I called customer service when I saw it still said "shipping soon" and was told they had more orders than they were prepared for, so they are shipping out on first come first serve basis. They will not guarantee Black Ops 2 will get here by the release date!!!!When I ordered this, it guaranteed delivery by release date of Nov. 13. Now they spin this lie! They knew how many were ordered, how many they had, and what staff they needed to ship them. I will never trust Amazon again and will do my shopping elsewhere.
i bet all these users panicking about not getting the game tomorrow are the same little kids cussing at you on xbox, i been pre ordering games since 09 here and it always shipped the day before release and never had a problem
Mine has not shipped yet according to them. I also ordered Midway Arcade Origins , also release day tomorrow. In case of Black Ops II the date it says I should get it is still tomorrow. I emailed the customer service and told them why don't I still have the tracking number. They did not say why, but assured I should still receive the game tomorrow.
This is not the first time Amazon screwed up the release day delivery for a big game like this for me. This is a repeating occurrence and it stinks of unprofessionalism. If my game does not arrive tomorrow I cannot do pre-orders on Amazon again. This is sad. Amazon is the best place to shop, or was before. But now, no free credits. No good pre-order extras. Game aren't guaranteed to be here on release day. Just what happened at Amazon. Does anyone know if its some budget cuts?
If any of you have emailed Amazon about it what did they tell you? You can email to just ask them a question. Its not like you're filing a complain yet.
You're not the only one who's been ordering games on Amazon for years and obviously if we were little kids we'd not have access to the credit cards and the account itself. In the past we'd have "guaranteed release day delivery" and the tracking number would arrive day or two before and would be a guarantee that game was shipped.
I can say this based on their email to me saying I won't get it on release date: From Isah B.,Amazon.com "I've verified that the release date of this item is November 13, 2012 and that this item is temporarily out of stock from Amazon.com. I hope you'll understand that we do our best to ensure that all of our customer orders leave our fulfillment centers as quickly as possible. I'm so sorry about this delay -- we certainly didn't expect this would happen."
That is unfortunate. I can only suggest, if it is something you care about, to contact them over again and explain that any pre order especially for a big title like this is something gamers have to have day one for two reasons, one is because that is why they preordered it, and because you planned for it to be there, planned something at home with your friends to play the game, changed plans. Since amazon actually does not literally owe you anything, even if it is their fault that they miscalculated the demand for the game, you can ask nicely but directly if they can compensate you in any way with store credit. You're not in position to demand anything since you have no leverage except taking your business elsewhere, but if they even give you $5 or $10 store credit for their admitted failure to fulfill in time (unless you preordered it on few days before release you know) it pays off the chips and soda you may have bought to party when playing the game. Just saying you should ask nicely and underline you are the sufferer here.
Also, Angry Mom, if you are actually a mom buying this for your kids I suggest you don't let them play this very violent video game unless they are over 15 or so or you think they are mature enough to see people shit in the head and die or executed by grenades. Treyarch makes more violent Cl of Dury games than Infinity ward. Dont get me wrong you as parent have every moral and legal right to expose your kids to anything, even beat them in my opinion, if its for discipline (though Id not do that) Just make sure you know what you are giving them.
Remember that even if you do decide to drive and get the game at the store instead of waiting, you can still return unopened game copy to amazon if it arrives later and you are unable to cancel the order.
Thanks. Mine shows that it has shipped but UPS doesn't show that they've received it. I'm hoping it just didn't get scanned or something. I live in Virginia and I think it's shipping from Kentucky, so it's not far.
Did you end up getting what you ordered on time when it happened to you? Unfortunately, I'm stuck in class all day and will just have to wait until I get home to see if it showed up if the tracking is broken.