Customer Reviews

61
3.2 out of 5 stars
Sprint Airave
Price:$124.99 + $5.97shipping
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46 of 48 people found the following review helpful
on February 15, 2010
This product works as billed. Had one in service for about a year. Incredible signal in the defined area in a building where tower coverage was / is a problem. Could not be happier with the product and an added benefit is that the minutes that you use when talking via the Airave do not accumulate as min. used on your cell plan.

When you make or receive a call that comes via the Airave and you move out of range, if you are in range of a traditional tower you move to the external tower flawlessly. One thing to note is that if you are out of range and are on a call and come into range of the Airave you will not move to the device. Not a big deal but you should know this.
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56 of 60 people found the following review helpful
First the caveat: Order this product ONLY if you need better phone coverage at home and have DSL internet from your cable or phone company. This box will only work to amp up your phone coverage by using your internet connection.

My story: After 3 weeks of waiting for Sprint to ship me a "free" Airave, I gave up and ordered one through Amazon. As it worked out, this was a good move since I was able to get it fast (thanks Mr. Reseller!) and contact Sprint Tech Support.

This is the important part: the Airave box was about a year old and the Sprint Tech Support number on the label was incorrect. If you are a Sprint customer, just call *2 on your mobile phone and get to tech support on a free call. You may want to plug your phone into the power cord as it took the tech about 20 minutes to provision the Airave box.

Another tip: Call Sprint first, tell them that you are only getting "1 Bar" coverage in your home and that you were told by a tech person that Sprint offers the Airave for free. This is true as it is what I was told. The catch is that you may not get the box. The good news is if you wait two weeks, buy the Airave, then call SPrint, they will have a record of your call and set it up over the phone - without charge!
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14 of 14 people found the following review helpful
I've been a Sprint subscriber for just about a decade. When at home, I've never had truly excellent connectivity. When I started exploring the possibility of getting rid of my landline service, I learned that Sprint offered a solution: the inherently unpronounceable Airave (Air-rave, air-ave, ai-rave?).

Installation was a snap. Connect it to your router, plug it in and walk away for a while. Sprint suggests two hours. If at least three lights are solid green, you're good to go.

More likely than not, however one light (Mobile) will be blinking amber, indicating no service. A call to Sprint and, if your rep is competent, the activation process will start again. Sprint warns to allow up to two hours. In a half-hour, I was ready to go.

What a total delight: a maximum strength signal on the phone's meter, all through the house.

Now I can seriously think about doing away with my landline.

The Airave has a built-in GPS and should work with most E911 services. But remember that if the power goes out, your Airave goes down as well taking the E911 along with it. Your cell phone may have it built-in. Just something to be aware.

Your mileage may vary. Others have reported problems with the GPS. Sprint includes an external GPS antenna, which I did not need.

Overall, a great device that provides solid connectivity for you cell phone inside your home.

Jerry
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9 of 9 people found the following review helpful
on May 20, 2011
I was having dropped calls all the time in my house. If I turned the wrong way in my recliner, the call would drop. I called Sprint several times who agreed to send me one free of charge due to the problems I was having. The item arrived, and the setup was pretty straightforward. Make sure you use the external GPS antenna, as lots have trouble with getting the GPS obtained. Without a GPS signal, the device will not work, because the GPS is used for 9-11 mapping. It says in the instructions that it will take up to 2 hours to initialize. I kept getting error lights, and contacted customer support after midnight (I was impressed they have support for this specific device that late). They sent the airave device updates via broadband, and I let it reinitialize. Took about 35 minutes, but now I get full 5 bars in the surrounding rooms, and 3-4 bars through the rest of the house. Works perfect, just as described. Was a pain going through tech support, but well worth it for great indoor signal. The new models support up to 6 calls at once. Very satisfied.
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8 of 8 people found the following review helpful
on August 2, 2011
My wife and I both have Sprint Evos and really like the phones, however in our home we would get two bars of reception in most of the house but in some areas the call would drop entirely. The "Sprint Airave" installed in five minutes and we now get 5 bars in the house, on the deck out back and on the front porch. It works great and I have recommended it to others.
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16 of 19 people found the following review helpful
on May 19, 2011
I get a full signal where I had none before, and now I can talk indoors when I used to have to go outside to stay connected on my cell. It works beautifully with no noticeable change to bandwidth on my home network. Setup was relatively easy, and if you have no open LAN ports on your router, you can pass a connection through the Airave 2 (it has 1 WAN and 2 LAN ports). As a previous reviewer wrote, if you contact sprint customer support and complain, they may send you one free of charge. Note: they will quote you a price nearly 3 times what amazon charges, before waiving the fee. The device remains their property, and you'd have to send it back if you end your contract. There is also a $5 monthly charge for using this device which they also may waive. It wound up costing me nothing, going through sprint.
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23 of 29 people found the following review helpful
on September 3, 2010
I have the Airave V2, not the Airave V1 which this is.

I tried a cell phone repeater, and failed. After that, I talked to sprint and ordered my Airave V2. I can't say enough good things about this device. I now get full, 3g service in my entire house. The setup was very easy, although slow. The device took nearly 2Hours to configure the Mobile portion of its setup process. I didn't have to be present for any of that, but it was ruff waiting for it to finish. Once it finished, I've been nothing but smiles.

Also, you can configure the device to run as a DMZ host on your router, and have it sit behind your router, not in front of it. The device seems to work perfectly in this configuration. The Airave V2 says you need 5k up and down to work right, sprint says its somewhere closer to 40k up and down. I strongly recommend you believe sprint. I have well over 40k a second, and the voice quality is perfect.

Great great product.
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14 of 17 people found the following review helpful
on July 2, 2011
I ordered my Airave unit from an Amazon reseller in late May. The unit arrived in about 4-5 days. It requires a nearby broadband Internet connection, an AC power connection, plus it requires a good GPS signal. The manufacture date on my unit was 02/2010. The instructions tell you not to call Sprint until you get both a blue WAN and a blue GPS LED to light up. I never could get the GPS LED to turn from red to blue. Even attaching the antenna extension cable and placing it out on my back deck, failed to solve the GPS problem. Although Samsung manufacturers the unit, Sprint is the one that supports it. You will need to call Sprint to have the unit provisioned anyway, so don't waste your time trying to get the GPS to work. As it turned out the firmware on my unit was way out of date. You can reach Sprint Customer service at 1-866-556-7310.

The Sprint Tech Support people were extremely helpful. The company I work for was picking up the tab on this unit and they even called our IT guy to get his permission to provision a new cell line for the Airave, while I was on hold. I could not get over how helpful the Sprint people were as compared to my previous #1 cellphone provider. They took care of updating the firmware and provisioning the unit. Altogether I was on the phone with them for about a half an hour. It took another half an hour for the Airave to finish its updating and provisioning process.

The GPS LED is working perfectly now. I am getting 4-5 bars on the signal strength meter on my Blackberry, all over my house and outside on my back deck. Previously I had 0-1 bars of signal. What a difference! I am extremely pleased with the results. If you live in an area with poor cellphone signals, do yourself a favor and get an Airave. I noticed on Amazon that Verizon also offers them for their cellphones as well. One advantage to buying a unit off of Amazon is that you don't have to pay Sprint a monthly rental fee, you own the unit free and clear. Check with your Sprint rep because you may get charged a monthly fee for the second phone line.
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8 of 9 people found the following review helpful
on November 7, 2012
It took us over a month to finally get this sent to us. Everything was set up correctly but even after troubleshooting with the airave support team multiple times we/they could not get this work in our home (metal siding/roof) We were promised time without service credits (as a courtesy, I understand that they do not have to give credits for home related issues)and never received them.

I'm glad it works well for other people, it just didn't work at all in our home. Sadly sprint doesn't guarantee service in homes, and this was a deal breaker for us, so in canceling our account we were left with the early termination fee.

Also: the "return kit" sent out to us was too small for the airave box. (Update: even after returning the airrave we are being charged for it. Didn't occur to me that I might need a receipt from fedex to prove I mailed it back. So disappointed in Sprint, will never go back.)
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5 of 5 people found the following review helpful
on August 8, 2014
Confirm with Sprint before purchasing. I bought one on Amazon (07-2014) and when calling Sprint to activate was informed that as it was a model that was obsoleted on their network 3 years ago, it was no longer allowed to be activated on their network. This was confirmed by the MAC address that I provided them during the activation process located on the bottom of the unit.
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