Most helpful critical review
34 of 36 people found the following review helpful
on April 12, 2014
I purchased both the carry-on size and larger size of this luggage a couple of years ago, and it has not proved to be very durable. Scuffs and even small tears are to be expected, but the pull handle no longer goes up and down, making the suitcase very inconvenient to use. I saved the tags when I purchased the luggage, as it boasts a 10 year guarantee on it, but after a couple of moves I am not able to locate my sales receipt, making this guarantee invalid. What's more disappointing, is I have had trouble contacting the manufacturer at all. Customer service has been disappointing and I will not purchase from this company again or recommend it.