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7 of 7 people found the following review helpful
on November 30, 2012
This washing machine is poorly designed. When it spins, the metal basket grinds its rubber ring to powder. Eventually, the rubber ring breaks, and needs to be replaced! When this happens, the clothes catch on the rubber, and are destroyed. We have lost thousands of dollars ini clothes - pant suits, linens, sweaters, etc. (This happened on two of these washers!)

Whirlpool offers horrible customer service. When we brought the issue up, they directed us back to the dealer. they offered no compensation, and seemed to not care at all about their reputation. THIS IS THE WORST WASHER I HAVE EVER OWNED! This is the second machine (the dealer replaced one within 30 days of purchase). It still has the same problem. Ultimately, this machine totally breaks down. It didn't last two years.

Now we are out of the manufacturer's one-year warranty, now is our cost to buy another one. It's our bad luck to ever purchased this lemon. We will never buy another Whirlpool for sure.
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7 of 7 people found the following review helpful
on December 30, 2011
So, it's out of warranty about 6 months, has an indecipherable error code that the repair guy can't figure out. Whirlpool tech support tells him it's a $200 control board. We replace the control board, and nothing's changed. I now have to decide whether to dump an unknown amount of money into this thing, or just buy a new washer.

Does this sound like a situation you want to be involved in? If you answered no, then you might want to consider buying another washer!
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5 of 5 people found the following review helpful
on February 6, 2013
My machine is less than 2 years old and the drain pump fries out the computer. I had a service tech look at it and says it is a "piece of crap machine and should have a recall on it". I called whirlpool and they have not issued a recall. I'd like to think the replacement is better but I'm not going to risk it.
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12 of 15 people found the following review helpful
on June 30, 2011
We had the washer for year and a half. First, 4 months after the purchase we had to call the service department to replace the dispenser unit. That was for free and you kinda say "well, whatever". A week ago the error F 71 appeared and the machine stopped working. I was able to run it for couple more cycles, and than it died. The cost of repair of the Electronic control board was estimated as $700. Needless to say, it's as much as buying the new machine. Called Whirlpool customer service, but they won't stand behind their product if you did not buy an extended warranty. We used to use other brands and good washer machine can last decades with good maintenance. Decades! not 19 month! Beware of the Whirlpool service and their products.
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3 of 3 people found the following review helpful
on April 21, 2013
1. Warning! Warning: Don't ever buy this washer!

My husband & I wanted to buy a reasonable, (not cheap)"reliable" washer AND WE TOOK OUR TIME TO RESEARCH THIS! We went to the "consumer reports magazine", to find out what was the best "buy" for the amount we wanted to spend!

we ordered on the internet from "best buy" it was shipped to our home, and was installed by the "geek" squad"

"Consumer reports" reported this was the best to buy, affordable, wastes less water, uses less detergent. (good for the environment). We bought it in February/March of 2011, with a warranty. cost $600 dollars. Well the "brain box" went out last year Nov/2012. Good thing we still had the warranty till Feb/2013

Now; just last Wednesday, the "brain box" went out again just 6 or 7 months after we had the brain box replaced.

We also never got an e-mail reminder to renew our warranty: and then a call to "Best buy", in order to renew our warranty, we would have to pay another $300 dollars plus the cost of repair, labor, and parts.

Warning Don't buy this machine, It works well when it works, but, I call it a "disposable" product, because when it breaks, it will cost the same amount of money to buy a whole new one.

It's worthless, I don't even want to give it a star!
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3 of 3 people found the following review helpful
on December 4, 2012
This washer only lasted just past the warranty. Same problem as all the above comments. Had to pay a guy 140 just to come out tell me that I'm screwed.
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2 of 2 people found the following review helpful
on November 30, 2013
I am writing as a former life long fan of Whirlpool. This is yet another tragic symptom of the off shoring of American know how in it's last stages. Money over long term success would be my guess as to what the top management was thinking when it reduced the warranty down to one year on it's transmission parts. I could regal you with stories stories of my mother's last whirlpool. It lasted 20 years. During that time we if there was a problem, there was always the 800 number where you had qualified technicians to walk you through the repair. I bought this model with that history in mind. Imagine my surprise when- after less than three years - the main bearing on this model started to compete with my television for volume and I checked the warranty and discovered a one year warranty. That got topped by the cost of the new part: 180.00 not counting shipping. And that 800 number? I couldn't get through. I did get an email though pointing out that they could not help me, pointing out that the warranty period had expired.
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2 of 2 people found the following review helpful
on November 2, 2013
I bought this washer in Nov. 2010, after much research and a consumer reports recommendation. Fortunately, b/c of the consumer reports reviews which stated an occasional 'brain box' issue, I also purchased the extended warranty through Lowe's. At first I was very happy with the machine. I felt the clothes were getting much cleaner than in other front loaders. About a year after the purchase however, I began noticing small holes on the bottom of all cotton t-shirts. I blamed my seatbelt. Another 6 months passed and my clothes began to have large tears in them. In a few cases, the entire bottom section of a shirt sleeve would be torn off. I also noticed small granules of rubber along the bottom of the glass door after wash cycles. I called lowes and they sent out a repairman who replaced the rubber gasket. This solved the problem at first, but now, exactly 1 year later, it is happening again. This time I can see a tear in the gasket. Another repair is scheduled, but my warranty expires next year and I'm sure it will happen again. Also, it has ruined 100's of dollars in clothes. I plan to contact whirlpool, but based on other message boards they aren't very helpful. It is a defective product and should be recalled.
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1 of 1 people found the following review helpful
on August 31, 2013
I guess there are known issues with Whirlpool washers not rinsing all the detergent out.
Mine has an alarm that prevents me from opening it. I have to run the rinse cycle a few times to clear it. You can by Whirlpool Brand AFFRESH tablets to help clean the machine.
Apparently WPool is making huge bucks (millions) selling Affresh tablets to the poor suckers who buy their machines. Me too.

UPDATE: There is a filter behind the front access panel (which is somewhat tough to remove). Why they make this hard to get to? Who knows. It was clogged. Cleaned out (by repair man). Washer works again.
Bad design.

UPDATE 2: Less than 2 years and the control board appears to have failed (cf other reviews). This is a piece of crap machine.
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1 of 1 people found the following review helpful
on May 23, 2013
I purchased this product at Sears. It works well for 1 year and after that it start to stop mid cycle and could not complete the wash. For $400 is cheap but not cheap if it only works for 1 year, technician said it cost just as much to buy a new one. I used to think Whirlpool was a reliable brand, I guess not.
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