Most helpful critical review
23 of 24 people found the following review helpful
Always broken too!
on February 15, 2010
I wish I had read the reviews before buying this unit. We chose the KitchenAid Architect Series as part of a complete remodel that included dishwasher, double oven, built in side by side and this lovey little trash compactor.
The unit works fine, but to eliminate any buttons on the front of the unit, everything is triggered by a foot pedal at the base. This is the source of all our problems;
1) We have three kids, teenagers, this thing is not going to last.
2) Because of the beautiful sleek appearance, you have no idea when you go to open it if the machine is in solid pack mode, i.e. the ram is down. So you most likely step on the pedal, and if the ram is down, there is a good chance it will partially open and jam. Requires a bit of coaxing to get the ram back up. (service call on that)
3) The pedal operates the boom by triggering a white plastic button concealed behind the stainless door. The connection is a very fragile peace of metal that has fallen out three times, and we have had two service calls on that. (we have learned to reach under the flange of the door and operate the bottom by with my longest and particularly appropriate finger)
4)The warranty service is acceptable, but no good. On each of the three calls thus far, the sub contractor has alleged that the mall functions are do to our operating and has requested an additional $80 charge. I have refused to pay and they relent, but its just unpleasant.
5) Normal compactor bags do not do well with this unit, it has special tabs to hold the Kitchen-aid bags, which I have ordered from Kitchen-aid, but not received. Our old Kenmore did not have this issue.
I have had extensive discussions with Kitchen-aid, its Frigidaire now which so the product quality will probably continue to do down, and they have agreed to extend the warranty an additional year. My recommendation is you avoid the Architect Series in the trash compactor, and get the unit with buttons. Its about $200 cheaper and probably works without a hitch!