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20 of 23 people found the following review helpful:
Great item....when I finally received all the pieces..rude customer representative soured the deal...
I have purchased many Melissa & Doug products for my grandchildren. This year, I ordered 2 of these easels: one shipped directly to an out-of-state granddaughter; the second for another granddaughter who would be at my house Christmas Day.
Grandpa and I began assembling the big "Santa-type" gifts Christmas Eve at 6:00 pm. We had completed 2 race...
Published on January 12, 2008 by G. Stesiak
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3 of 3 people found the following review helpful:
easel is good, but ...
the easel is fine, the kids love the marker board. BUT, i ordered the package including the paints and the containers and all the art supplies along with it. I did not receive the art supplies, christmas has come and gone. Baby Age say they sent it, but i have not received it. I'm still trying to get this figured out on the phone, which we all know takes forever. And who...
Published 18 months ago by Cassandra L. Phillips
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20 of 23 people found the following review helpful:
Great item....when I finally received all the pieces..rude customer representative soured the deal..., January 12, 2008
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
I have purchased many Melissa & Doug products for my grandchildren. This year, I ordered 2 of these easels: one shipped directly to an out-of-state granddaughter; the second for another granddaughter who would be at my house Christmas Day.
Grandpa and I began assembling the big "Santa-type" gifts Christmas Eve at 6:00 pm. We had completed 2 race track-train sets and table and chairs when Grandpa opened the easel box. We found no "hardware" and no clips in the box-this meant there would be "no assembly" tonight. Five grandchildren were expected Christmas morning and ALL five were to have a big gift under the tree!
I placed a call to the number at Melissa & Doug and left a message about the incomplete merchandise and my disappointment. Now I needed to find a store open to purchase a different "big" present for my granddaughter.
Granted, I should not have waited until the 11th hour to open and assemble. My past purchase history with Melissa & Doug have been flawless: their merchadise superior. I never expected anything less.
Christmas morning things were fine. "Santa" left a note on the unassembled box that an elf left the nuts and bolts and they would be mailed in 2 weeks. This was satisfactory to her.
Telephone communication began, and on Thursday January 10th, the package arrived. I opened it immediately and ALL the bolts, washers and screws were accounted for but not the "4 colorful clips". I called the Melissa & Doug store. I was not happy that the toy was still incomplete. The representative stated that the clips would be sent out. I remarked that my granddaughter would have to wait another 2 weeks for this Christmas gift and would I be compensated (I was thinking they could at least send an extra roll of paper for our trouble). I was told that "oh she can use it without the clips" and that it wasn't the fault of Melissa & Doug, but the vendor. She became very rude when I stated that the fault is with whomever forgot to pack the box with ALL parts.
This was the wrong attitude to take with a customer. I bought a new, deluxe set (not second-hand or as is) and I paid retail (not reduced, discount or clearance price). I paid, and I expect to get what I paid for when I receive the merchandise -not piece by piece, week by week. THIS WAS AN INCONVENIENCE-having to run around to buy a replacement gift on Christmas Eve, to make an excuse as to why the easel was not ready for her to take home, multiple phone calls had to be made and now I was told I had to wait again!
One mistake, I can overlook...but the second mistake accompanied with rudeness from the Melissa & Doug representative means it will be a cold day at the equator before I buy a product from this company again.
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5 of 5 people found the following review helpful:
Melissa & Doug's Deluxe Standing Easel, September 20, 2007
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
My daughter received this easel for her 2nd birthday and she loves it. She loves erasing the chalk and dry erase marker off the boards. We have had hours of fun already. Would recommend it to anyone.
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3 of 3 people found the following review helpful:
easel is good, but ..., January 6, 2009
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
the easel is fine, the kids love the marker board. BUT, i ordered the package including the paints and the containers and all the art supplies along with it. I did not receive the art supplies, christmas has come and gone. Baby Age say they sent it, but i have not received it. I'm still trying to get this figured out on the phone, which we all know takes forever. And who has spare time to wait on the phone? I'm not that pleased and I hope they send the art supplies that go with it soon.
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2 of 2 people found the following review helpful:
very pleased, January 14, 2008
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
easel was a gift for a six year old girl. she loves it and uses it very often. helps with creativity. very well made and as the picture and description stated.
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Awesome Christmas present, February 6, 2010
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
I love this easel! Not only is built well, it comes with everything you need. The paint cups are designed so there is no spillage. The chalkboard is great and the dry erase board is fun too. My son loves to draw pictures for us and act like a teacher and conduct his class from his board. I ended up buying extra markers for different colors, the easel comes with only a blue one. Great gift, highly recommended!
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Great Gift!, November 16, 2009
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
I bought this for my daughter last Christmas and have not been disappointed! My daughter loves it and uses it almost every day. The spill proof paint cups are great and have prevented so many disasters! Very easy to assemle and very durable! Definitely worth the money, would recommend this product to anyone!
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Melissa & Doug easel, June 16, 2009
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
My three-year-old grandson loves this easel. It was easy to put together and very sturdy. The paint containers truly are non-spill! He is enjoying hours of fun doing his "art projects", and his mom appreciates the minimal clean-up. What a great purchase!
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My daughter loves this!, June 2, 2009
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
My 3 year old loves this. She can paint, use markers on paper, finger paint, draw on the white board or the chalk board and the trays are totally convenient. The supplies are of good quality. The only minor complaint I have is that the wood is not finished and I am a little worried about splinters.
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Birthday Gift for Two-Year-Old, April 17, 2009
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
The easel seems tailor-made for my two-year-old granddaughter. She is enjoying the chalk and the crayon/paper components and I believe she will enjoy this for a long time.
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easel, February 20, 2009
Durability: Fun: Educational:
This review is from: Melissa and Doug Deluxe Standing Easel & Companion Supply Set Bundle (Toy)
While the easel itself was sturdy, there was no companion supply bundle set included, like the product description says. I recieved the product shortly before Christmas but then I had to go out an try to find the materials that were supposed to come with it.
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