Top critical review
41 of 41 people found this helpful
Not what Desley use to be!
on May 22, 2013
I have been using Delsey products and overall their quality is top notch.
Not the same lately. My handle broke on the first trip. OK, so what, I will get a warrantee repair. Ha, ha, ha!
I could not get anywhere until I got Amazon involved... and then, for 3 months, we got no where....
I even simply asked if they can send me the handle and I will gladly replace it my self. So after we went thru the mambo of sending serial numbers and pictures and promises, they told me... well, maybe you should read actual letter unedited letter from Desley Customer Service:
I do apologize for any inconvenience, but unfortunately, DELSEY does not have parts available at this time. You will need to deliver your luggage to one of our authorized repair centers for repair. Upon receiving your luggage, the repair center would assess the damages. If your luggage is deemed to be defective, according to DELSEY's warranty guidelines, the repair will be performed at no cost to you or if the authorized repair center is unable to repair the defect, the repair center will contact DELSEY to arrange for a replacement.
I have attached a list of all Delsey authorized repair centers throughout the US.
Please let us know if you need further assistance
Well I wrote back to Terri, and have not gotten a response... The places to ship my luggage are half way across the country... and the cost and inconvenience to me would be about the cost of their luggage... So I decided to keep it to store old toys in my garage... I can buy cheaper and better storage, but I want to see the Desley Luggage to remind me not to buy another Desley product again. Samsonite is just as good, if not better, about the same price AND their customer care is superior to Desley...
It's your money!
By the way, this was my response to Terri:
I am not sure if you are aware the burden that you are placing your loyal customer. Delsey does have a warranty but a customer must go thru loops and great expense to get satisfaction. I believe it is not fair.
Your luggage broke within 3 months of purchase (Purchased on March 16, 2013) and ONE trip (May 11). I am a fan and I've used & recommended your products to friends. That is because your luggage appear to be of high quality, they are light, & they look good. However, at an average cost of $150.00 there are many good luggage choices out here and most of companies have an authorized repairman within NYC and better terms. You don't have anyone within reasonable distance. Your luggage is not usable for me without the handle. Your suggestion does not worth my cost of your terms.
I am sure you want to rethink your response. I suggest you speak to one of your supervisors on how to properly handle this warranted repair. Ship the part, its that simple!
On my end, I will let amazon know your handling of my case and my reviews will gladly quote your email. I think consumer will like to know of how Delsey is performing and how Delsey is handling repairs.
Thanking you in advance for your proper attention to this matter.