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Average Customer Review
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The most helpful favorable review
The most helpful critical review
16 of 18 people found the following review helpful:
This is all I will use, irreplaceable!!
I started using proactiv when I was around 22. I had never had acne problems as a teen, but all of a sudden around 21, I would get these large painful cystic blemishes maybe once or twice a month on my chin. They tore down my self esteem whenever I had one. I would be afraid to leave the house and try and schedule my life around the stupid things. These were not little...
Published 17 months ago by A. Boston
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28 of 29 people found the following review helpful:
Worked for a while
I gave it 3 stars because it did work at first.
My acne problems aren't that serious.
This product worked very well for a good month...and then it stopped being effective. For some reason, even though the wash is a scrub it wasn't exfoliating properly...and it dried me out. My esthetician said that Proactiv usually works in the beginning for most of...
Published 21 months ago by S. Perkins
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28 of 29 people found the following review helpful:
Worked for a while, December 11, 2008
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
I gave it 3 stars because it did work at first.
My acne problems aren't that serious.
This product worked very well for a good month...and then it stopped being effective. For some reason, even though the wash is a scrub it wasn't exfoliating properly...and it dried me out. My esthetician said that Proactiv usually works in the beginning for most of her clients...
I remember her telling me once that I didn't need a salicylic or Jessner peel. I figure, well--maybe the Proactiv was too strong for me...because it stripped my face of moisture.
But...the mask is very good. It's creamy and cooling. I still go back and forth between the Proactiv mask and the DDF sulfur mask (which is VERY effective). These days I use the Mint Julep Queen Helene scrub, a face wash from the spa I frequent, witch hazel as an astringent (it's non-drying on my face) and pure/unrefined shea butter as a moisturizer.
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16 of 18 people found the following review helpful:
This is all I will use, irreplaceable!!, April 6, 2009
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
I started using proactiv when I was around 22. I had never had acne problems as a teen, but all of a sudden around 21, I would get these large painful cystic blemishes maybe once or twice a month on my chin. They tore down my self esteem whenever I had one. I would be afraid to leave the house and try and schedule my life around the stupid things. These were not little baby white heads, They would take a week or more to come to a head and hurt like you would not believe during that process. Then, they'd take forever to heal. I'm fair with freckles, so a honkin' red mountain the size of a nickel or dime was not good.
I ordered proactiv and have never gone back. Though there has been a time when I tried using only the face wash/scrubby stuff, it doesn't work by itself and I started to break out again. The key really is using the three steps together. Once you get used to it, it's not so tedious to have to go through all three steps. I'm 28 now. I rarely breakout and they're SO much smaller now and really can be attributed to 'that time' of the month. Everyone gets a blemish now and then, but no one should have to live with them every day. We're a household of proactiv users, as my boyfriend uses it daily as well.
For the price I wouldn't hesitate to go and try it for a couple months(thru the proactiv website). I know it's NOT super cheap, but now knowing how it works, I would pay double in a heart beat. And honestly, it takes me probably about 6 months to go thru one kit, so it the end it's not bad at all. Also, some simple tips: Make sure your pillowcase is clean, never go to sleep with makeup on, don't touch your face unnecessarily and don't lean your face on a phone/cell phone. Those few things actually helped a lot as well!
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31 of 39 people found the following review helpful:
Scam warning!, March 11, 2009
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
I purchased this from Proactiv's site, and let me warn you-they will try to scam you!
I received my product, and was disappointed first of all by the tiny bottles. Second, the product didn't work for me at all, and my skin is not too awful to begin with. And last-here's the kicker, when I chose my "free gift" of vitamins, they neglected to tell me they were signing me up for auto shipments of vitamins from a totally separate company! I received a supply of vitamins that I didn't order, and didn't know I was being charged for! I had to send them back, and call several times asking for my refund. And they only gave me a partial refund at that!
I had to call back two more times because they said they canceled my order but they didn't.
My warning to you-be cautious if you order this from their site!!
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10 of 11 people found the following review helpful:
Works good but don't use more than once a day., February 28, 2009
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
I think that this product works good and so many people have complemented my skin since I started using this 2 months ago. I think that it is a bit strong so I only use it once a day instead of 2 to 3 times as the package says to do. For the first wash in the morning I use an antibacterial soap and then a lotion with vitamin E in so that this product won't dry out my skin. And then I use the 3 step system before I go to bed at night. I didn't have super bad acne until I moved from a dry climate to a very humid one. This product not only seem to help with my breakouts but also made my skin tone more even. I think it helps but should not be used as many times a day as they say to.
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11 of 13 people found the following review helpful:
I wasn't impressed, February 5, 2009
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
I had pretty bad acne in high school, so I was really excited to try the new Proactive skin solution with only 5% of people not getting results. Well, I guess I made it to that 5%. I found it did not help me AT ALL. My skin didn't clear up, and I made sure to follow the directions exactly. In fact, my dermatologist doesn't recommend it at all. I became much better off using prescripton-strength creams that my doctor recommended.
Oh, and when I called Proactive to request a refund, they gave me a good 15-minute speech (including putting me on the phone with her supervisor for further influencing) on why to keep with it. A complete pain and a bit awkward to turn them down after all that. That is probably why they're disapproval rate is only 5% - they harass you in order to deter you from the refund!
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5 of 5 people found the following review helpful:
Disappointing, April 28, 2010
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
I actually bought this product from a kiosk. My skin isn't too awful, but for some reason nothing I seemed to try would clear up what i did have. So at my wit's end i decided to try Proactiv based on all the positive things i heard. I also wanted to have access to the 60 money back guarantee just in case it didn't work. So with high expectations i began my trial period. As i kept using the product it seemed to me to actually make my skin worse in certian areas and completely strip my face of moisture. It seemed to me that unfortunately this product failed to deliver said promise. Due to reasons i couldn't return the product at exactly the 60 day mark. When i had an opportunity i went to return the product to the same kiosk i bought the product from only to be informed that because i didn't return it on EXACTLY 60 days they could not refund my purchase. Also, there was a corporate rep at the kiosk and he informed us that there was no exception to be made for anyone. I asked for a customer care number, was informed they don't have one and was given another number to call instead. Frankly, in my opinion, this is a scam. There is a 60 day trial period where at the end of said trial i myself no better than i had been before the trial, if a little more worse off. I intend to call the supplied number but i have low hopes of that going very far. I am completely disappointed in the product and also the customer service provided by kiosk and corporate members. I should warn anyone trying this product for the first time, don't do this unless you can have opportunity to return EXACTLY 60 days from purchase. After all the hype from this company and its products i expected better treatment than i received. VERY UNSATISFIED.
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5 of 5 people found the following review helpful:
Pro Active, December 30, 2009
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
Used it for a month, every day and every night. Didn't do a thing for me. I was very disappointed.
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10 of 12 people found the following review helpful:
Proactiv Didn't work for me!, January 19, 2009
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
Initially, it cleared up my skin but after a few weeks there was my acne with a vengeance. It really isn't non-irritating because it ripped my skin apart (so much for the "spa quality botanicals"), so it was really fun having red, irritated skin with acne! I think it might work for teens or people in their early 20's, but not for me (I started breaking out at 23).
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4 of 4 people found the following review helpful:
didnt work for me, December 1, 2008
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
Everyones skin is different and for my skin, this didnt do the trick. I gave it two stars because it doesnt dry out your skin like the others and the mask that comes with it takes away the redness of a pimple, nothing more nothing less.
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13 of 17 people found the following review helpful:
beware!, September 10, 2009
This review is from: Proactiv Solution 3 Step System Kit, 2 Month Supply (Health and Beauty)
POroActiv will NOT refund your money and puts you on auto-shipments once you order ANYTHING from them. My second auto shipment was 2 boxes of stuff for over $100! I sent it back in July and was promised a refund...NOTHING! Don't give them your credit card # or else use a preloaded credit card # so they can't keep charging you. Their customer service reps will just lie and say you are getting your money back but you never will!! Too bad they don't let you just buy the product ONCE to TRY IT but you NOOoooo you can't--no matter what, if you buy a kit you are enrolled AUTOMATICALLY in their "skin care club" which translated means: we will send you boxes of stuff you didn't order and charge your credit card forever!!
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