Top critical review
65 of 68 people found this helpful
on April 6, 2013
After two trips, the handle separated from the shaft on one side. It was attached by a single small Philips screw, and with the hand piece out of place, the steel rod that makes the retractable handle work apparently fell out of the shaft on the flight. We had to take the handle mechanism completely apart to figure this out.
Given how little the bag's been used, this is obviously an inadequate way to attach the handle. I've emailed Sampsonite to see if I can get the replacement parts. Be advised that the warranty requires you to take the bag, or ship it, to a service center, where they'll charge you $10 - $26 for deciding whether or not to honor the warrantee - a typically useless arrangement, unfortunately. Before the handle broke, the bag worked very well - having 4 wheels on the bottom is a nice feature, but keep a close eye on the screws if you decide to buy this bag! They render the whole handle mechanism pretty fragile.
Update: In response to my email request for parts to fix this ourselves, we were told that we would hear from someone within seven days (we never did); then, in response to my repeated calls, that we could mail the entire suitcase Massachusetts, at our expense; that replacement parts could be sent; and finally, that no replacement parts are made for this bag. My husband made a new rod out of a coat hanger, which has kept this nearly new suitcase out of the landfill so far, but we are reluctant to take it on another long trip for fear of the repair not holding up. Would give the bag no stars if possible.