Most helpful critical review
7 of 7 people found the following review helpful
on November 30, 2012
This washing machine is poorly designed. When it spins, the metal basket grinds its rubber ring to powder. Eventually, the rubber ring breaks, and needs to be replaced! When this happens, the clothes catch on the rubber, and are destroyed. We have lost thousands of dollars ini clothes - pant suits, linens, sweaters, etc. (This happened on two of these washers!)
Whirlpool offers horrible customer service. When we brought the issue up, they directed us back to the dealer. they offered no compensation, and seemed to not care at all about their reputation. THIS IS THE WORST WASHER I HAVE EVER OWNED! This is the second machine (the dealer replaced one within 30 days of purchase). It still has the same problem. Ultimately, this machine totally breaks down. It didn't last two years.
Now we are out of the manufacturer's one-year warranty, now is our cost to buy another one. It's our bad luck to ever purchased this lemon. We will never buy another Whirlpool for sure.