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CHEAP tires...otheriwse, okay.... I think....
on September 19, 2011
(pictures accompanying this review under the "pictures" section)
My wife and I just received this a couple weeks ago. I'd love to write a complete review concerning the actual usage and function of the Instep Sierra, but unfortunately we haven't actually been able to use it because BOTH tires popped on the first day.
We inflated both tires, and after loading everything into the car to go riding the next day, we found out the next morning that both tires had fully deflated. Upon closer inspection, we discovered that both tubes had literally ripped at the seams.
To also be devil's advocate in my own review, let's just say I did over inflate them. First off, I've never seen a tube simply rip apart due to over inflation. Mind you, we didn't even USE these yet! No weight was put on them whatsoever, we simply inflated them, and place it in our car, so no excessive pressure was put on them. Even if that was the case.. really? They just fall apart?
Secondly, we got this on the recommendation of my wife's friend who has the exact same one. Her tires were literally rock hard, and she's never had any problems. Which leads me to believe we possibly just got a bad set? Still, 2 out of 2 tires is a little disconcerting.
Okay, so maybe we got a bad set of cheap, extremely poorly made tubes , but the real sucky part is that we were told we'd be sent a new set in 3 - 10 business days. It'll be 3 weeks before we even get to use our new trailer.
***** Update *****
So it's been about 3-4 weeks since we got this thing brand new and the tubes popped. Instep shipped 2 new tubes via USPS. Supposedly they got delivered. We never saw them. They told us to ask USPS where it is, and they said they delivered it. Regardless of who's fault it was, we didn't get it. We called Instep back, and asked for either 1. A different carrier (UPS or FEDEX) OR 2.Signature confirmation with ANY carrier. We were denied both. They said they'll ship out another in the same manner and method as the first.
This has to be the longest review I've written for a product I've never even used. I really would love to use it, but the speed at which Instep warranty service works at is unbearable. All said and done (assuming we actually receive the 2nd shipment), it will have been 1 and 1/2 months before we even get to take this thing out.
I've given up, and just spending 40 bucks on amazon to buy a REAL QUALITY set of innertubes and tires. Not this fake 5th world tire/tube .01mm thick crap they install from the factory. I guess the "glass is half full" POV would be, thank god they popped so prematurely, instead of while my kid was in it.