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The most helpful favorable review
The most helpful critical review
24 of 24 people found the following review helpful:
Would Love to Love This Machine.....but...
UPDATE - After previously giving this machine 4 stars, I am forced to reduce my rating to 1 star. It appears I've received a "lemon" as I've now had the machine break 3 times. I'm very frustrated because for all of the resasons I list below, I want to love the machine. However, during time I've had the machine, It's only briefly worked before needing to be retured for...
Published 10 months ago by J. Cross
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10 of 11 people found the following review helpful:
Great Machine - Sky High Maintenance Costs
The machine is great. It's electronic controls are easy to understand and the operations are reasonably simple. It's really an all-in-one machine. It produces a varitey of espresso drinks and the clean up is very simple. It's a dream machine, except for one BIG drawback, the maintenance costs. The unit must be cleaned after every 6 drinks with a tablet costing $2...
Published 7 months ago by Rick Kahler, MS, CFP
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24 of 24 people found the following review helpful:
Would Love to Love This Machine.....but..., September 14, 2009
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
UPDATE - After previously giving this machine 4 stars, I am forced to reduce my rating to 1 star. It appears I've received a "lemon" as I've now had the machine break 3 times. I'm very frustrated because for all of the resasons I list below, I want to love the machine. However, during time I've had the machine, It's only briefly worked before needing to be retured for service. The machine comes with a one-year VIP service which is great since the online company I purchased it from only had a 30-day return policy. Unfortunately, in the four months I've had the machine it's been broken or out for repair for a majority of that time. Please respond to this review if you've had success getting your machine to work without sending back for repair.
Attention Buyers! - I would not buy this machine - the frustration of having it break three times is not worth your time or money. Learn from my mistake and look for a different brand and make sure to purchase from a store that has a return period of longer than 30 days.
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This was no small purchase for me. I've researched and waited for about 1 year before committing to this machine. The price dropped by about 40% from one of the Amazon online retailers and there was free shipping so I jumped at the chance. I've had the XP 7260 for about 1 week now and I mostly love this machine. When I first got the machine I spent an hour or so reviewing the instruction manual before I turned on the machine which helped me to realize a couple important tips (for most all auto-espresso machines). 1 - you have to use very cold l% or 2% milk for best froth/foam and 2 - you should use non-oily beans. Also, I expected to get coffee shop quality from the first cup of expresso but have quickly realized that I haven't learned the proportions of espresso to water (for Americano) or milk (for latte & cappucino). I wish more than two recipes were included for first time users.
Pros:
Stunning appearance
Auto frothing attachment works excellent(if you use cold 1% or 2% milk)
Great tasting coffee/espresso
Doesn't take up too much room on the counter
Cons:
The biggest CON is that there is NO pre-ground coffee funnel - I big disappointment - no decaf drinks at night.
The Amazon description mentions that this machine is compatible with ground coffee but it's NOT!
Noisy! Similar to turning on a blener full of ice. The noise is short-lived so it's bearable.
Not enough recipes for basic coffee drinks - I have yet to perfect the Americano. Web blogs are all over the place regarding recipes.
Frequently filling the water container - not a big deal but if you have cabinets above your counter you have the pull the machine out far enough to access the water container.
Espresso cups, manual frothing pitcher, and coffee not included (auto pitcher is included). Plan to spend another $50 on these items before making your first cup of espresso.
Maintenance costs could be about $100 per year for water filter replacements and cleaning tablets.
Water filter and cleaning tablets are not easily available so I will have to purchase online.
I know, this sounds like a long list. I have a feeling many other espresso machines have similar cons so I wouldn't consider any of these a deal-breaker.
Overall an excellent machine but I really wish there was a pre-ground coffee funnel so that we could enjoy decaf expresso drinks at night.
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10 of 11 people found the following review helpful:
Great Machine - Sky High Maintenance Costs, December 26, 2009
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
The machine is great. It's electronic controls are easy to understand and the operations are reasonably simple. It's really an all-in-one machine. It produces a varitey of espresso drinks and the clean up is very simple. It's a dream machine, except for one BIG drawback, the maintenance costs. The unit must be cleaned after every 6 drinks with a tablet costing $2. And that is IF YOU CAN FIND THEM IN STOCK, which I can't. Only two tablets are included with the machine....and I've long used those up. I am still trying to find someone that has the tablets in stock. Also, there is a descaling required after every 24 cups with a powder that costs $4 a packet. Overall, the amortized cost of the cleaning and descaling is about $0.55 a cup, which is a 3 to 4 oz drink. Since I drink the equivalent of four cups a day, my maintence costs will be around $800 a year. That is a little more than I paid for the machine!!! If you are rolling in dough, this is not problem....but it is for me. I am returning the machine and looking for something else that has a more reasonable maintenance cost.
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2 of 2 people found the following review helpful:
So far, so good, January 13, 2010
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
I have had this product for about a week now and I have been very impressed so far. I previously had a semi-automatic model (which still sells for $300) that was very inconsistent from cup to cup. In comparison, this one has a much better milk frother, a built in grinder, and the digital display and settings. I primarily make caps, so the frother and the ability to measure out strong or regular espresso by the ounce is wonderful. I can echo all of the pros from the other reviewers, but cannot speak to the cons as yet. If I have reliability problems in the future, I will revisit and re-rate. I will also try to upload some video of the machine in action soon.
Also, I love Amazon, but Bed, Bath and Beyond has this on clearance right now for $399. And, if you purchase from them, they have an extremely friendly return policy if it does break down.
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1 of 1 people found the following review helpful:
TOTAL LEMON PIECE OF GARBAGE, June 26, 2010
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
After about 50 or 60 cups the machine would hang up "ERROR CODE 06" and move into Auto Test. Sometimes the machine would work after a "hard reboot" (unplugging and replugging). After doing this for the next 12 or so cups (sometimes work, sometimes error code 6 and reboot), it just stopped working altogether. KRUPS sent us a new in box replacement (TODAY) and that was an Error CODE 6 right out of the NEW box! So i rebooted that one too - and the first cup of coffee from this machine dumped out of the bottom of the machine and all over the countertop.
KRUPS HAS MAJOR QUALITY CONTROLL ISSUES - NEW IN BOX MACHINES ARE BUSTED ON THE SPOT
KRUPS IS NOW SENDING US A NEW, NEW MACHINE. So, we're getting a 3rd replacement machine....I've yet to get over 70 cups or so of coffee.
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1 of 1 people found the following review helpful:
Bad. Just bad., May 27, 2010
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
Update 2. I thought I loved this machine. But, alas, just walk away. Better... Run.
I figured out the problem. The strainer at the base of the "portafilter" slowly gets clogged with unfortunately sized coffee bits getting jammed into the small holes - and cannot be easily cleaned. Rinsing cycle doesn't clean it. Cleaning cycle, with Krups own tablets doesn't clean it. You simply cannot remove the plate from the device for any sort of proper cleaning.
As the holes slowly start to plug up with coffee grounds, the pressure in the brew head builds up. Then pressure from the water shotting through the grounds starts pushing the plunger up. The more the plate clogs, the higher up the plunger gets pushed - until the first of the two gaskets finally rises above the seal mid-brew. Coffee sprays all over the inside, out the bottom, and sometimes a "Technical error" that will only clear after the inside of the machine dries.
If you ignore this warning, or already own this POS, here's the best I've found...
1. You can remove the stainless cover and "pill shoot" to get access to the brew head from the top. A stiff paint brush can clear some of the holes - alas this is how I now get my morning coffee most days.
2. You have to watch the brew cycle. If you see the top seal rising to the top of the brew chamber push "OK" to abort the cycle BEFORE the seal breaks loose. After the system clears, clean out some holes in the plate (using the brush) and try again.
3. Don't "abort" and walk away. The plunger is under pressure and will "seat" again after the water stops, this will cause coffee stuck in the brew head to flow back into the clean water system, a bacterial issue. You have to run 2 rinse cycles to clear the pipes.
I feel defrauded. This is a serious design issue.
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1 of 1 people found the following review helpful:
Junk! Don't bother., March 21, 2010
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
We received this machine as a Christmas gift and loved it. Actually it was a slightly earlier model. It started leaking and stopped working within 30 days. Krups promtley replaced it when we sent it for repair. They didn't repair the older model. They replaced it with the 7260. This brand new one has clogged and started leaking from the bottom in just the same way after only a few weeks use. I'll send it back again, but I want my money back. What a dissapiontment! It was great while it lasted, but not for the $700.00 I originally paid. I can see why they are soo much cheaper now. Don't bother.
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1 of 1 people found the following review helpful:
Good coffee, when it works, March 18, 2010
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
I really liked this machine, when it worked. The espresso and coffee were great. It took over 2 minutes to steam milk for a latte (about 8 ounces) and I was able to figure out how to make it steam without frothing (by plugging the little hole at the top of the wand).
Now the bad news....
We have had to replace the machine 3 times in the first year, and now it has broken again and it's out of warranty. Each time after about 2 months of use, it started making less coffee and then started to pour coffee and water out of the bottom of the unit.
Even worse....
While the customer service people have been very helpful and friendly, we had to wait for them to ship us a box and UPS mailing label, ship them the unit (a week in shipping), have them check the unit, repair or replace it with a new unit, and then ship it back to us. Each time we have been without the machine for over a month. So basically, we've been without the unit more than we've had it.
We've had the Jura-Capresso machines in the past but decided to go with this one due to the price. Looks like we're going to be buying another Jura real soon...
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1 of 1 people found the following review helpful:
Life is good..., December 17, 2009
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
I ordered this one after visiting my daughter in Germany; she has this exact model, and I found it so convenient, and the coffee (espresso, cappuccino, cafe latte) so tasty, that I had to have one for myself. I have not been disappointed.
If I had to do it over, though, I think I would get the model without the cappuccino maker, since I feel just as happy warming my milk in the microwave. The beans I use--LavAzza Crema e Aroma--produce enough "crema" for me that I really don't need a lot of foam on top. (The little milk canister attachment has to be cleaned promptly after each use, so I find it a waste of time.)
Having read articles claiming that drinking coffee each day might delay or prevent the onset of Alzheimers, I felt this great little automatic espresso maker was cheap at any price.
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1 of 1 people found the following review helpful:
Would buy again, December 6, 2009
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
Ironically what started as a search for a good coffee bean grinder ended with getting this unit :D. We ordered this unit online, though not from amazon, and received the unit in good condition, It came with a VIP kit that includes some of the accessories to get you started, however espresso cups are not included. I gave the unit 5 stars as I feel the unit is well made and has an overall solid feel.
Pros:
* Nice big water tank, we don't like holding our water in plastic containers so not a big deal to us, but I have seen other machines like this have reviews that the water tank is too small and needs frequent refilling.
* Auto frothing feature is awesome, just put milk in attach the special nozzle add cold nonfat milk and you have the perfect cappuccino or latte milk base in a cup!
* Display is easy to read and for the most part the on screen menu is intuitive.
* Milk container is separate, I actually think this is a great feature, as you are not always constantly making coffee so you can take your milk by detaching it and placing it in the refrigerator. Believe it or not keeping the milk separate from the machine has proved to be most useful!
* The coffee bean hopper has a space reducer so that you can keep less beans in the hopper, so if you don't use up your beans too fast, keeps them fresher. It can be taken out for hardcore coffee making nirvana if you prefer, we tend to leave it in.
* Seems to be solid construction, has a good weight not just a casing with some cheap and light insides.
* Has a permanent servicing instructions booklet that stays with the machine in it's own slot, hard to explain but you'll see what I mean when you get it.
Cons:
* Lots of plastic, but looks like metal is used for the parts that matter
* Using regular sized coffee cups I have to take out the drip tray to allow enough space to use the auto frothing milk attachment, I guess technically the cups I'm using are not true cappuccino cups so that may just be me rambling.
* The main dial below the display seems flimsy, pretty much the only part that has that feel that way though.
* For some reason the grind level adjustment is placed on top, whereas everything else is done via the display, seemed like a strange inconsistency.
* You can't adjust steam/coffee amounts before a cycle, you have to brew a coffee and then adjust the amount of coffee you want while it's brewing, however after you have set your preferences, the machine remembers them.
* Just to make people aware this is not a one button cappuccino maker, you have to froth the milk then brew an espresso however it can be done in a single cup.
* Not supposed to use oily beans, but looks like most units have the same limitation.
* Does not support pre-ground coffee, despite what the description says.
The con list is really just things to keep in mind, I can just find faults in just about anything ;) as long as this unit doesn't break, we are going to be very happy with it, we have had our unit for about a month now.
Update 01/25/2010:
Machine still works fine, but we had trouble finding the cleaning supplies, after calling Krups support they recommended two alternate products that seem to actually be available "Jura Cleaning Tablets" for cleaning, and "Better Brew Coffeemaker Cleaner" for descaling. Those were the only two they were willing to say would be supported.
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Bad machine and worse service, July 22, 2010
This review is from: Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit (Kitchen)
The machine made decent coffee for about 2 years. After a certain period Krups espresso machines require mandatory service and will stop working. I sent my working machine to Krups which had technically nothing wrong with it to service center in Downers Grove, Illinois. I was charged $220 for the service but the machine arrived not working. After contacting Krups again I found out that that the service center is now out of business. I sent it again to a another service center in California where I was told my machine still needs cleaning and is actually broken and will cost $268 to fix it. Peter at the Krups customer support rudely brushed ne off and said that it's not their problem since the machine is not warranty. I expected a quality machine and service from Krups. I was wrong.
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This product
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$1,440.00 $549.00
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