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The most helpful favorable review
The most helpful critical review
35 of 36 people found the following review helpful:
BeerTender - Get it.
If you're thinking about getting it, do it.
Positives: 1. Heineken tastes so much better out of the keg (no skunky smell like you sometimes get out of the bottle). And, the beer stays carbonated for weeks. 2. Convenience - couldn't be easier. Replacing the keg takes all of 90 seconds and having a great beer on tap all the time is brilliant. 3. Entertaining...
Published 19 months ago by G. Hall
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88 of 92 people found the following review helpful:
Its great....when it works.....May have been rushed to market
ALas.....it seems I as many of the early adopters are learning the pain of the KRUPS BEERTENDER.
I was very excited for this product and my girlfriend bought one for me for my birthday in APRIL 2008.
THe product is well designed and works well when it works.
Problem is...I only used it 2x...and the unit stopped cooling.
One thing...
Published on August 19, 2008 by goosedude
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88 of 92 people found the following review helpful:
Its great....when it works.....May have been rushed to market, August 19, 2008
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
ALas.....it seems I as many of the early adopters are learning the pain of the KRUPS BEERTENDER.
I was very excited for this product and my girlfriend bought one for me for my birthday in APRIL 2008.
THe product is well designed and works well when it works.
Problem is...I only used it 2x...and the unit stopped cooling.
One thing customers of this item should know is that you really aren't supposed to store a Heineken Draught Keg in it for more than a day (they say this in the manual) and that you are supposed to remove the keg and put it in the fridge if you plan on storing it longer.
ISn't that kinda stupid and defeats the purpose of such an expensive unit?? Also...it only uses Mini-Kegs that have their own CO2 pressuration built in like the Heineken Mini-keg.....so expect your choice (if any) to be limited.
Anyhoo, I used 2 Draught Kegs in a 6 week period....and the unit stopped cooling. I contacted KRUPS and received an RMA and had the unit shipped in for repair on 6/23/08. After hearing nothing I followed up on 7/24/08 as to the status of my machine, they apologized and put in a rush order to have a replacement shipped after emailing them 2x and calling.
My latest phone conversation (8/19/08) I was told that they had been backordered on the machine until this past week and should receive my replacement machine in 2 weeks....we'll see.
While I like the machine......the rep said that this being a brand new product for Krups they were experiencing issues in servicing of the unit. I am thinking this machine was not ready to be released and that the cooling unit is very likely to fail in every unit.
I would have to say there might be a better options if you plan to use this type of dispenser regularly.
UPDATE (9/21/08):
Received my warranty replacement unit at the end of AUGUST. To my surprise.......KRUPS did not repair my machine...they sent a completely NEW Unit!! YAY!
So far the unit has worked perfectly and I have used it 1x since i received it. Hopefully they have resolved any issues they were experiencing in manufacturing so I or others won't experience the cooling failure that I did with my 1st unit. So Far So Good.....there are also rumors of more varieties of Draught Keg coming to the US like they have in Europe....that would definitely make the unit a more worthwhile purchase rather than a creature comfort.
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35 of 36 people found the following review helpful:
BeerTender - Get it., January 23, 2009
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
If you're thinking about getting it, do it.
Positives: 1. Heineken tastes so much better out of the keg (no skunky smell like you sometimes get out of the bottle). And, the beer stays carbonated for weeks. 2. Convenience - couldn't be easier. Replacing the keg takes all of 90 seconds and having a great beer on tap all the time is brilliant. 3. Entertaining - great when friends come over to visit or when the guys come over to play cards. 4. Appearance - the stainless and black is hip enough that your wife will probably allow you to put it on the kitchen counter. If you have a game room or den, even better. Takes up same space as a toaster or coffee maker. 5. Cost - $20 for a replacement keg and $1 for the new tube each time adds up to a pretty good price per pint.
Negatives: 1. Currently only Heineken kegs fit the BeerTender. 2. The 5L kegs are currently difficult to find in my market - but, the distributors have told me that it should be resolved by Feb 09. 3. You should really keep a 2nd keg always on hand so that you don't run out. If you have a 2nd frig, then no problem. The thing is, if you have to run to the liquor store for a replacement, then it's a pain and often, the one you bring home from the liquor store needs a little time to cool down before serving. Having a spare, on-hand and pre-chilled, is beautiful.
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22 of 23 people found the following review helpful:
Krups BeerTender B90 Works Great, December 25, 2008
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
I was a little worried when I read other people's reviews online about how their BeerTender had performed. Then again I did come across some good experiences people were having with their BeerTender. The short story is that it seems a lot of people have purchased the DraughtKeg and brought it home expecting to throw it in the BeerTender and start pouring beer with minimal foam. I think this is the first misconception.
After reading about the mistakes of others, I carefully planned out my strategy. I purchased my DraughtKeg a day before I planned to unveil my BeerTender as a Christmas gift to myself. This way the keg would have time to chill in my fridge and the foam buildup from the drive home would have time to settle over night. Once I opened up the BeerTender box I took some time to read through the instructions and double check my steps. When placing the keg into the BeerTender I took care not to cause a buildup of foam by jerking the keg about. Smooth gentle movements with the keg to keep foam buildup to a minimal.
I then proceeded to grab my 16oz pilsner and rinse it (inside and out). Next I opened the spout (all the way down) while my glass had the 45* angle working for it and behold, beauty!
A lot of this is commonsense to the person who has poured beer from a keg or maybe been to a bar and seen how bartenders pour beer. Commonsense folks...
Enjoy and Merry Christmas!
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15 of 15 people found the following review helpful:
Beertender, December 18, 2008
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
I have owned my Beertender since Nov '08. It has worked perfectly and I really enjoy pouring the perfect draft beers from it. My unit gives 3 temperature options (36,39,42) and only takes a couple hours to get to temperature from store chilled keg. The unit is quiet and easy to use. Of course you need to understand that it ONLY works with the Heineken and Heineken Light kegs. Also, it requires you to replace the tube each time you replace a keg. These cost about a dollar a piece. There are other units out there that allow using more varieties of beer, but all in all I love my Beertender and can live with Heineken Light on tap at all times!
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12 of 12 people found the following review helpful:
If used as instructed, foam is NOT a problem, December 26, 2008
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
Glad I read the reviews before attempting to use my BeerTender. I got great results following these important steps:
1. Take care when handling the minikeg. Excessive movement must be avoided.
2. Make sure that the keg is thoroughly chilled before inserting into the BeerTender.
3. Wait until the temp indicator is green.
4. Pour following directions (quick pull, 45 degree angle, etc).
The only reason this gets 4 stars insead of 5 is I didn't know I could only use Heineken beer. This will be great for parties, but my day-to-day tastes vary too much for marriage to a single brand. I am also not thrilled with the lack of availability- not all stores have the minikegs in stock and I am concerned that if this product doesn't fly in the U.S. I will be SOL. The price of the minikegs varies widely too- WalMart was the most expensive at $20, while Farm Fresh (local grocery chain) sold me one for $15. More expensive than bottles/cans for sure, but not prohibitively so. I like the fact that you can remove the handle to keep kids from sampling, but a better solution would have been a keypad combo.
One minor complaint- the "beer remaining" indicator is notorously inaccurate. Just keep a spake keg in the fridge- they change out in seconds.
One last piece of advise... Don't overindulge on day one. Its hard to resist a magical faucet that dispenses beer in your very own kitchen!!
Cheers, and no foam worries!
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25 of 30 people found the following review helpful:
Real disappointment, August 15, 2008
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
I received my Beertender as a gift from my wife and was initially quite thrilled. Unfortunately it did not cool properly. I contacted Krups customer service and was told they would immediately email me a shipping authorization to return the item for repair. After 5 weeks and 3 or 4 telephone calls I finally received the shipping authorization. I immediately shipped the item and called after a few days to follow up. Initally the Customer Service rep. was unable to locate the item, then after finally locating it, she informed me it should be back in two weeks or less. Approximately 10 days later I again called to check on the status and the agent again was initially unable to locate my Beertender. She then told me it was just checked in two days earlier. I questioned this and was informed "Oh, I mean it was ........" (more circumlocution).
Finally she informed me that it had been given to some person to check out and I should receive it back in two to three weeks. I informed her that this was unacceptable, I had been told that two weeks earlier and I then requested information on who was available to give me a straight answer and register my complaint. After much coaxing she finally gave me the name of her supervisor, a Mr. Pierre Ster..... I was informed he would call me immediately after his current telephone call. The next day at approximately 11:30 a.m. Mr. Ster.... did call, and, since I was not sitting around the house waiting for his call, left a message. Later that afternoon I checked my voicemail and called him. I was informed by the rep. that he was on a telephone call (sounds familiar) but he would call me immediately after he hung up. That was yesterday; still no call as of 5:00 P.M.today. Although this unit is a clever gadget, the total indifference exhibited by it's support personnel toward the customer (and buyer of a $300.00 toy)should preclude anyone from purchasing one.
You can still drink the beer straight from the keg's dispenser (good beer) without this fancy, apparently unsupported $300.00 toy. I would NEVER buy this unit if I had to do it again because of this incompetence and indifference and if this is indicative of Krups products and their support in the U.S., I will never buy one of their products again.
UPDATE: 8/20/08 I would like to thank representatives of Heineken beer for interceding in my behalf over this issue. Because of their interest and assistance in this matter the problem is currently being rectified. This was not their product but they felt it worthy to address. My thanks to them. Hopefully, this was just a "fell through the cracks" issue with KRUPS.
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10 of 11 people found the following review helpful:
Great idea, less than ideal implementation, October 1, 2008
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
I was very excited to receive the Beertender as a gift. That feeling soon faded as it was nearly impossible to draw a beer without huge amounts of foam, the system is also not able to maintain the desired temperature and if the mini-keg is not completely cooled in advance it takes days to cool to a temperature that is even drinkable. (45 degrees) I would not recommend this product.
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9 of 10 people found the following review helpful:
Beer on tap in your KITCHEN?!!! WOW!, July 21, 2008
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
I love the reaction I get when people see my beertender sitting on my kitchen counter. I would have put it in my living room near my bar, but I like to keep it close to the beer glasses that I keep in my freezer. This is a quality product that will get you plenty of compliments. Be sure to chill your kegs before you put them in the Beertender, it took almost two days for a warm one to chill in the unit. If you want to save some money, they sell the B90 version at that store that floods your mailbox with 20% off coupons. ($224 + tax)
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6 of 6 people found the following review helpful:
Works amazing long as you know how to use it, June 11, 2009
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
I received the beertender as a birthday gift, and I was very excited. I have no complaints with this product. All I can say to anyone having trouble is to purchase the kegs already cold from the beer distributor, and as long as you tilt the glass when you pour them, you should have minimal problems with foam. I genuinely rate this product well, and would suggest it to anyone who likes to entertain guests.
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6 of 6 people found the following review helpful:
Draft Been at home. It's GREAT, February 24, 2009
This review is from: BeerTender from Heineken and Krups B90 Home Beer-Tap System (Kitchen)
I received the BeerTender as a gift. Love it. It fits neatly on the counter top in the kitchen. Every glass of beer is served at the perfect portion and the perfect temperature.
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