The Bible of Usability ROI,
This review is from: Cost-Justifying Usability (Interactive Technologies) (Hardcover)
Everyone involved in usability needs a highlighted, or bookmarked iwth post-it notes, copy of this book. Its always powerful to back up how important usability is to others who are unfamiliar with its power, be it your team or a client, and this book shows you how to do figure out the return of investment with dollars, something everyone understands. Overall, it gets the point across by showing readers how to do it for themselves with formulas that are not all that difficult at all, and where to pull numbers from to calculate the ROI.
(3 customer reviews)