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The most helpful favorable review
The most helpful critical review
11 of 11 people found the following review helpful:
Good buy...but a bit large
This screen house is made from quality materials and has a well-thought-out design. We took it on a 4-day camping trip. We had a 13 hour rainstorm, and even though I hadn't had time to seal the seams, it leaked very little, and even then only at the conversion of seams at the top. The screen house is quite large, which is a pro and a con; it's big enough to fit even...
Published on September 10, 2005 by J. Kasper
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14 of 14 people found the following review helpful:
Not a good product or good customer service
We liked the size and shape of this. We liked the price. I'd never used one of these before.
We had 3 people setting it up, and it took about 1/2 hour. Easy to setup with 3 people! Two people would have taken longer. One person... I venture to guess it would have seemed impossible.
Our package said limited lifetime warranty. This is what is not...
Published on January 22, 2008 by SAHM to two
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14 of 14 people found the following review helpful:
Not a good product or good customer service, January 22, 2008
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
We liked the size and shape of this. We liked the price. I'd never used one of these before.
We had 3 people setting it up, and it took about 1/2 hour. Easy to setup with 3 people! Two people would have taken longer. One person... I venture to guess it would have seemed impossible.
Our package said limited lifetime warranty. This is what is not covered:
"Damage to the product that results from normal wear and tear, abuse, misuse, neglect, natural disaster, or any unauthorized disassembly, repair or modification." Well, it rained ONE TIME and the thing collapsed, causing two of the poles to bend in half with what appears to be the ease of aluminum cans. This was after it had been setup for approx. 3 weeks.
I called customer service, and they say weather damage is not covered. Even though it was only setup for 3 weeks, they implied that the damage was due to 'wear and tear.' :rolleyes:
You know, if I had money I'd have to contact a lawyer regarding their failure to back their lifetime warranty, since a 10 minute rain storm does not constitute 'natural disaster.' I am sure there are more than two customers who have had unsatisfactory results from this product!
Of course, if I had money, I would have bought a more expensive and obviously more reliable screen house!!!
Customer service is also very rude.
Hmmm.... Amazon has a link to the CPSC, maybe I will report this item as unsafe. Because anyone taking shelter in it during a 10 minute rainstorm may find it collapsing on their head.
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11 of 11 people found the following review helpful:
Good buy...but a bit large, September 10, 2005
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
This screen house is made from quality materials and has a well-thought-out design. We took it on a 4-day camping trip. We had a 13 hour rainstorm, and even though I hadn't had time to seal the seams, it leaked very little, and even then only at the conversion of seams at the top. The screen house is quite large, which is a pro and a con; it's big enough to fit even the largest picnic table under without getting wet, but it can take up most of a small campsite. Set-up definitely takes 2 people and is much easier on grass than a hard surface. On concrete, asphalt, or similar hard surface, the poles don't encounter enough resistance, so they tend to slip apart as you're trying to assemble the frame. As long as you have two people for assembly and a large area for set up, this is a great screen house.
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3 of 3 people found the following review helpful:
Very weak, July 28, 2006
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
I was attracted to the size, shape, and color, for that I give it a star, but I was soon disappointed. First, it came damaged with a damaged pole and a small tear. I bought it from a Target store; it must have been used and returned (I understand why). Putting a splint on a damaged pole we were able to assemble it in about an hour, but it blew over with the slightest wind, although we were only using 2 of the tie downs. I highly doubt it would stand up to a thunderstorm; as it was down before a thunderstorm blew through. The poles are very weak. Now I see reviews on the Target website saying it came down in the rain. I can see where rain would cause it to collapse. I'm returning it.
The extra hexagonal piece that someone mentioned in a previous review is a template that you place on the ground, to help in proper pole spacing; it's very important for "stablility". This piece comes off, once the screen house is assembled, if left in place it would be a tripping hazard.
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3 of 3 people found the following review helpful:
Nice Buy!, June 21, 2005
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
This was so worth the money I spent. It looks classy, keeps the bugs out and most importantly, easy to put together. Comes in a nice case with directions sewn into the bag so you never lose them (like I always do). It's also very large and easy to relocate to another area of the yard. ***** Five Stars!!!
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1 of 1 people found the following review helpful:
This would be OK for about $75. Too many issues for it's price., July 12, 2009
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
Heres what was wrong with it...
1) The roof seams are not taped like it says on the label. It comes with a tube of seam sealant it you want to make your roof not leak. FALSE ADVERTISING!
2) Missing parts. The pole bag was not there and one of the bungees that holds the corner to the frame was not there.
3) Poles come apart way to easily. The shock cords inside need to be much tighter as it pulls apart almost as fast as you set it up.
4) Difficult to set up. I'm good at this, and it still is too hard. The poles pull apart while putting the canopy on, the corners need to be tied to the frame manually with knots. If it's windy you will need 6 people in order to keep it together before it is staked down.
5) It only comes with 3 guy lines, but it has 6 corners. In a windy area you have to secure all 6 corners with guy lines or something is going to break.
6) Bugs can get in. The screens don't completely reach the ground so there is a gap all the way around it. It needs to be about 4" longer so some extra fabric lays on the ground.
7) Quality of stitching is poor. We had two stitched parts come apart in it's first day of use.
8) There is nothing that really holds the fabric that covers the side poles down. If you roll the screens up and use it as a shelter only, that decorative fabric will blow around in the wind.
Here's the good...
1) Held up to very strong winds when all 6 corners have guy lines.
2) Good size for a typical large picnic bench.
3) Looks nice
4) Fabric is nylon tent material, better than the plastic tarp like material used on the cheapest shelters.
5) Pockets along the top to roll the screens up into when you don't need them.
Bottom line...
I'd buy it for $75 but not $200. It is just not worth it's price as it has too many flaws. We returned ours after our one 4 night trip with it. I'm going to buy the Eureka Northern Breeze ($350) and hope it's a keeper.
We were in a hurry to buy this as we had a last minute plan for a camping trip to Assateague Island. If I had the time to wait for shipping I would have bought the Eureka Northern Breeze. We do a fair amount of camping and quality is important to us, so the best shelter would have been worth the extra money. This Eddie Bauer shelter was in stock at Target, and is what I thought would be the best that I could do without waiting for shipping. Wrong. It is very disappointing. Our last shelter was a $50 one from K-Mart that we found ditched (free) at Assateague a few years ago. This shelter is a little better than the $50 one. It has a couple features that are nicer, but it will fail in about the same amount of time.
If you haven't been to Assateague Island, it is surely one of the better testing sites for a shelter. People regularly flee, leaving stuff behind when the weather gets rough. Broken shelters and tents are usually seen around the dumpsters. It is a barrier island beach, with nothing around to slow the wind or shade the sun. This shelter did fine there when staked down properly with 3 extra (not included) guy lines. Our $50 shelter also did fine. The 6 sides on this one vs. the typical 4 sides makes for much more work in properly securing it. I've been watching everyone elses shelters at Assateague for a few years and I think that the Eureka branded ones really do look like the sturdiest. The weakest ones that I've seen are the E-Z up style ones (although not neccessarily that brand) also anything that has fiberglass poles.
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2 of 3 people found the following review helpful:
Difficult to set up, November 19, 2005
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
This is definitely a 2-person job.
The instructions don't talk about one component -- a fabric strip about 6 inches wide that is angled, but basically a large circle. It has hooks at the angles, which correspond to the vertical supports. It seems intended to go round the outside, but is too short to do so. And too long to go round on the inside.
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Poor design and low quality, July 10, 2010
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
For a product that costs this much, I would expect better quality. The main problem is the cheap plastic part that connects the horizontal and vertical poles. I was pretty skeptical that it would be adequate to withstand some wind and rain. One of the connectors cracked when I put it together. The final blow came after about 10 minutes of heavy rain. As another poster mentioned, water collects on the roof instead of draining away. This is the result of the second problem of poor design. I pushed some of the water out and attempted to move one of the legs out by a few inches. There was a loud crack as a couple of the connectors completely broke, and the whole thing came down in a heap. I could try to use the roof as a rain cover, but unfortunately it's not waterproof.
I inherited this one, so I had no choice. This product was made in Bangladesh. Unfortunately, too many consumers prefer cost over quality, and the convenience of buying something new rather than having something that lasts. This practice leads to waste and ultimately costs more in the long run. However, if any manufacturer is listening, I would gladly pay premium for quality, and I'm sure there are many out there who would feel the same.
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Good for the price, July 9, 2010
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
This gazebo is for temporary use, but looks great. I left it set up outside for a week and it finally fell over (was not staked into the ground) but no poles bent or anything. Caused a small tear in the top of the canopy, but still completely functional. Creates nice big shaded space. Not to bad to set up either, even though it does take at least two people.
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Rain Catcher, not Gazebo, May 25, 2010
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
Loved the size of the gazebo for the price....I saw that it had a warranty. So I purchased it. The first rain we had, which lasted about ten minutes, caused the roof to collapse in. There is a design flaw that lets rain get caught on the roof and in 10 minutes you have about 20 gallons of water on the roof that can now double as a giant bird bath.
I am in the process of trying to get a refund, but other customers have posted that they are being denied the warranty.
I wish I could paste the picture of the giant bird bath that I took.
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0 of 1 people found the following review helpful:
Need THREE people, July 27, 2009
This review is from: Eddie Bauer® 15x13' Astoria Gazebo (Misc.)
Why do directions lie?
Every year we buy a gazebo, use it and take it back when we're done. Not because we want to do something illegal but because the directions always seem to mislead and not tell the entire truth.
GOOD:
1. Has enough space for a big picnic table and chairs and walking room
2. Has two zipper doors so you can butt it up against your tent on one side so you can exit your tent right INTO your gazebo in the mornings and then let others in JUST the gazebo from the other door.
3. Didn't seem to leak.
4. Color coded stickers are NOT secure and were ready to come off after our FIRST installation.
BAD:
1. REQUIRED THREE people not the 1 or 2 that the directions recommended.
2. Rods very loose, often coming apart before you could assemble it.
3. Cost $200 very high
4. Flaps/ lips that surround the top allowed rain to drip off running down the netting, some how the flap or lip needs to protrude further out.
5. No metal rods that can bend and break around the roof area like the other THREE gazebo's we had
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