Top critical review
56 of 65 people found this helpful
on June 11, 2012
Had the modem 10 days when the battery refused to charge or hold a charge. Called Verizon, had to take it into a store to be evaluated. They could not replace or repair the modem because I purchased it through Amazon. Contacted Amazon wireless and the first girl said (after 17 Minutes)she would send a replacement and confirmation email. The email stated she re-ordered the optional antenna instead of the modem. The email stated that the battery problem would be fixed with the new antenna.
I called back and got another girl who understood that the antenna did not have a battery and it was the modem that needed to be replaced.
They have one on the way.
Love the modem and the speed, the portability and the ease of use. I just hope that the battery will last a little longer this time.