12 of 13 people found the following review helpful
Customer Support Replaced it FREE,
Verified Purchase(What's this?)
This review is from: Amazon Kindle Replacement Power Adapter (Works with 6", 9.7" Display, 2nd and Latest Generation Kindles) (Accessory)
I was ready to purchase this replacement cable when I began reading that others had the same issue with the cable crumbling. I read where one individual said to contact customer support and they will replace it for free. I found the process painless though you do have to front the shipping cost and get reimbursed once the item ships out. That is a little bit of a hindrance, but at least Amazon is replacing the $20.00 cable for free so it's well worth it to me. The customer support technician was pleasant and the phone call and cable replacement process was over in 5 mins...very pleased with the customer support!!!