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27 of 27 people found the following review helpful
on March 5, 2007
I have owned an HP Color LaserJet 2600n for the better part of two years now without a single problem. No replacement of the drum, Not a thing except buying more toner carts. So when it was time to look for a multifunction printer, I looked into the HP version and found that it's reviews were poor and so I looked into the Canon.

Needless to say I am very disappointed for a variety of reasons. If I could make this review ZERO stars, I would! I have owned the printer for a little less than a month and so far, here is what I have encountered:

1. Driver installation was a bit challening as the "auto-find" function to locate a printer on the network did not find a printer on the network. I had to manually add it by IP address. Sure no biggie if your an IT guy but (1) I am NOT and (2) the HP driver found my printer right away without a hassle.

2. Once installed, I had (and am still having) trouble printing the right quantities. For example, if I say I want 20 copies of a document, I will only get 1 because the Print Options seem to reset themselves to the default when you hit print button. Sometimes it works, sometimes it doesn't. A maddening quirk.

3. Printer Drum burned out after less than 1 month of use. I had to spend $200 on a new one after spending nearly $700 on the printer.

4. Tech support was not helpful in that they wanted me to send the drum back and they would tell me in 2-3 weeks if they felt it was covered under the warranty. I guess my business will just not print anything for the next month until they decide if I can get a new one.

5. Once I opened up the printer to see what the deal with the print drum was, I found the yellow toner cartridge had burst and went all over the inside of my printer. Gee... guess I found the reason why the drum burnt out.

6. Noisy! Wow, this thing whirrs and clicks like nobody's business. And it takes forver to warm up.

7. Slow - Canon claims a 4 page per minute color output. Not even close. More like 1 or 2. Even B&W is slow unless you adjust the print options to print in pure black and white. At least the HP printer is smart enoguh to figure out that even though it is set to print in color, if the doucment contins no color, they whip out of there in a heartbeat.

So overall, my advice is avoid this printer! Sad but true, you do not get what you pay for unless you like spending $700 a month to buy a new printer...

UPDATE: I just got off the phone with Canon. Was on the phone for 1 hour and 15 minutes, spoke to 3 different reps and couldn't get a refund for my damaged parts. They wanted to send me a refurbished printer even though this printer I own is 15 days old. I am selling the printer and going back to HP!!!
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22 of 24 people found the following review helpful
on February 16, 2007
Extremely noisy - warms-up every time the telephone rings in anticipation it might be a fax coming-in. Sounds like a clothes dryer with several boots bouncing around inside. Can't hear the other party on the phone call because of it.

Can't print from MACs - What's my daughter supposed to do to print her Graphic Designer school work from her MAC. I was SHOCKED to find there are no drivers for MAC. I've had a number of color printers in the past (HP, Lexmark, and others - all of which had drivers / could be used from the MAC).

Can't stop print jobs. It says you can, and accepts the input indicating print jobs are cancelled, but it just keeps spewing page after page anyway, and there is absolutely no way to stop it and move-on to another print job without allowing everything to print. My son accidentally sent a 100 pg+ document to it one day, and I sent 19 pages just today when I really just wanted to print page 1. There was no stopping it. I just pulled the paper tray out so it couldn't continue. You can unplug it... and it will still resume and finish printing the whole job. There is absolutely no way to ever again print something else without letting it print the entire cancelled job 1st. I think Canon is hoping it'll burn-up a lot of toner so they can sell you more. I should ship it back to Canon so it can resume printing there and keep them awake with all the noise.
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13 of 13 people found the following review helpful
on October 25, 2007
I've had my mf8180c for about 10 months now, using it as my main networked printer in a solo law practice. I use it for printing, faxing, copying, and scanning (everything that comes into or goes out of my office is scanned to .pdf, so I can carry my practice with me in a laptop).

There is no doubt that it is noisy. It is indeed loud enough to interfere with nearby phone conversations. It's noisy not only when you're using it, but often when you're not. My guess is that it occasionally wakes itself up from powersaving mode just to rotate the drums and shake up the toner. The sounds themselves are normal, and it doesn't sound like the machine is shaking itself apart, nor like a shoe tumbling in a dryer.

However, other than that -- and the noise was something I expected from having researched various color lasers before buying this one -- I have had NONE of the problems described by the other reviewers. No offense to them, but I wonder if they've read the bleeping manual. Yes, that's a pain in the butt, and like every other piece of high-tech machinery these days, Canon's terminology and menu logic and structure are idiosyncratic. But I will attest, from repeated personal experience, that, for example, it is indeed quite possible to cancel print jobs if you enter the commands to do so properly.

Moreover, in ten months of use, I've had exactly one paper jam (and that was using 24-pound bond, which really is excessively stiff for any laser printer). Other than replacing toner cartriges as needed (which is very easy to do) and cleaning the scan-bed glass, I haven't needed a bit of maintenance.

A couple of weeks ago I was downtown filing a new lawsuit, waiting as the deputy clerk processed it. I noticed that two or three other deputies had gathered around him, looking over his shoulder. I thought something must be badly wrong, but it turned out that they were all just admiring my very restrained -- but in my profession still very novel -- use of colored section headings. Having a color laser printer feels very 21st C, and I've never regretted buying this one for a moment.

UPDATE (August 18, 2011): My machine is still working flawlessly, now networked with Windows 7.
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16 of 17 people found the following review helpful
on March 6, 2007
I am unimpressed and outright dissapointed with the quality of this so-called color laser printer. The prints are inkjet quality at best. The setup is difficult with a Vista machine and the usability is limited.

Prints:

Quality is substandard. Paper handling is limited. Comparison to my Multipass 730 - I go with the inkjet.

Vista:

Only the network driver works as of this writing. The USB driver is in spanish which makes it unworkable for me.

Overall, a bad device that is not worth $300.00 let alone $600.
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2 of 2 people found the following review helpful
This is clearly one of the worst pieces of equipment I have ever purchased! After being in business for over 20 years and purchasing every conceivable need for an office, this is the most disapointing.
The first came, broken inside the machine, clearly broken at the factory. Amazon tried to blame the shipper - there was no shipper issue. I was charged over $100 to ship it back. There was no option not to get another - it was automatically shipped at my expense! The second came in one piece, however has NOT worked more frequently than it has worked! I have struggled with repair - at one point, every board in the machine was replaced. I purchased an all-in-one for $200 at the local office supply store the works beautifully every day while this Cannon is down yet again.
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2 of 2 people found the following review helpful
In addition to not knowing where to print a label, mine is now speaking Spanish. This is the absolute worse printer I have ever owned. It is noisy. It answers the phone even when it is not a fax. It can't print envelopes or labels in the correct spot. It cannot print a pdf exactly as written. Now mine is speaking Spanish. It it bad enough I live in Phoenix. I guess Sheriff Joe should pick this $800 plus piece of trash up and take it to tent city. It will cycle in the middle of the night, so Sherriff Joe can hear it if he ever drives by our house. The gate code is 1317.
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2 of 2 people found the following review helpful
on May 30, 2008
Like the lawyer below, you have to read the manual. Sorry to say, but that's how you got to work it! They also have updated the drivers to include Windows vista and it works seamlessly in my small office with 8 computers set up.

We have a trucking dispatch office and the copier is in a separate room. Albeit a bit noisy it doesn't interfere.
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1 of 1 people found the following review helpful
on January 25, 2011
My fraternity Purchased one of these in late 2007. For the first year it was in and out of service several times, this was before I joined so I don't know what it was for. However when I joined in 2009 it had epic issues, the main one being "System Error E197", Manual says it is an unplugged power cable, wrong. Upon goggling it I discovered that these printers have known power supply issues. It still kind of worked, I had to be unplugged and plugged back in about every 4 pages. I, as technology coordinator, found myself messing around with this and our other terrible canon printer multiple times a day, at least that one lasted several years without much fuss. Upon power up it makes a very loud and annoying clanging and banging as the cartridge drum rotates for over a minute while it warms up and upon printing something it will print 3-4ppm BLACK and 1-2ppm Color for up to 4pages (the most I ever got out of it) then it will make a beeping sound and has to be unplugged and plugged back in to work for another 4 pages. Sometimes it won't even print anything before beeping and need to be restarted. It has now become time to dish out the $650! to refill the toner cartridges(even though it still prints perfectly fine, it still demands the cartridges be replaced) and the imaging drum. It's not going to happen. Out the third floor window this boat anchor goes!!
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2 of 2 people found the following review helpful
on May 10, 2008
Nothing but trouble since i bought it. Pricey to maintain. Noisy. Firmware is a joke. I'm still looking for a reliable replacement, but this has to go.
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1 of 1 people found the following review helpful
Noisy. Non-intuitive. Expensive to maintain. Difficult to return used toner cartridges for Canon's recycling program. Huge. Did I mention Loud?! Quirky interfacing with our computers...in a bad way.
I'm particularly cranky about this printer right now b/c I am having to replace two toner cartridges and they are EXPENSIVE.
NOT happy with this purchase.
Frankly, I don't know what better options are out there, but this should not be on anyone's list.
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