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The most helpful favorable review
The most helpful critical review
7 of 9 people found the following review helpful:
My new best friend is an espresso machine!
I bought the Krups XP9000 Fully automatic Espresso Machine and it is my favorite all time kitchen purchase, here's why.
* Machine is fully automatic- which means I can place my coffee cup under the dispenser and just press a button if I want a coffee, espresso
* If I want to make a latte or cappuccino, I don't need to have a separate milk container. I can...
Published 14 months ago by Addie M
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3 of 3 people found the following review helpful:
Bad machine and horrible customer support
The machine made decent coffee for about 2 years. After a certain period Krups espresso machines require mandatory service and will stop working. I sent my working machine to Krups which had technically nothing wrong with it to service center in Downers Grove, Illinois. I was charged $220 for the service. The machine arrived not working. After contacting Krups again I...
Published 1 month ago by P. Lukaszuk
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3 of 3 people found the following review helpful:
Bad machine and horrible customer support, July 22, 2010
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
The machine made decent coffee for about 2 years. After a certain period Krups espresso machines require mandatory service and will stop working. I sent my working machine to Krups which had technically nothing wrong with it to service center in Downers Grove, Illinois. I was charged $220 for the service. The machine arrived not working. After contacting Krups again I found out that that the service center is now out of business. I sent it again to a another service center in California where I was told my machine still needs cleaning and is actually broken. That's another $268. Peter at the Krups customer support rudely brushed me off and said that it's not their problem. I expected a quality machine and service from Krups. I was wrong.
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7 of 9 people found the following review helpful:
My new best friend is an espresso machine!, July 14, 2009
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
I bought the Krups XP9000 Fully automatic Espresso Machine and it is my favorite all time kitchen purchase, here's why.
* Machine is fully automatic- which means I can place my coffee cup under the dispenser and just press a button if I want a coffee, espresso
* If I want to make a latte or cappuccino, I don't need to have a separate milk container. I can froth the milk right in my mug then pull the espresso. ( I thought the frothing attachment was super easy to use and after 4 months of making vanilla lattes have not had any issues)
* I can use whole beans or ground coffee- I prefer fresh, whole beans ground right before I make my coffee.
* Excellent foam (crema) on the espresso.
* The digital display on the machine informs me when I need to empty any receivers, add water or beans.
* If we need to set the program for a longer shot of espresso for my husband, the machines will recognize his setting and program that just for him.
* This is as close to going out and buying a latte or coffee at a coffee house,
It is definitely worth the investment if you want a really good coffee experience at home.
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6 of 8 people found the following review helpful:
The Cadillac of Espresso Makers!, April 7, 2009
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
This machine is great!!! It is turn key and easy to use. The set up was easy as well. As long as you keep the water and coffee beans filled it is seamless to use. It has a self cleaning mechanism so it goes through a good bit of water. However the water tank is easy to fill. The frothing feature is good too. I like that you simply put milk in your cup, put it in the machine, lower the frother, and in a few seconds your cappuccino is ready to drink. Anyway- I couldn't be happier with my new machine!
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3 of 4 people found the following review helpful:
Easy to use and allow for fine tuning, July 22, 2009
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
I just got my machine today and decided to stay up to write this review since I drank so many cups of espresso. I got this machine when Amazon had it on their Lightning Deals and decided to take a chance since it was such a good deal. The unit arrived in perfect condition and well packaged. It looks like the packaging is from Krups. All Amazon had to do was slap a label on it and ship it. The start up guide is easy to follow. The only problem I had was it kept asking me to fill the bean containter. It was already full. I powered cycle the unit and then it worked. I love the way the frother works. You just add milk to the cup, lower the steam nozzle and it takes care of the rest. No need to move the cup. Cleaning is easy. You can use pre-ground coffee with by-pass shaft. If you want to make a cup of decaf, you can do that without having to empty the bean container. The grinding mechanism is quieter than most units I have tried before. The only thing that I am wondering about is the amount of fluid in the drip tray after I brew a cup. I'm not sure if that is normal.
Pros
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* Easy to use
* Excellent coffee and espresso
* Heats up fast
* Ability to specify how much of espresso or cup of coffee i.e. 2 oz
* Frother design - no need to move the cup or use a separate milk container
* Large bean and water containers
* A way to by-pass the beans in the container and use something else
* A nice slot in the back for sliding in the manual for storage
* It is quiet relative to other super auto machines
* Sturdy and well made (Made in Switzerland, 36 lbs)
Cons
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* It is big! To open the lids for the water and beans, I have to slide
the unit out from under my cabinets. I put felt feet on the unit
so it can slide out easily for cleaning under and for adding beans/water.
* There is no way to take up the extra length of the power cord. My unit
sits right in front of a power plug so I have a lot of extra cord that is
hard to hide. I'll add two stick-on hooks and wind the cord around them.
* The power plug takes up another 3" of counter space. They should have
made it a flat right angle plug.
* The manual needs more details. It didn't cover all the features and
are light on some descriptions. Perhaps a link to a website for more
information.
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6 of 9 people found the following review helpful:
Finally, a Superautomtic Espresso machine done right., August 15, 2009
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
After purchasing increasingly more expensive (and increasingly more disappointing) Saecos in search of a machine that is not more annoying than useful, I stumbled upon the XP9000 during my last research journey. First thing I noticed is a user manual readable by a speaker of English (could be more detailed though). Download it from Krups website and see what I mean. All the features needed for real-world use and none of the unnecessary ones.
This Krups speced, Jura designed and manufactured Swiss-made machine has ended my search. It has good programmability so you can tweak the settings to your liking. I actually found most of the default settings not to my liking so it was nice I could configure personal settings. Nice! It has the most original and useful steaming/frothing system of any machine and thankfully avoids the idiotic internal milk container fad common with its peers. You also don't need to use a frothing pitcher unless you want to since the frothing wand is on an extension that goes all the way into your cup. So, if you are only making one cappuccino, for example, just fill cup half full of milk and hit the Automatic Cappuccino button and lower the frother. Those with other machines know well the annoyance of getting out the pitcher for just one drink and having to stand there holding it and then end up with too much.
Yes, it is true if you have the correct technique you can get a better froth doing it manually but most of the time I am willing to trade for speed and convenience and end up with "good enough." I also like that it prompts for a frother cleaning if idle for something like 10 minutes. Particularly useful if you are making many drinks over a period of time for guests. Never again a dried milk skin clogging the frother. I have recently just resorted to using the steam button into a cup of water for a few seconds followed by a wipedown instead of opening the control panel and paging to the steamer cleaning menu (which just does the same thing).
It has a few idiosyncracies (takes 10 seconds for steam to preheat, for example, and is not the most powerful steamer out there but is more than good enough) but I am hard pressed to find any serious negatives since it has all the features I have longed for. The only thing that caught me by surprise is the size. When you see the picture of the unit you might not realize it is twice as deep as it is wide. So, measure your proposed location.
Some things I did to improve performance: If you receive excessive out of beans warnings, unscrew and remove the unneeded grinder "umbrella" designed to help people to overcome their uncontrollable urge to jamb their finger into the grinder while it is operating. But this is really a standard mod required on all espresso machines made in this litigious era.
The default middle position on the grinder control resulted in weak brews and soupy pucks. Moving the grinder control just one size larger resulted in a perfect espresso and dry grounds. This probably varies with the beans one uses so experiment.
As mentioned, I did not like any of the automatic settings so created my own (strength, time to steam, etc). You may not need to but be willing to go through several shots experimenting.
There are several reviews on the Internet complaining about frothing stopping after a couple months. Don't believe them. The manual tells you how to easily remove the steamer and clean it. You should do this once just so you can see how the mechanism works, with the separate steaming and frothing modes. Remember, when a problem arises, R.T.F.M. See also my comment on cleaning the frother on the very first review below.
For a grand, this is the best one out there. A true real-world home espresso machine that allows enough tweaking to make it right for anyone.
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Great for a time, July 24, 2010
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
I have had this Krups XP9000 for about 18 months. Up until now it made me very happy. The espresso is the very best. Please note I absolutely hate the taste of the espresso at Starbarks and most coffee other coffee shops. The machine is easy to use. I always used good fresh beans, followed the the care instructions to a T and used filtered water 100% of the time. On most days I used it thee to five times. A few months ago it started leaking from the bottom. The coffee was still good so I did not address this. Then it started spraying water from the top whenever the steamer was used. I contacted Krups who then sent a prepaid mailing box to send the product in for repair. I mailed it in and 5 weeks later the machine was returned. For 3 1/2 days the machine worked. Now the coffee machine will not work correctly. When you select coffee or espresso all you get is coffee tinted water. The grounds from the process are dumped in the drip pan as if the coffee was made. (what a waste of good coffee beans). I probably would have been better off to forget about the steamer and just used the espresso function of the machine. As just warming the milk on the stove and using an inexpensive frothing immerser gadget produces just as good results as the steaming function on the Krups.
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A year later, July 16, 2010
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
After my last super auto, a Saeco, failed for the umpteenth time I purchased the XP9000 in July of 09. Over time it has become accepted but...
For a machine the size of this one larger reservoirs, water, bean, and drip tray / puck bin might have been considered. The Saeco spoiled us with its onboard water connection. Both the Saeco and the Juro which preceded it had larger bean hoppers and while I do not know for sure, I think they both had larger drip trays as well. Either way it seems that we spend a fair amount of time dinking around with some machine demand for dumping or filling in order to get a cup. A related misery is that it is not smart enough to know ahead of time that it is out out whatever it about to notify you that it is out of. So, you request say a cappucino and it froths the milk and then the grinder starts but there are not enough beans to complete the cycle. Grinder goes through it's cycle empty, the "Fill beans" message pops up, and since there are no ground beans to process the machine goes into it's dump cycle and you are left with a cup of froth and another 30 seconds of your life unrecoverable. Both of our previous machines were able to deliver product and then alert us that we had a chore to perform, or let us know that we had a chore and not make a halfhearted attempt to deliver a product that they were unable to.
The grinder has its own shortcomings. It has 4 settings which limits experimentation. That's not a showstopper and I knew that going in. On the other hand cleaning a burr grinder should not require any significant level of machine disassembly, not the case for the Krups. That's one concession to minimalist design the I wouldn't have made and didn't anticipate. Yes, removing the little tophat improves bean flow, yes, using non-oily beans helps keep the burrs from gumming up, but as with any machine sooner or later it requires maintenance. That maintenance should be able to be performed by people who do not as a rule keep hex key wrenches in their kitchen drawers.
The flip side is that this is a great little machine. It has grunted out over 3000 coffee products in the last year and we are quite happy with the beast. The queen hates techno for techno sake but she is comfortable using the Krup for both her regular caffiene fix and frothing fancies. I can tailor espressos adequately to reflect what I'm trying to accomplish with homeroasts. This thing does not replace our manual machines or stand alone grinders but (with the exception of "fill beans", "empty drip tray", and "fill water" messages) it spits forth whatever we request pretty much at the push of a button. Color and taste are adjustable, layering of milk drinks is adequate, temp of product is better than other super autos we have had, owners manual is readable if not very informative (it's nice that the manual is stored onboard although an easily serviced grinder would have been nicer), unit is minimalist and the exterior cleans up easily. Frothing is easy albeit kind of a Rube Goldberg affair. It is quite comparable to my best efforts at manually frothing except there is no opportunity for adding smiley faces and swirly patterns in the froth. I am not bothered that I am not spending 4 or 5 bucks a shot at Starjunks for that artistic bonus. Oh yeah, frothing cleanup. Keep a small glass of water nearby when frothing and leave the frother tip submerged when between shots. The frother will give you years (well, year anyway) of service at as good a quality as the day it came from the factory... or whine about it not frothing, whatever floats your boat. I have yet to deal with Krups for anything so have no opinion about customer service.
I got mine for real short money, less than 400 US, from a closeout website and I see now that it is discontinued here and elsewhere. Pity. A sub 1000 super auto is rare and one less than half that is a unicorn.
Last bit. These super autos have had a 5 year lifetime in our house give or take. To sum up, machinewise my last 3300 cups cost 11 cents a shot. This time next year that cost could shrink by half. If this thing makes it 2 years for what it cost, I'm a happy guy.
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3 of 5 people found the following review helpful:
Great Machine!, July 13, 2009
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
I love that I can have espresso or a latte at home with the push of a button. This machine is easy to use. It tells you when to empty the grounds, it's simple to fill with water and I don't feel like I have to fill it over and over. I also love that I don't have to have a separate milk container for milk frothing. I can put my cup with milk below the nozzle and steam the milk in the cup and then the machine dispenses the espresso into the cup. It will also tell me when the beans are empty. Overall a great machine! It makes it easy to skip trips to Starbucks.
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1 of 2 people found the following review helpful:
Great espresso machine, great price, September 13, 2009
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
We purchased this machine about 3 months ago and have really enjoyed it. You cannot beat the price. We got it at a steal for $499 from Rue La La, but even Amazon's price is a steal. Comparable super automatics from saeco and others cost WAY more $$. It is so easy to use and has been virtually worry-free. Yes, it occasionally thinks the coffee beans are empty, but a quick stir with your finger always corrects the problem. Can you really expect the machine to fix itself when there is an air pocket in the beans container? It is so easy to clean and use. The froth started to go down a little, but we just now got around to removing and cleaning the nozzle and this appears to have worked. We really have no complaints.
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1 of 2 people found the following review helpful:
Excellent Espresso and Coffee Machine, August 26, 2009
This review is from: Krups XP9000 Super-Automatic Espresso Machine and Coffee Center, Charcoal (Kitchen)
We've had the unit about 2 months now. Everyone RAVES about the quality of the coffee it makes. We seem to be mostly making coffee in it. But the machine makes an excellent cappuccino. Milk froths up nicely. Easy to clean the froth stem. Easy to fill water tank. Semi easy to fill bean area. Grinds beans nicely with internal burr grinder. Puts out small hockey puck discs into internal holding container. Water tank holds about eight 8oz coffees before you have to refill. Same for the used grounds holder inside. Easy to empty. Front door just swings open. Self cleaning. Everytime you turn it on or off it will go through a cleaning cycle to make sure you have the best tasting coffee.
We are REALLY happy with this unit. I hope we get lots of coffees and many years of service out of it without any issues !
*** Update after 2 years ****
Machine still going strong with daily use. No issues or cons experienced with this unit noted in other reviews.
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