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Welcome to Freshpair.com! Here at Freshpair, we pride ourselves in being one of the leading online retailers of women and men’s intimate apparel. Our goal is to make the shopping experience as easy as possible while providing our valued customers with the brands and quality they deserve.

We take pride in our offering and we continually focus on bringing the latest and most popular styles to our store. In addition, over the past year, Freshpair.com has developed sizing guides, information on wha...

Welcome to Freshpair.com! Here at Freshpair, we pride ourselves in being one of the leading online retailers of women and men’s intimate apparel. Our goal is to make the shopping experience as easy as possible while providing our valued customers with the brands and quality they deserve.

We take pride in our offering and we continually focus on bringing the latest and most popular styles to our store. In addition, over the past year, Freshpair.com has developed sizing guides, information on what to wear, a trends section and many more resources to provide you with insightful information to ensure you get the most out of your purchases. 

In August of 2004, Freshpair.com celebrated our second annual National Underwear Day. This special event was conceived to bring light to the absolute necessity and amazing benefits of the most commonly worn item in everyone’s wardrobe. National Underwear day is Freshpair.com’s premiere opportunity to introduce our brand, bring out our hottest styles and get involved directly with the community. Through this outreach we promote the ease and fun of shopping online as well as introducing the wide variety of products we offer that appeal to mean and women of all ages, shapes and size. 

Freshpair.com was designed with our customer’s as our first priority. By creating a site that allows you to search by brand name, category, style and size we have created a state-of-the-art shopping experience that removes the stress and challenges of the department store experience. Our site is safe and secure, meeting the highest standards for online transactions. We also understand that shopping online isn’t all there is to it. Our customers want to know that there is a live person available to answer any questions and to be available to help with there shopping needs and we provide just that. We train our experienced Customer Care Specialists to answer your questions precisely and with the interpersonal skills you would expect in even the most discerning intimates store. You can reach our Customer Care Specialists via our toll free number or our Live Internet Chat feature. 

In addition to our amazing staff of Customer Care Specialists, Freshpair.com also boasts an amazing Purchasing Team that carefully handpicks the wide variety of brands and styles we offer with a focus on our diverse customer base and their wide variety of needs and tastes. Quality is always the first key component to any product we select and our purchasing team will continue to bring you the most desired labels as well as the most popular and highly sought after items in each brand.

Freshpair.com’s retail team is a world-class ensemble of experts in their field. From merchandising, fitting, point of purchase, technology, advertising, and marketing, we will continually strive to provide the most innovative technologies combined with the highest levels of customer service. Our marketing and technology has resulted in a number of Internet design accommodations as well as a dramatic growth in business since our inception in 2000.

As our product line continues to grow and we continue to ensure that our web site grows with the ever-moving advances in technology, our first commitment is always to you. We invite you to explore our site, enjoy shopping and take advantage of the many style and fitting sections. Freshpair.com wants you to look and feel great starting with the first thing you put on each morning – everyone loves a fresh pair!

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Customer Service Phone: 347-472-1242
30 days90 days12 monthsLifetime
Positive 91% 94% 96% 93%
Neutral 6% 3% 1% 3%
Negative 3% 3% 3% 4%
Count342301,66028,245

Returns

At Freshpair, if you're not happy, we're not happy, so if you don't love what you've ordered, we'll gladly take it back as long as it complies with these simple guidelines.

No Hassle Return Policy

  • Items must be unwashed and unworn.
  • In the original brand packaging.
  • Returned within 60 days of delivery. Returns received after 60 days will be refunded with store credit.
  • Hosiery and shapewear with hosiery attached cannot be returned once they have been opened.
  • Heat sealed plastic packages of underwear and socks cannot be returned once package has been opened.
  • Bras may be returned as long as all tags are kept intact and they are free of any signs of wear and tear. Try on only as you would in a fitting room.
  • Clearance and discontinued items cannot be returned.
  • Gifts with purchase are yours to keep and cannot be returned.

Note that every return is subject to thorough inspection, as product quality is super important to us.

Freshpair really cares about your safety, so we abide by all Health Code regulations that pertain to the underwear industry and even some of our own. This means returns that don't pass our quality control inspection will incur a 25% processing fee and be refunded with store credit.

How long does it take?

We don't like to keep you waiting, so we process your return as fast as we can and follow up with a friendly confirmation email. The whole process takes approximately 7-10 business days. If you opted for a refund over an exchange, we will credit the original payment method.

Shipping Fees

In order to provide the free shipping you know and love, we leave return shipping costs up to you, but nowadays it's cheap and easy. Additional customs fees may apply for international exchange orders.

How to Return or Exchange Your Purchase

Fill out the Return/Exchange Form included with your order, found on the back of the invoice.  If you no longer have the original invoice, download a PDF version from Freshpair.com

If you are exchanging items, make sure you enter the items you wish to exchange for (the ones you want us to send you) in the correct section.

Make the items look like new.  This means putting them back into the original brand packaging in which they were received, not the box or bag the items were shipped in.

Return in sturdy, durable packaging, like padded envelopes or boxes similar to how the items were sent, as we are not responsible for any damage products incur in transit back to us.

To ensure the package arrives safely back to us and that you are credited, please use a pre-paid, insured and trackable method of delivery, such as UPS, FedEx or certified mail, and save all receipts and documents that may be used to track the delivery.  Save a few bucks by opting for ground delivery instead of overnight, as both are equally effective and trackable.

Address package to be shipped to:

Freshpair.com                                                                                                                      Attn: Returns Dept                                                                                                               10300 Sanden Dr.                                                                                                                 Suite 100                                                                                                                            Dallas, TX 75238

To initiate a return, visit Amazon's Online Return Center to request a return authorization from the seller.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Freshpair Shipping Rates

 


Listed below are shipping details for Freshpair, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Alaska and Hawaii
US Protectorates
APO/FPO
Canada
Europe
Asia
Outside US, Eur., CA, Asia
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $9.99 $4.95
$10.00 to Up $0.00
Continental US PO Box · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $9.99 $4.95
$10.00 to Up $0.00
Alaska and Hawaii Street · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to $9.99 $4.95
$10.00 to Up $0.00
Alaska and Hawaii PO Box · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to $9.99 $4.95
$10.00 to Up $0.00
US Protectorates Street · Standard · (4 - 8 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $7.95
APO/FPO Street · Standard · (18 - 32 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $7.95
APO/FPO PO Box · Standard · (18 - 32 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $7.95
Canada · Expedited · (2 - 4 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $21.95
Europe · Standard · (10 - 20 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $14.95
Europe · Expedited · (2 - 4 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $39.95
Asia · Standard · (10 - 16 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $14.95
Asia · Expedited · (2 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $39.95
Outside US, Eur., CA, Asia · Standard · (10 - 20 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $14.95
Outside US, Eur., CA, Asia · Expedited · (2 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $39.95

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Shipping Information
Orders of in-stock items are shipped within 24-48 hours excluding weekends and holidays. Due to our extensive selection of styles, sizes, and colors, some items may periodically be backordered. We will contact you within 72 hours if any portion of your order is backordered. Once your order is shipped, we will send you an email confirmation including a tracking number. Below is information about shipping methods and transit times.

Best Method Shipping - FREE Everyday
We will ship your order via the US Postal Service or United States Parcel Service (UPS) at our discretion. PO boxes, APO and FPO addresses are sent via the US Postal Service. Standard delivery times are 3-7 business days. Shipping is FREE for orders over $30 shipped to U.S. addresses in the 50 states only, including Alaska and Hawaii. Deliveries to Alaska, Hawaii, P.O. and APO/FPO boxes may take longer.

Customs Fees (International orders)
Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. Freshpair is unable to predict or control customs charges as they are levied by the destination country. 

Privacy and Security

Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Policy. In addition, we want you to be aware that Amazon.com will provide Freshpair with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Freshpair's Privacy Policy.

Privacy Policy

Freshpair values the privacy of your personal data.

For more information see Amazon.com's Privacy Policy.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Freshpair through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Freshpair may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Freshpair through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Women's Bra Sizing

Bra Sizing

STEP 1. Band Size

Measure around the rib cage, directly under the bust. Make sure it is a snug fit. Take this measurement and add 5 to get your band size. If you get a number over 33, add 3 to get your band size. We recommend measuring with your index finger under the tape to allow a little wiggle room for natural movement.

STEP 2. Cup Size

Measure around the fullest part of the bust. Make sure it is a loose fit. Remember your band size? Subtract it from this new number. Take the difference and match it to the chart below for your accurate cup size.

Extra Fit Tips

  1. Cup: The cup should completely contain the breast unless it is a demi or push-up bra. If there are wrinkles or gaps, try a smaller cup. If there is any spill-over of the breasts, try a larger cup.
  2. Underwire: The underwire must completely surround the curvature of the breasts as it lies flat on the body. If there is extra space, try a small cup size, or a bra with a shallower cup.
  3. Centerfront: The centerfront should always lie flat against the breastbone. If there is a gap, try a larger cup size or a different style.
  4. Straps: The straps should provide comfortable support that does not dig into or pinch the skin. Padded comfort straps may be a better choice for comfort for full-figure women.
  5. Band: The band should lie flat on the back and not ride up. If it does not stay straight across your back, the band size is too large, so try a smaller cup size, and underwire bra, or go down a band size and up a cup size.
  6. Sides: Bra cups must completely hold the breasts. If not, consider a full-figure bra with wider sides.
  7. Overall: The bra should feel snug all-over and most importantly, comfortable.
  8. Under Clothing: Always try your bra on under clothing to determine if it provides the type of support and required fashion needs.

If you need further assistance with sizing please call Freshpair Customer Care at 866-373-7472.

Women's Panty Sizing

Panty Sizing

STEP 1: Waist Size

Measure around the natural indentation of your waist. Make sure it is a snug fit. Do not cinch. If you do not find this curve, gently bend to one side to find a natural crease that indicates where to measure.

STEP 2: Hip Size

Measure around the fullest part of the hips. Make sure the tape measure is straight across the front and back of your body, as well as parallel to the ground. Make sure it is a snug fit. Do not cinch.

Extra Fit Tips

  1. Waist: The waist should stay in place when sitting down.
  2. Legs: There should be no binding or pinching at the leg opening. If so, try a panty with a longer leg length.
  3. Torso: The torso should fit smoothly on the body without bunching, bulging or wrinkling. If so, try a smaller size or a panty with shorter leg length.
  4. Crotch: The crotch should fit smoothly against the body. There should be no pinching or bunching.
  5. Under Clothing: Always try your panty on under clothing to determine if it provides the type of support and required fashion needs.

If you need further assistance with sizing please call Freshpair Customer Care at 866-373-7472.

Women's Shapewear Sizing

Shapewear Sizing

STEP 1: Waist Size

Measure around the natural indentation of your waist. Make sure it is a snug fit. Do not cinch. If you do not find this curve, gently bend to one side to find a natural crease that indicates where to measure.

STEP 2: Hip Size

Measure around the fullest part of the hips. Make sure the tape measure is straight across the front and back of your body, as well as parallel to the ground. Make sure it is a snug fit. Do not cinch. Use the size determined by our shapewear size chart below.

Extra Fit Tips

  1. Control: Determine your control needs which can range from "light" to "extra firm". Also focus on your target areas (tummy, thighs) and what you hope to achieve with shapewear.
  2. Occasion: Determine the occasion of your shapewear needs as styles/fit and comfort will vary. Often there is a difference in construction and material used between formal/bridal shapewear and everyday shapewear.
  3. Under Clothing: Always try on your shapewear under clothing to determine if it provides the type of support and required fashion needs.

If you need further assistance with sizing please call Freshpair Customer Care at 866-373-7472.

Hoisery/Spanx Sizing Information

If you need further assistance with sizing please call Freshpair Customer Care at 866-373-7472.

Men's Underwear

Underwear Sizing

The waist size of your trousers or jeans often corresponds to the waist size of your underwear-not pouch or cup size. For athletic wear such as jockstraps, the size is also determined by your waist size. Please refer to the sizing chart below to help determine your size. If your waist size falls on the borderline between two sizes, choose the smaller or larger size depending on how snug or relaxed you prefer the fit of your underwear.

Men's Underwear Sizes

Size
S

M

L

XL

XXL

3XL

4XL

5XL

Waist
28"-
30"
32"-
34"
36"-
38"
40"-
42"
44"-
46"
48"-
50"
52"-
54"
56"-
58"

If you need further assistance with sizing please call Freshpair Customer Care at 866-373-7472.

Men's T-Shirts

T-Shirt Sizing

Chest

With arms at your sides, measure around your upper body under your armpits and over the fullest part of your chest and shoulder blades, keeping the measuring tape parallel to the floor.

Sleeves

With your arm bent at 90 degrees, place your hand on your hip. Start at the center of the back of your neck and measure across your shoulders down to the elbow, then the wrist. This is your sleeve measurement.

Tee Types

Fitted

Body conscious tee that is form-fitting through the shoulders, chest and sides.

Regular

Less fitted through the shoulders, chest and sides than a fitted tee.

Relaxed

Loose through the shoulders, chest and sides.

Oversized

Very loose through the shoulders, chest, and sides. Often preferred for athletic activity.

Men's Shirt Sizes


Regular Size

S

M

L

XL

XXL

Chest

34"-36"

37"-40"

41"-44"

45"-48"

49"-52

Sleeve

33"

34"

35"

36"

37"

If you need further assistance with sizing please call Freshpair Customer Care at 866-373-7472.

Men's/Women's Socks


Women's Shoe Size Men's Shoe Size Sock Size

Small (MS)


4-7


3-5.5


8-9.5


Medium (MD)


6-10


5-9.5


9-11


Large (LG)


10-13


9-12


11-13


Extra Large (XL)


13-15


12-15


13-15

If you need further assistance with sizing please call Freshpair Customer Care at 866-373-7472.


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