. Whether you are a frustrated manager, a disgruntled employee, a parent looking for a different way of communicating with your teen or your spouse, an individual involved in a specific conflict, a mediator or a dispute resolution trainer, you will acquire at least one new insight that will make your life better.
Deborah Lynn Zutter, June 10, 2005
The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home(16 customer reviews)