Top positive review
140 people found this helpful
Terrific TV, Great Customer Service
on April 26, 2008
Since pretty much everyone on here has given this TV the same praise, I will spare you all of the details it is certainly the best TV for the money out there today.
However, my customer service experience is something to note here. Like others, I was wary of making such a large purchase online. Low price + no sales tax and free shipping made up my mind. After seamlessly receiving the TV 4 days after ordering it, it broke withing 3 hours of being delivered (there was a loud snap-like sound), and there was no power. I immediately contacted Amazon, who told me to contact Samsung directly, and if they could not handle my concerns, call back. Samsung dispatched a technician to my house 4 days later, who told me that he "thought" it was a defective power card, and that it would take 1 - 2 weeks to get the part and come back for repair.
Now I think most of you will agree that you wouldn't want a TV that was refurbished after just 1 day. Samsung refused to replace it, saying their policy is to repair, not replace. I then emailed Amazon, asking for a new television, giving the above explanation. When I called for an update the next day, my issue had already been escalated, and a new TV was about to ship, no questions asked, at 0 cost to me.
In the end, I have Amazon did everything I asked and more, including crediting my price 4 times, from 1700 all the way to 1469. The biggest fear in buying something like this online is, "what if it breaks???" Well, mine did break, and if you buy from Amazon, you can be sure that you will be happy in the end no matter what.