1 of 1 people found the following review helpful
Good book covering the basics,
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This review is from: Basic Service Management (Kindle Edition)
I'm halfway through and knowing Rob's blog It's no surprise that the book lives up to the expectations.
The book is a good read for people starting with ITSM. I recommend reading it before you get lost into ITIL.
For others the books has some good suggestions and a simple way of explaining things that might come handy.
I'm not fully finished yet, but I've no reason to believe that the rest of the book will be different from what I've read so far.
Highly recommended for starters and people wanting to get a simple view to ITSM.