Most helpful critical review
20 of 22 people found the following review helpful
Don't Waste Your Time or Money
on December 19, 2013
I bought this heater to replace one for an old cold cockatiel. The panel arrived in retail packaging which was torn. It barely heats at all. My poor bird is huddled next to where the heater sits outside his cage. I can tell where the warmest spot is by where the bird sits on his ladder....poor shivering bird!!!
I contacted the seller to return the item and have not had any satisfaction.
"TO RECEIVE A REFUND FOR THE PRODUCT PLEASE READ THIS INFORMATION: All returns are subject to inspection. All returned merchandise must be in it's original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and accessories. It must be returned in resale condition. Please do not tape or write anything on the item or packaging. Toby's Tool Shed reserves the right to refuse any such returns and reserves the right to charge a restocking fee, if these return guidelines are not followed.
A credit will be issued upon receipt and inspection for the product cost less original shipping. The product must be returned to us in 7 days in order to receive a refund.
Toby's Tool Shed Customer Service Team"
If it was in resalable condition then I wouldn't be returning it..... The last email received from them indicated that they wouldn't pay for shipping if I didn't return it in the crappy torn box they sent it to me in. Fine... I was going to do a better job but guess not:(
To date my most negative Amazon experience.