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The manufacturer commented on the review below
21 of 23 people found the following review helpful
on April 11, 2011
This unit looks good at first, but within a few months of using ordinary liquid soap, the pull mechanism on the dispenser broke completely off and it can't be repaired. At nearly $50, this is so cheaply made. Had the same problem with another Simplehuman countertop soap dispenser. This brand is junk.
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The manufacturer commented on this review (What's this?)
We're so sorry to hear that you were having trouble with the dispenser. If you ever need assistance or have any questions about our products, please feel free to give us a call at 877-988-7770 (Mon-Fri 8am-5pm PST). We're always here to help!

Best,
simplehuman
14 of 15 people found the following review helpful
on July 26, 2010
My wife wouldn't let me mount my old white plastic dispenser in the new shower. This one looks very nice and she approved it. Easy to mount with the attached double-stick tape and included silicone glue.

They're easy to fill when mounted but hard to fill outside the shower. My old dispenser used to unclip and stand up by itself on the sink counter so I could fill it. These dispenser units are easy enough to unclip for outside cleaning and filling, but they will not stand up anywhere, and I have to balance them at an angle in an old coffee mug if I want to fill them outside the shower.

Also, you'll need to clean them regularly to avoid the water spots that the finish too-obviously reveals.

One minor disappointment was the loose feeling of the dispensers against the mounting plate. They shake and rattle a little bit when you touch them or dispense from them. I would have expected a high-end product to be better designed so that they snap in securely (which they do) and feel stationary (which they don't). However, I still highly recommend them and give them the highest rating.
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14 of 15 people found the following review helpful
on November 12, 2011
Purchased a dual dispenser about 2 years ago. Many of you might think I've gotten a good two years out of it, but what the heck? I bought it to last, so at this rate it has already cost me about $2.00 per month, plus now having to either drive 45 miles each way to replace it or waiting a week or more to get another if I purchase online. A dispenser handle broke off in my brother's hand today, right at the dispenser, the entire T-handle broke off. NOT stainless steel as advertised, it is chrome plated plastic! I had been happy with the performance right up until I saw how & where it broke and what it's made of. NOT what I thought I was purchasing. Shop carefully. I thought I was the first time.
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31 of 37 people found the following review helpful
on March 26, 2011
This product gets an absolute thumbs-down, as does the Simplehuman company.

After purchasing this, I discovered that two of the soaps I put in it (one a thin soap, the other quite thick) leaked slowly but continuously. The reservoir would empty out and leave a pile of dried soap on the counter under the pump.

I complained to the company, and they exchanged the pump units. The new pumps had exactly the same problem. After doing this routine twice, I decided that the problem wasn't a defective product, but a defective design.

At that point, I sent the unit back to the company for a refund. Two months later (!) I received an email stating that since I had purchased the product at Amazon rather than from them, they could only offer me a credit rather than a refund. Of course, I could have returned it to Amazon, if I hadn't had my time wasted exchanging pump units.

Way to "stand behind your products" Simplehuman! Lame.
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10 of 10 people found the following review helpful
on August 30, 2011
Bought these three months ago. Returned once within the 45 day policy. Replacements leak. They will not refund money because its past the 45 day return policy even though i returned them within 45 days. Out $169 and have holes in my walls. WASTE OF TIME. AVOID ALL soap pumps from this company
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9 of 9 people found the following review helpful
on April 16, 2011
I have had this for two years now and hand-wash all of my dishes. I like to keep my kitchen sink clear, so this was a perfect dish liquid dispenser for me. The glue alone has held the unit perfectly steadfast. It does not rust, stain or wear at all. It is easy to fill, to clean out, to wipe and polish. Two years later, after rigorous use (30-60 pumps a day), the lever finally gave. Wish it had been made of metal, but whatever it was made up held very well.

I am rarely this impressed. Very good product. If they would make a metal levered one for the kitchen, I'd say perfect product.
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9 of 9 people found the following review helpful
on August 11, 2010
This shower dispenser was everything I hoped it would be. Very easy to install; with clear instructions. Quality great. Easy to refill and dispenses the right amount. Just like advertised it only takes one hand to dispense the products. Makes the shower very spa like could not be happier with this purchase.
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8 of 8 people found the following review helpful
on August 17, 2011
I purchased 2 of these twin wall mount pumps for our shower, and we've now had them for a year. They look fantastic, are easy enough to refill, and the brackets were easy to attach and have held firmly in place without any slipping or loosening. However, we've had 3 negative issues.

First, the dispensers do not lock into the bracket, so it's possible to knock them out, which we've done twice - sending the dispenser crashing to the tub floor. One time we got lucky, but the other fall broke the clear plastic part, and we had to replace it. But, unless subject to an upwards knock, they're held in place very tightly, and don't wobble during normal use.

Secondly, out of the 4 dispensers, 2 of the levers have broken off, making them completely unusable. Oddly, they were not the ones used most often.

Finally, the stainless steel portion has rusted - quite pronounced on the front of 2 of the dispensers, and lightly around the edges on the others.

I've just sent a request to Simplehuman for replacements, and my overall satisfaction of this product will depend on their customer service.
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9 of 9 people found the following review helpful
on September 5, 2013
I read reviews where it fell off the wall or the handles broke. I've had it for about 6 months and its still holding strong and nothings broken. Looks great. Functions just as it says.
review image
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17 of 20 people found the following review helpful
on March 26, 2011
This product gets an absolute thumbs-down, as does the Simplehuman company.

After purchasing this, I discovered that two of the soaps I put in it (one a thin soap, the other quite thick) leaked slowly but continuously. The reservoir would empty out and leave a pile of dried soap on the counter under the pump.

I complained to the company, and they exchanged the pump units. The new pumps had exactly the same problem. After doing this routine twice, I decided that the problem wasn't a defective product, but a defective design.

At that point, I sent the unit back to the company for a refund. Two months later (!) I received an email stating that since I had purchased the product at Amazon rather than from them, they could only offer me a credit rather than a refund. Of course, I could have returned it to Amazon, if I hadn't had my time wasted exchanging pump units.

Way to "stand behind your products" Simplehuman! Lame.
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