Most helpful critical review
58 of 69 people found the following review helpful
Unacceptable product support from Samsung
on June 19, 2010
Let me get to the point:
This product is not compatible with anything that would work with a SWA-4000 or SWA-4100.
The "TX CARD", which is a card shaped transmitter, is a completely different shape and size.
I contacted Samsung and was told the opposite before making this purchase. This item does not even appear on Samsung's website.
Their 4000 series of wireless adaptors has been completely discontinued, even though the theater systems that require it are commonly sold (including here, I just bought one from Amazon).
I understand that Samsung is constantly improving their products and therefore will often outdo their recent efforts. There's always going to be a new version coming out. That's basically why I like the brand. Their TV and Surround sound systems I just hooked up are simply perfect. I love them. However, the incompatibility does not seem to stem from technological reasons. The TX card housings and different... the electronics (as far as I can see) are similar. The pinouts appear to be the same. The card itself is a relatively simple device, too.
But mostly, they should be prepared for this question. The problem should be discussed on their website. They are selling a large amount of 'wireless ready' gear that they no longer support, so they should have been proactive on info.
And they should consider being more consistent with their TX Cards, because it's not a very complicated card and Sony seems to have no problems with this. I would have bought a Bravia TV and Receiver had I known Samsung's 'Wireless ready' claims were notional at best. And of course, in several months or a couple years, this unit will not work with Samsung's next lineup, the 6000 series or whatever it is named. Forcing you to replace more equipment, for no good reason.
I had to buy a 'rocketfish' universal wireless sound adaptor, which does not function nearly as seamlessly as this would have. I do somewhat fault Samsung for not being backwards compatible with a very similar device. Or at least selling an adaptor. But most of my frustration is that, when asked, their staff were giving me the wrong information.
As for quality, the device is attractive, well built, and has a strong wattage for the speakers. I heard a nearly identical Samsung unit at a family member's house and it sounds great. I am very sure it would be a great addition to your theater system if your system specifically calls for the SWA-5000. No matter what you hear from Samsung or a sales representative at a store, this unit will not work with the SWA-4000 compatibles.
This really spoiled an awesome event of hooking up a beautiful TV and hearing a fantastic HT 1250 5.1 system. Shucks.