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Customer Review

44 of 49 people found the following review helpful
3.0 out of 5 stars Not the Best Otterbox Product, But Better Than Other Brands, February 1, 2012
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This review is from: OtterBox Defender Series Case and Holster for iPhone 4/4S - Retail Packaging - Pink/Gray (Discontinued by Manufacturer) (Wireless Phone Accessory)
I bought my husband an Otterbox Defender for his iPhone 4 when they first came out. It survived being run over by a pickup truck (both the phone AND the case survived), and we were sold. I replaced his at Christmas with the camo cover as the rubber port covers on his were finally wearing out, and he had broken the belt clip attachment (which he actually uses--I don't). He has been nothing but pleased with his, so when Otterbox finally released the updated version for iPhone 4s, I eagerly bought one. The previous Defender model (for iPhone 4 only) would not accomodate the white iPhone 4 because the screen-lock sensor was in a different spot, but they now have adjusted the cutout at the top to fix this issue (I think it's in the same spot for the 4s version now). So, yay, finally I can have one, too. Only mine has already cracked after only about one month...not even a whole month, actually. I just checked and it's been about two weeks. My phone mostly stays in my purse or on my desk, or on my nightstand. I don't know how it could've cracked, but the plastic piece next to the headphone port cracked, and then fell off. I have requested a replacement from Amazon. I am really hoping this was just a fluke and that the next case holds up better. At least Amazon has free returns and replacements.
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Showing 1-4 of 4 posts in this discussion
Initial post: Feb 14, 2012 10:08:16 AM PST
Eugenia Bone says:
Any update so far?? I'd really like to know how this pans out!

Posted on Mar 29, 2012 11:24:27 AM PDT
K. Vice says:
We have had OtterBox cases wear out or break after lots of use. We simply called OtterBox and they took care of the issue by sending us another - absolutely the easiest customer service ever! (well, maybe Zappos and Disney are up there - but, OtterBox is REALLY close!) Give them a call. Good luck!

Posted on Jun 25, 2012 1:22:47 PM PDT
Desiree says:
their customer service is really good, i have gotten two seperate cases and each one wears out too fast and the silcone part breaks, my second case i bought the silcone is tearing and warped and i have had it maybe a few months, other then that the case is great, protects the phone for sure but im more annoyed about having this issue keeping happening.

Posted on Oct 13, 2012 8:38:41 AM PDT
I've had 2 weeks...when it came I was excited..Looked nice..Pretty Heavy..all the silicone parts fit perfect EXCEPT the part that covers the plug in charger..Looks so stupid with it flapped open....I have tried everything..trying to tape it shut ..nothing works..threw away all the boxes , receipts from AMAZON..oh well..great cover for the phone if you can get over the bottom flap hanging open...
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