57 of 109 people found the following review helpful
Hot Title + Missing Content = 75% Refund?,
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This review is from: Reamde: A Novel (Kindle Edition)An avid Neal Stephenson fan, I preordered the Kindle version of this book in mid-July. As of this morning, I'm about 40% through the book--and I just received a notice that my Kindle edition was "missing content", and would be replaced.
I'd like to tell both distributor Amazon and publisher William Morrow/HarperCollins that this problem is totally unacceptable--and I expect some adjustment to compensate for this issue.
First, it seriously damages the reading experience. I've invested many hours in the book, overlooking various format errors along the way. Now--without more--I'm told that what I've read is incomplete. Do I begin again at the beginning? Do I plow on? Either way, the reading experience is fatally tainted.
Second, this situation oozes contempt for the ebook buyer. As a published author, I'm aware of the word-by-word scrutiny that my print manuscripts receive. Why should ebooks be any different? Tossing a carelessly-formatted file out at random reflects badly on all links of the publishing chain, from author to publisher to distributor Amazon.
Third, this level of carelessness is inexcusable on economic grounds. I'd expect to find format errors and mangled content in a pirated ebook, not in a $17 Kindle edition. When I purchase an ebook at a price point so close to the print version, the publisher rakes in far more profit than from a print title. To then turn around and offer shoddy, incomplete text in that pricey Kindle title shows an arrogant disregard for economics, the reader, and the distribution channel.
My suggestion? Give each purchaser of the buggy version a 75% credit on this title. That, to me, is a fair reassessment of the injury I've received as a reader of this title. Compared to the cost of, say, reprinting and replacing defective print editions, it's still a financial bonanza to publisher William Morrow--and would go a long way to restore the credibility of this author, publisher and distributor.
Tracked by 2 customers
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Showing 1-10 of 12 posts in this discussion
Initial post: Sep 29, 2011 8:32:58 AM PDT
Last edited by the author on Sep 29, 2011 8:33:17 AM PDT
Kevin Clark says:
Not only that, we lose all highlighting, bookmarks & notes, and have to manually find our furthest reading location. Really inexcusable. I am dissapoint.
Posted on Sep 29, 2011 10:17:30 AM PDT
And, if you try to ask their customer service people what's been missing so you know if you need to re-read the book, they won't tell you. They won't even answer your question. They're zombies.
Posted on Sep 29, 2011 10:17:40 AM PDT
Why would you low rate a book when your beef is with Amazon? Makes no sense.
Posted on Sep 29, 2011 10:56:17 AM PDT
i would be content if they would just tell me WHERE in the book the "missing content" falls, so that i would know how far back i have to go to get to read the whole book (that i paid $17 for). i don't care so much if they give me any money back. i wonder what the author has to say? i wonder what jeff bezos has to say? i mean really, if jeff is a reader and loves books, surely he would understand the frustration of the kindle reader on finding out that MAYBE in the part of the book already read (i am 24% of the way through) that reader had missed a chunk of mr stephenson's writing. and how big is the chunk, anyway? why are we not being given this information?
Posted on Sep 29, 2011 5:35:00 PM PDT
Will. L says:
Why are you rating the book itself poorly when your complaint is with Amazon, not the author or his book? Is the point of reviewing a book really so obscure to you?
Posted on Oct 2, 2011 3:37:27 AM PDT
Careful Customer says:
Posted on Oct 4, 2011 7:52:36 PM PDT
Ben White says:
Wow. That's inexcusable--I'm really beginning to wonder if a real person even LOOKS at these Kindle editions before they're published. Seems most of the time they're just OCR-ed and banged out into the world, then once enough readers complain about errors they fix them up and republish them. Outsourcing proofreading duties is a terrible idea, even if the accounting department loves it.
In reply to an earlier post on Oct 5, 2011 12:37:29 PM PDT
K.C. May says:
"Why are you rating the book itself poorly when your complaint is with Amazon, not the author or his book?"
The publisher provides the content of the books, not Amazon. If the publisher uploaded a book that was incomplete or poorly formatted, the reviewer has a legitimate beef. Amazon is not responsible for the quality of the books.
In reply to an earlier post on Oct 6, 2011 9:53:29 AM PDT
Last edited by the author on Oct 6, 2011 1:34:18 PM PDT
B. A. Young says:
To Careful Customer:
Obviously you don't work for a company that sells any products or does any marketing whatsoever. The word 'price' no longer exists. There is only 'price point.'
P.S. I do share your feeling, however. Like most business phrases currently in vogue ("Go after the low-hanging fruit!", "We need to get more boots on the ground!", etc), this one makes me a little crazy.
In reply to an earlier post on Oct 24, 2011 12:29:50 PM PDT
Last edited by the author on Oct 24, 2011 12:31:17 PM PDT
Eduardo Vila says:
"Why would you low rate a book when your beef is with Amazon? Makes no sense."
Because the whole point of this section is to provide a review of the PRODUCT you bought, so as to provide information to other potential customers, who might wan't to know about the quality of whatever it is they are buying. Of course the content of a book is its most valued quality, but presentation matters, and a book is the whole package.
Notice too that these are reviews posted in The Amazon Website, hardly hate mail directed towards Neal Stephenson. I fail to see how giving a low score in Amazon.com to a poor product put forth by Amazon.com "makes no sense".