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1.
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Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series) by David M. Dozier, Larissa A. Grunig and James E. Grunig (Paperback - July 3, 1995)
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2.
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Customer Message Management: Increasing Marketing's Impact on Selling (American Marketing Association) by Tim Riesterer and Diane Emo (Hardcover - July 13, 2006)
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3.
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How to Use Nonverbal Communication to Increase Profits by Gaylyn Williams (Kindle Edition - Sept. 10, 2009) - Kindle eBook
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4.
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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) by Robert Bacal (Paperback - Nov. 10, 2010)
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5.
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The Customer Century : Lessons from World Class Companies in Integrated Communications (Routledge Corporate Communication Series) by Anders Grönstedt (Hardcover - Jan. 2000)
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4.6 out of 5 stars   (8)

6.
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(7L) The Seven Levels of Communication: Go From Relationships to Referrals by Michael J. Maher (Hardcover - Oct. 13, 2010)
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7.
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The World of Customer Service by Pattie Gibson-Odgers (Paperback - June 20, 2011)
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9.
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How to Get Your Customers Swearing by You Not at You by Nancy Friedman (Kindle Edition - June 3, 2010) - Kindle eBook
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Other Formats: Perfect Paperback

10.
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Customer Focused Selling Techniques: Pinpoint Sales Skill Development Training Series by Timothy F. Bednarz (Kindle Edition - June 22, 2011) - Kindle eBook
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11.
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All media all the time: giving customers a choice.: An article from: Customer Interaction Solutions by Chris Rechtsteiner (Digital - July 30, 2005) - HTML
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12.
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Customer satisfaction gives telecom edge over cable in converged marketplace.(MARKET INTELLIGENCE): An article from: XDSL News by Gale Reference Team (Digital - Oct. 11, 2007) - HTML
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