23 of 24 people found the following review helpful:
Brother Intellifax-1960c
OOB experience GREAT! Easy to set up, simple to learn to use ... simply followed the instructions in the owner's manual, which is clear and concise. Faxing is fast, larger capacity paper tray a great feature; love the ability to copy, scan, etc. Highly recommend it! I have had two other Brother fax machines over the years, which were good. This one is markedly better...
17 of 17 people found the following review helpful:
Poor design, unreliable, frustrating to use
I've never reviewed a product on the web before, but recognize the picture of the Brother Intellifax 1960c and write to try to spare others the time and frustration of having to deal with a machine so poorly conceptualized, designed and built that its problems are too numerous to catalogue. Never mind the money; don't subject yourself to having to deal with the machine.
This review is from: Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset (Electronics)
OOB experience GREAT! Easy to set up, simple to learn to use ... simply followed the instructions in the owner's manual, which is clear and concise. Faxing is fast, larger capacity paper tray a great feature; love the ability to copy, scan, etc. Highly recommend it! I have had two other Brother fax machines over the years, which were good. This one is markedly better in that it's memory capacity is far larger, never have run out of memory yet ... and I receive as many as 30 faxes a day while I am out of the house. Worth the extra $$$. The portable handset is a terrific feature, as well. Much prefer it to the corded hand set.
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I've never reviewed a product on the web before, but recognize the picture of the Brother Intellifax 1960c and write to try to spare others the time and frustration of having to deal with a machine so poorly conceptualized, designed and built that its problems are too numerous to catalogue. Never mind the money; don't subject yourself to having to deal with the machine.
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This review is from: Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset (Electronics)
After over two months of regular use, I am satisfied with this unit. Thanks to the reviews, I knew exactly what to expect and have not experienced any problems. We use it primarily as a message center, phone and fax. The fax quality is superb both going and coming as is the voice quality of the speaker phone. It has a neat feature of automatically cleaning the print heads every week. It might intrigue some who have not read the manual as it sounds like a fax is coming in. I told my wife that it was monitoring everything she did and was sending me a secret report. BAD! For cat owners, the clear fold-down paper support flap acts as a protective shield over the number pad to prevent the little buggers from speed dialing 911 during their midnight romps. It also keeps dust out when not in use. A few local restaurants we frequent have this unit at their register. Upon inquiring, none have mentioned a problem. The Brother IntelliFax-1960C cartridge system is certainly a giant step up from the dinosoar faxes that use the expensive rolls of carbon film. What a mess that was. Many forget customer support when buying electronics. I contacted Brother support twice just checking. They passed with flying colors.
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This review is from: Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset (Electronics)
extremely simple to use while having all the features one may need, can save $$$ on inkjet cartridges (individual) especially if you buy 3rd party cartridges. found nothing negative to report so far.
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This review is from: Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset (Electronics)
This product is a printer, copier, fax and answering machine. Combined with a new laptop, I now am able to do the same work at home that used to cause me to commute to the office on weekends. A bargain at Amazon's pricing!
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This review is from: Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset (Electronics)
I was very satisfied with this product. It has so far performed up to my expectations. The only problem I have had is with the paper tray. It is a little difficult to set up the first few times. Once you get the hang of it though it is fine. It prints very clearly and the phone/answering machine is also very clear. The last machine I had was a panasonic and it lasted about 5 years with only occasional use. This machine already outshines that one in performance, it was well worth the money. I think this is a great machine for a home office or small business...
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This review is from: Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset (Electronics)
I recently purchased this product and the cordless phone was not working. When I spoke with a "customer service rep" after 30min she told me what my options were. She also had no idea how to troubleshoot the problem and read from a script during our conversation. I requested sending the whole machine back for a refund. Her response was, "We do not give refunds." I suspect Brother will give you a limited warranty but not guarantee their products. Be sure to read the fine print on warranties.
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This review is from: Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset (Electronics)
I have been using Brother products for several years and I must say this one was a huge disappointment...
Here's why :
1- The machine literally spits out whatever paper it is printing (whether fax, print report or photocopy) and instead of leaving it on the tray, it ends up on the floor. Bad design ?
2- Message center is faulty. As said by another reviewer, Brother can't seem to get it right because it records everything from a call. By that I mean that if the caller hangs up, the machine doesn't cut the incoming signal like it should and as most answering machines do. This is why you end up with those long tuuut-tuuuut-tuuuut-tuuuut-tuuuut-tuuut-tuuuut....or even the operator's recorded message "if you'd like to make a call, please hang up and dial again". What ? I was the one they called !
3- This one doesn't have a scanner, so forget about having an all-in-one if you choose this machine. Besides, what's the use of a colour copy option if you don't have the scanner ?
4- I found the wireless phone to be less accurate than the corded one on my previous model, the 2440. Besides, I have issues with all the wireless phones because they "die" when the electricity goes out and they do not grant you any "reasonable expectation of privacy". Without getting into too many details, the fact is that anybody with a little skill can hook up to your conversation in all impunity. Not a problem if you don't care, but if you are in the middle of a contract discussion or talking to a client, you might think twice about using a wireless, just in case.
In short, I got this model because it is a Brother, because of its reasonable price, its compact aspect, and the advertised savings on cartridges because they are separated from each other (machine supposedly doesn't stop working if one cartridge is empty, still have to find out if it is true though). I returned it because of the 4 negatives after two weeks of use.
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This review is from: Brother IntelliFax-1960c Color Inkjet Fax with 5.8 GHz Cordless Handset (Electronics)
I needed a better fax machine with the wireless phone. I am happy with my choice in product, and price. Of course I used Amazon. This machine was selling for much more on the web everywhere except where I bought this fax machine from.
The only things that this machine is missing is the feature of being able to turn the machine on, and off with the wireless phone. You are able to receive the fax if the machine is already on with the wireless phone by pressing *51, but turning on the machine itself from another room would be a great feature to have on this product.
I did not get the top of the line, so I don't know if the larger fax machine has this feature. Over all, I am very happy with it.
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