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on May 5, 2015
Sent it back. Norton says "find your own drivers if you want to make a bootable disk"..... I went to Nova Backup. Perfect.
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1 of 1 people found the following review helpful
on April 23, 2009
In these days of being able to drop and drag files onto external hard drives and flash drives, it is very easy to back-up data files. One does not need a special program for this, although the nag feature in Norton Ghost may actually get you to do it. However, backing up programs and applications for Windows is impossible by simple copying; too many copyright restrictions, etc. I had several expensive and older programs that I wanted to keep safe. The solution: make a disc image or a ghost! (Get it?)

This program cannot make a copy of an active hard drive. Even though the box explicitly states that it can make disc images, it simply cannot be done. It appears -- best as I can glean by the light of the error messages -- that the disc must be "dismounted" before it can be copied. Norton tech service had no work around. (BE WARNED: Phone service is pay only and charged by the minute even on new programs!!! and all online help simply dumps you into live chat sessions with operators that never answer.) Attempting to force the issue can destroy drives. The first step in the back-up process is to destroy the allocation files on the new disc. I now have $80 external hard drives that can't be recognized by any computer and are effectively inoperative. Just more money down the drain.

There is a delicious irony in this situation in that several error messages were observed while trying to use Norton Ghost to back up my computer stating that my computer's hard drive was about to fail and that I really should back it up soon! It was the only part of the program that worked correctly. The computer did fail, and I now have a iMAc which can be fully backed-up by drag and drop because the OS isn't copyrighted.

The bottom line is that this program is a costly and complete waste of money. It is unlikely that newer versions will fix the problems, because of the focus of "backing up your data" on a regular schedule -- which isn't the reason why I brought the program. I wanted to back up my HARD DISC!
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on March 9, 2009
I've scoured the earth for a program which will reliably clone my PC's hard disk. I've tried products from CMS, Farstone, and Norton Ghost 14, all to no avail. Norton Ghost 12, on the other hand, worked perfectly. I made a fully recoverable backup in less than 30 minutes. I did a recovery dry run on a backup disk drive which booted perfectly. Hallelujah!
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1 of 1 people found the following review helpful
on March 7, 2009
Many of the instrustions are poorly written. On making the (most have recovery disk) the computer crashes to the blue screen of death. very poor support. Actually no support - the details I will not go into. Look elsewhere for a better program.
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2 of 2 people found the following review helpful
on May 19, 2008
The title says it all. Every time I try to do a backup to an external usb drive with 450G or space I get a blue screen and the bad_pool_header error. NO help with out cash at Symantec. I have XP Pro with 2M of ram.
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2 of 2 people found the following review helpful
on April 11, 2008
I bought Norton Ghost 12.0 to back-up my Vista OS PC about 6 months ago. Once I figured out the cumbersome interface and strange ways to configure the back-ups -and I consider I have above average knowledge of software and PCs-, an update Norton delivered about December time made Ghost to stop working, having me to uninstall it using a Norton removal tool, which by the way also removed the Norton AV program, forcing me to reinstall everything again.

After that, it worked fairly well but the amount of space it takes for HD imaging and back-up of files is ridiculous. My 500 GB HD has only about 150 GB of data and software installed. I'm using Ghost to back-up to a 300 GB external WD HD. Well, the space it takes for every restore point on the imaging time is such that I can never pass the 3rd restore point before my external HD is full. Creating and image of a 150GB hard drive takes way over 300GB after three restore points. What about nice compression? What kind of software is this? Then , the back-up `clean-up' is a joke. Deleting old restore points will free minimal space on the external HD, forcing me to go and manually delete all the files associated with that back-up. Besides, there is no way to delete old back-ups of files, only restore points which as said works poorly. That without mentioning the issue of not supporting FAT32 HD formatting, which gave me a lot of headaches until I was forced to convert the HD to NTFS

Overall, this is a bad product. I had plenty of issues in a 6 month use period and I was never able to use it the proper way, it was always a patch-work. But because at the end it did some backing-up of my files, I give it two stars. Now to wait for the Acronis True Image I ordered and cross my fingers I can remove Ghost from my system without issues
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2 of 2 people found the following review helpful
on March 9, 2008
This product installed and worked properly on my new Windows Vista Ultimate 64 bit PC. It was the first item installed after the Windows load.
This product would not install on my fully loaded Windows XP Pro PC. I jumped through all the hoops and it still would not work.
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3 of 3 people found the following review helpful
I bought Ghost 12 to protect my data in the event of a catastrophic event, never anticipating one would occur. I recently lost the hard drive on my primary work lap top computer. Fortunately Dell replaced it free of charge and paid for the shipping. Unfortunately they can not replace all of my programs and data. I had been backing up via Ghost 12 to an external hard drive and that saved me countless hours of reinstalling drivers, software, operating systems etc. Ghost 12 worked like a champ. Once I replaced the hard drive I simply booted from the disk that came with Ghost 12. Note: I recommend you get Ghost 12 with the disk as it is what you use to recover your computer. If Ghost 12 came installed, make sure you make the recovery disk before you need it.

While I have read a number of less than stellar reviews, I can't say enough about Ghost 12. My computer looked just like it did before the hard drive crashed and Ghost did it in about ten minutes.

I really never thought this would happen to one of my computers but backed up just in case. I am very glad I did now. Having the faulty hard drive replaced was great but what was on the hard drive was just as important. I recommend Ghost 12 if for nothing other than insurance against losing your hard drive and all that is on it.
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3 of 4 people found the following review helpful
on February 12, 2008
I've spent the last 5 days trying to get Ghost 12 to work on Vista32, and it just isn't going to happen. The first time I loaded it, Dec 2007, I got a good disk image ... that is the only time it has worked.

But in Jan 2008 they introduced an update that crashes it on Vista32. I've stripped at rebuilt my system 4 times, and each time I load Ghost 12, LiveUpdate downloads an update for Ghost. The update install crashes, gives a LiveUpdate error (LU1812), and Ghost will not backup the system. I've used Microsoft's ".msi logging", and the logfile for the install is full of errors. If you run Ghost after the failed update, Ghost runs to 95% completion (disk image), and then reports "Server threw an exception".

Many reports of this issue can be found via Google, but of course Symantec has no knowledgebase for Ghost, and offers no help or support. You can't even uninstall Ghost without removing all Symantec products and starting over.

When the LiveUpdate for Ghost crashes, if you follow the link in the error window (for LU1812), the Symantec website will download a tool, ask you to repeat all of the above so they can collect a log. I've collected the log 3 times, but each time the log is complete, the transmission of it to Symantec crashes.

I've used Ghost for 6 years, but I won't buy it again. It doesn't work, and these guys don't even test it, let alone support it on Vista.
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9 of 9 people found the following review helpful
on February 6, 2008
A corrupt file of Norton's corrupted my system including the keyboard driver. Their tech support in India blamed me saying I had installed Ghost incorrectly. What I could possibly have done that would have resulted in corrupt files, he didn't say. He was supposed to upgrade my problem & someone would call me back, but no one ever did.

I tried reinstalling my keyboard driver, but couldn't get rid of Ghost before it had again corrupted my system. Had to reinstall XP. Luckily I had my backup that had been created the day before. It took two days, but I'm back in business and will never again purchase a Norton/Symantec product.

P.S. There seems to be no way to give a product zero stars.
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