Top critical review
9 people found this helpful
on August 7, 2007
I like the general design and features of the Ice2O, but after owning one for a little more than a year I would not recommend it to anyone.
The ice dispenser flap started opening and closing in the middle of the night. It woke the whole family up and then we saw that the lights on the front were flashing and none of the buttons would do anything. Now, I understand that stuff happens and things can fail under normal use - but we had taken very good care of this appliance and this was clearly a design flaw. I searched online and found that many, many people were having the exact same trouble. When I contacted Maytag and explained the situation they responded (several days later) with an email stating "Based on the information given, it appears your appliance requires service" (Really?), and then "We regret that due to the age of the product, we will be unable to assist with the cost of the repair." The AGE? It's barely over a year old! It was built with defective parts! I was also upset that they responded by email. On their online form they make a point to ask how you would like to be responded to - email or telephone. I asked for a phone call.
When I emailed back regarding my disappointment they replied back (again, several days later) with "You are a valued Maytag customer and we appreciate your support of the Maytag brand. Thank you for allowing us the opportunity to assist you today." Of course the response was by email - after I had again specifically requested a phone call in my response. WTF?
In addition to the Ice2O I also own their top of the line washer and dryer and have purchased several Maytag appliances for rental properties. Not anymore.
Before buying, do a quick search online and you'll find that it's quite common for this same thing to happen. It will happen to you too. Don't purchase this refrigerator, or any Maytag appliance for that matter.