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Recession Strategy, with emphasis on Marketing
Recession Strategy, with emphasis on Marketing: A list by Rupert M. Hart

Books on Customer Service
Books on Customer Service: A list by Jeff Lippincott "www.Jlippin.com"

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1. 
Product Details
Great Customer Service on the Telephone (Worksmart Series) by Kristin Anderson (Paperback - Nov 26, 1992)
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3.5 out of 5 stars   (4)
Excerpt - page 29: "... of U.S. Message Corp. the human connections out of the customer contact process. Used well, it can bind together customer service reps, tele- ..."
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2. 
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3. 
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The Big Book of Customer Service Training Games: Quick,Fun Activities for All Customer Facing Employees by Peggy Carlaw and Vasudha Kathleen Deming (Paperback - Oct 1, 2006)
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4.6 out of 5 stars   (26)
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4. 
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) by Robert Bacal (Paperback - Dec 29, 2004)
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3.5 out of 5 stars   (10)
Excerpt - page 3: "... There must be a billion words written about customer service. Advice abounds, from the banal and obvious ( ..."
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5. 
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Would You Do Business With You? - How to Get, Keep, & Wow Customers - Customer Service DVD Training Video ~ Jane Handly (DVD - Aug 17, 2005)
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5.0 out of 5 stars   (2)
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6. 
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson (Paperback - Sep 2, 2005)
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4.3 out of 5 stars   (12)
Excerpt - page 21: "... CHAPTER 1 Taking Baby Steps:The Basics ALWAYS REMEMBER,THE CUSTOMER IS THE REASONYO U HAVEA JOB. What is happening to customer service? ..."
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7. 
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Award Winning Customer Service: 101 Ways to Guarantee Great Performance by Renee Evenson (Paperback - Sep 12, 2007)
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5.0 out of 5 stars   (3)
Excerpt - page 3: "... behavior, you will lose business. The first step to exceptional customer service is awareness. ..."
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8. 
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Customer Service: Career Success Through Customer Loyalty (4th Edition) by Paul R. Timm (Paperback - Feb 9, 2007)
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9. 
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization by Robert Spector (Paperback - Mar 8, 2005)
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4.2 out of 5 stars   (4)
Excerpt - page 1: "... This is the essence of a great customer-service company. T H E N O R D S T ..."
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10. 
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The Big Book of Customer Service Training Games by Peggy Carlaw and Vasudha K. Deming (Kindle Edition - Sep 1, 1998) - Kindle Book
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4.6 out of 5 stars   (26)
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11. 
Product Details
Connecting for Results - How to Turn Contacts into Advocates - Motivational Sales and Customer Service Training DVD Video featuring Shawna Schuh ~ Shawna Schuh (DVD - Jan 2, 2009)
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5.0 out of 5 stars   (1)
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12. 
Product Details
Customer Service For Dummies by Karen Leland and Keith Bailey (Paperback - May 1, 2006)
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4.9 out of 5 stars   (11)
Excerpt - page 8: "... In this part of Customer Service For Dummies, 3rd Edition, we explore the basic ..."
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13. 
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Branded Customer Service: The New Competitive Edge by Janelle Barlow and Paul Stewart (Paperback - Sep 1, 2006)
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4.9 out of 5 stars   (12)
Excerpt - Front Cover: "... Stewart break new ground in bringing together the dynamics of customer service with the intricate ..."
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14. 
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180 Ways To Walk The Customer Service Talk by Eric Harvey (Paperback - Jun 15, 1999)
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4.5 out of 5 stars   (2)
Excerpt - page 1: "... usually lose. Unknown 1. Remember that "walk the talk" service starts with the first few ..."
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15. 
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What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services by Anthony Ulwick (Hardcover - Aug 16, 2005)
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4.6 out of 5 stars   (19)
Excerpt - page 21: "... their creative skills to devise breakthrough products and services. Needs Customers' needs are usually expressed as high-level descriptions of the overall ..."
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16. 
Product Details
12 - Delivering Exceptional Customer Service by Richard Mulvey ~ Richard Mulvey (DVD-R - Nov 2, 2009)
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