Top critical review
40 of 45 people found this helpful
Horrible Audio Quality. Uses Cellular Service
on December 13, 2012
I had one of these Verizon Home Phone Connect devices and service about a year ago and it was horrible!
I thought it would be a cost effective way to have another phone number independent of our main telephone service that we have through our cable provider. If the cable ever went out due to weather or whatever, we would still have Verizon Home Phone Connect. I also intended to use it as my work phone for my home office and for conference calls.
The Verizon Home Phone Connect relies on their cellular network, which is usually very good in my area, but the audio quality was often worse than my Verizon cellphone. It was noticeably worse than our old telephone company landline and our phone service through our cable provider. The audio quality was especially bad on conference calls if I was even able to dial-in to a conference call at all. The Verizon Home Phone Connect would often mess up the touch tones necessary to enter the conference call ID, passcode, etc. forcing me to redial the touch tones just to get in. It was a joke for business use.
I made adjustments to the system per their tech instructions and even called Verizon a couple times to see if they could improve the audio quality but they couldn't.
The worse part was being forced to pay the early termination penalty to drop their service. Don't get locked into this piece of junk unless it's your only choice for phone service. I'm generally very pleased with my Verizon cellphone service but this Home Phone Connect system is really bad.
I see that AT&T has something similar probably with similar cell service limitations and the usual early termination fees.