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Most Helpful Customer Reviews
24 of 24 people found the following review helpful:
2.0 out of 5 stars
Not enough soap,
By
Amazon Verified Purchase(What's this?)
This review is from: simplehuman Automatic Soap Pump Dispenser with Touch-Free IR Sensor, White (Kitchen)
I bought two different touch-free liquid soap dispensers from Amazon in September 2008, the Simplehuman and the Allton SD1020. I used the Simplehuman for a month and then used the Allton the following month (with regular Softsoap brand liquid hand soap I bought from Costco). It gets used about 10 times a day.
The Allton works better and it cost 25% less. The Simplehuman does not give enough soap, and it has to be primed before each use. There is a little button on the top which activates the pump and will prime the unit, but that is hardly touch-free. When using it normally (with the touch-free IR sensor), it gives about a pea size amount of soap. I find myself needing to use it 3 times to get enough soap. (It is set at the highest setting) The Allton has never needed re-priming (after the first time used), and always gives a perfect amount of soap.
22 of 22 people found the following review helpful:
5.0 out of 5 stars
Type of soap used is important!,
By
This review is from: simplehuman Automatic Soap Pump Dispenser with Touch-Free IR Sensor, White (Kitchen)
I purchased two of the simplehuman auto soap dispensers a couple of months ago and think they are great. I read the other reviews from people who didn't like them because they would only dispense a drop or two of soap at a time. The same problem occured with mine when I refilled the units with soap. I used a large bottle of Softsoap hand soap to refill both units several times without any soap dispensing problems. However, I decided to buy another bottle of Softsoap hand soap (aquarium series-clear) just to change the color of the soap. That is when I experienced the same problems that the other people complained about. Only a drop or two of soap would be dispensed, no matter what the dial was set on. I looked closely at both types of Softsoap hand soap and noticed that the newer bottle of soap was thicker in consistency... almost like a jell. I poured out the new soap and refilled the units with the original Softsoap hand soap and the units are once again working great! My conclusion is that the thicker, goopy, jell-like soap just doesn't work well in these units. I also noticed that the newer lot# of Softsoap has slightly less percentage of the antibacterial active ingredient, Triclosan (0.115% vs. 0.15%). Shame on Softsoap! To sum it up, I love the simplehuman soap dispensers. I just need to be careful with the type and consistency of the liquid soap I use in them.
11 of 11 people found the following review helpful:
1.0 out of 5 stars
7 months later, my unit died,
By
This review is from: simplehuman Automatic Soap Pump Dispenser with Touch-Free IR Sensor, White (Kitchen)
When I first bought this unit, I was in love with it, and told all my friends about it. Then I bought the second one, this one the battery couldn't stay in because the screw was not long enough to screw the cover back on. Well, no big deal I went and exchanged for another one. Then 7 months later, the first one I bought died. I put in brand new batteries. That did not solve the problem. I read the other reviews with instructions how to fix this problem. I am sorry, I don't have the patience nor the talent to go through those steps. A soap dispenser that costs $40 should never require users' repairs nor should it break down after 7 months of useage. If I have done this feedback when I first bought it, it would have been a solid 5 star, but not now. Simple Human ... are you reading these reviews?
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