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Customer Review

The manufacturer commented on the review belowSee comments
765 of 839 people found the following review helpful
1.0 out of 5 stars Beware of the firmware upgrade for this router, June 27, 2012
By 
This review is from: Linksys N900 Wi-Fi Wireless Dual-Band+ Router with Gigabit & USB Ports, Smart Wi-Fi App Enabled to Control Your Network from Anywhere (EA4500) (Personal Computers)
I have had this router now for quite a while and it was working flawlessly, I had it set up exactly how I wanted it. I absolutely LOVED this router.
Unfortunately this all changed on 6/26/2012 when Cisco took it upon themselves to basically FORCE an install of their new firmware which enables their Cisco Cloud Connect service. My device was set to not do updates automatically and yet the router became inactive and after a reboot it received this new firmware update from Cisco without my acknowledgement. This service makes you log into an external server to access your routers settings. There was no option given by Cisco to either use or not use the Cloud, and we were not notified that this firmware update was going to be installed without our knowledge or desire for that matter.
The new firmware apparently can be removed if you call Cisco technical support, but they will advise you that the firmware on your router is no longer supported (the router is only 3 months old, so basically they trashed the original software and wont support you if you use it).
The new firmware is very buggy and reports my internet connectin is down when it clearly isnt. You no longer have direct access to your router even from within your own network. I believe this to be a security risk potential.
Unfortunately the new GUI is unfamiliar and not very intuitive at all.
If you would like to purchase this router as a set it and forget it device its fine. If you are a more advanced user, look elsewhere as they are dumbing the interface down, creating a security risk, and disallowing you from actually connecting to your router in any meaningful fashion from within your own network unless you first log into the Cisco servers with your email address and a password.
This firmware was pushed to current users of this device without our knowledge or consent, leaving me to be very leary of future Cisco endevours for the home. If you have an advanced home network or want greater flexibility in things such as forwarding ports and other advanced options, look elsewhere. .This new, mandatory firmware is too buggy and to risky to be of any good use.
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The manufacturer commented on this review(What's this?)
Posted on Jul 16, 2012 11:10:34 AM PDT
Linksys says:
(MANUFACTURER)
Thank you for your post. Pasquale, you are correct, we have already addressed the issues raised in this post. The changes we made, as you experienced, give our customers a clearer choice in when and if they decide to upgrade their firmware. For those interested in the facts about the product and service please read on. Otherwise have a great day.

markdr - Thank you for initiating your post, we hope the changes and clarifications will allow your pleasant experience to continue.

Linksys customers are not required to sign-up for the Cisco Connect Cloud service and they are able to opt-out of signing up for an account
Cisco Connect Cloud is an optional service that brings additional features to a home network. It is not required to set-up and manage Cisco Linksys EA Series routers. In response to our customers' concerns, we have simplified the process for opting-out of the Cisco Connect Cloud service and have changed the default setting back to traditional router set-up and management.

Customers can set-up and manage their Linksys router without signing up for a Cisco Connect Cloud account
If a customer chooses not to set up a Cisco Connect Cloud account, they can manage their router with the current local management software. We are committed to providing both Cloud-enabled and local management software. Customers who have already signed up for a Cisco Connect Cloud account may stay with the service and enjoy the expanded features, or can revert back to the local management software by calling the Linksys customer support line at 1-800-326-7114 or by http://www6.nohold.net/Cisco2/ukp.aspx?pid=80&login=1&app=search&vw=1&articleid=25856&donelr=1

Cisco will not arbitrarily disconnect customers from the Cisco Connect Cloud service based on how they are using the Internet.
Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the Internet and we do not arbitrarily disconnect customers from the Internet. The Cisco Connect Cloud service has never monitored customers' Internet usage, nor was it designed to do so, and we will clarify this in an update to the terms of service.

Cisco Linksys routers are not used to collect information about Internet usage.
Cisco's Linksys routers do not track or store any personal information regarding customers' use of the Internet.

Cisco only retains information that is necessary to sign up for and support the Cisco Connect Cloud service
If a customer signs up for the Cisco Connect Cloud service, they are asked to provide a new username, a password, and an email address, which is required to set up the account. When the customer sets up a Cisco Connect Cloud account, they are asked to provide a local administrative password for the EA Series router to associate it with a Cisco Connect Cloud account. Cisco does not store this local administrative password.
To reiterate, even when a customer signs up for a Cisco Connect Cloud account, Cisco does not track or store any personal information regarding a customer's usage of the Internet.

Cisco will not push software updates to customers' Linksys routers when the auto-update setting is turned off.
Cisco will only push software updates to a Linksys router when the auto-update option is selected. We will clarify this in an update to our documentation.
Once again, I sincerely apologize on behalf of the Cisco team for the inconvenience we have caused. Cisco is committed to the privacy and security of our customers, and I assure you we will update our terms of service and related documentation as quickly as possible to accurately reflect our company policy and values.

Is Cisco Connect Cloud secure?
The security of the network and protecting user data is always our top priority. NONE of the router settings are stored in the cloud - they still remain on the router and only the username and password are stored to allow for remote connectivity. We take your security very seriously and have gone to great lengths to ensure your information and connected home devices are safe and secure.
Here are the security details:

Validating the user
* We validate the user through double verification of their email account. This double verification process proves to us that the user owns the email account supplied during account setup.
* We validate the network. When setting up your Cisco Connect Cloud account, you must supply the router password when you are connected to that network, behind their router.
* Only when these two elements are satisfied will the unique ID of the router be sent to Cisco Connect Cloud for pairing with the account.

Secure communications
* Communication with the cloud is encrypted and secure.
* Both your web browser and the router establish connections to the Cisco Connect Cloud infrastructure over a Secure Sockets Layer (SSL), the same security you use when connecting to online bank accounts.
* Cisco Connect Cloud connections to the router are managed using Transport Layer Security (TLS), a secure bi-directional tunnel for information similar to SSL.
* Privacy Settings - Cisco Connect Cloud does not actively track, collect or store personal info or usage data for any other purposes, nor is it transmitted to third parties. The only information stored in the cloud are the following:
i. The email address you registered for your Cisco Connect Cloud (CCC) account
ii. Your first and last name
iii. SHA-256 encrypted password
iv. Your router's model number
v. Your router's hardware version
vi. Your router's firmware version
vii. Your router's serial number

For more information, please visit the following link:
http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&articleid=25865&kptester=1

Will Cisco support the local management access?
Cisco will continue to support both local and cloud management options for our customers.

Should you have any question or need further assistance, please do not hesitate to contact Technical support at 1-800-326-7114
 
 
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Showing 1-10 of 86 posts in this discussion
Initial post: Jun 27, 2012 9:42:16 PM PDT
GJM says:
Agreed. Beware firmware update. We don't need a bunch of empty marketing promises. Used to be an excellent router.

Posted on Jun 28, 2012 6:53:31 AM PDT
funnyface says:
Thanks for the information. I just bought this router and have not received it yet. I am too wary of having my security information in someone else's hand. Is there anyway to get around the upgrade? Does anybody know?

Posted on Jun 29, 2012 5:48:28 PM PDT
J. Earnhardt says:
Cisco VP and GM Brett Wingo addresses this in a blog here: http://blogs.cisco.com/home/answering-our-customers-questions-about-cisco-connect-cloud/

He states, in part: "Cisco prides itself on offering the best customer experiences, and privacy and security are at the core of everything we do. That goes for Cisco Connect Cloud too. When a customer signs up for a Cisco Connect Cloud account, personal information is used only to establish an account in order to provide customer support. Consistent with Cisco's practices, Cisco Connect Cloud does not actively track, collect or store personal info or usage data for any other purposes, nor is it transmitted to third parties. We also wanted to clear up any confusion about Cisco's `opt in' practices. Cisco Connect Cloud was delivered only to consumers who opted in to automatic updates.

While we hope this reminder of our standard company practices will allay any concerns, customers who do not wish to establish a Cisco Connect Cloud account and would prefer to revert back to the traditional Linksys setup and management software can do so by calling the Linksys customer support line at 1-800-326-7114. One of our agents will walk you through the process."

In reply to an earlier post on Jun 30, 2012 5:57:19 AM PDT
MDelloRusso says:
Cisco has now placed the older firmware on their site for those that want to downgrade (read: upgrade) their routers to the previous firmware. The issue with that is they will no longer support that firmware, so you are stuck with it or go with the cloud.

In reply to an earlier post on Jun 30, 2012 5:58:31 AM PDT
MDelloRusso says:
Again, he needs to read his own Terms Of Service. No matter what they do with the information, they still collect it. And as far as the opt in, we opted in for improvements on the firmware, not a complete change of how the router works.

In reply to an earlier post on Jun 30, 2012 5:58:56 AM PDT
[Deleted by the author on Jun 30, 2012 6:23:21 AM PDT]

In reply to an earlier post on Jun 30, 2012 6:23:02 AM PDT
Dave says:
Go away corporate shill.

1. This does not fix the "insecurity by default" settings. 95% of buyers will not know to do this.
2. This does not address the arrogance of granting themselves the right to track people's home internet use.
3. Punish Cisco by buying all hardware elsewhere. Otherwise, other companies will follow their footsteps.

Posted on Jun 30, 2012 12:57:13 PM PDT
Alain H says:
Linksys just started delivery of this router in Europe. Usually, I read the US reviews first before ordering new Linksys products ... The forced upgrade to the "cloud" function will prevent me to order it as long as Cisco will not allow users to activate it or *not*.
I'm not even sure that the new EULA conform to european laws about private data protection.

In reply to an earlier post on Jul 3, 2012 9:59:16 AM PDT
Return To Sender...

Posted on Jul 6, 2012 9:46:35 AM PDT
Pham H. Lam says:
You are able to opt out.
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