Customer Reviews

498
1.7 out of 5 stars
Dap 09106 Xhose PRO The Original Expanding Hose, Black with Solid Brass Fittings, 25-Feet
Item Package Quantity: 1Change
Price:$29.93 + Free shipping with Amazon Prime
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429 of 437 people found the following review helpful
on December 2, 2013
Wish I could give this a NO STAR.

I really love the concept, but I have had a horrible experience with XHose. There are major and consistent design flaws. My expectations are that a hose should last many years, not months/weeks.
-- I ordered two hoses in July 2012 (DIRECTLY FROM XHose not through Amazon) and received it in August 2012. It took almost two months to receive.
-- A couple of months later, one hose started leaking a lot followed by the second hose about a month later. The leaks are where the hose is attached to the nozzle.
-- After researching, I finally found their customer contact on a complaint site (not XHose's site). XHose company said they would send me replacements. Their shipping always takes weeks/months.
-- I didn't use it for a few months because of winter. After a couple of months of use, the one of the hoses started leaking at the same spot.
-- In June 2013, I called again. I didn't want to wait until the second hose exhibit the same problem. I was very upset, so they sent me the "Pro". I finally received it 10/14/2013.
-- Within a minimum of 5 uses one of the "Pro" hoses had the same problem.
-- Today, 12/2/2013, I called XHose's Customer Service. I was tired of the problem and asked for a refund. They said that they can't refund it because I ordered it over one year ago. I told them I have been trying to work with them on the issue---giving them chances to fix their product. Again, I reiterated how I am the only one who uses it. I also roll it and put it away in a covered pot, which is on the covered porch. Additionally, I only use the hose to supplement our sprinkler/drip system during city-wide water restriction periods; therefore, I don't use it very often.

ADVICE:
Don't purchase XHose. There are other options now.

Here's the XHose Customer Service info in case you need it:
Address:
2 Morgan Ave
Norwalk CT 06851

Website: [...]
Corporate Phone: 203-852-0024
Customer Service: 800-554-5925
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257 of 265 people found the following review helpful
on October 28, 2013
This is a great idea that I loved while it worked....The blue one with plastic fittings worked well (light weight and easily manuverable) but the plastic end piece broke after about six months. So I decided to go with the more expensive black pro with metal fittings. Fittings survived...hose exploded, which was about 48 hours after purchase of this hose, while having been used for less than an hour total. The inner tube pulged out and blew up within 5 seconds. The weather was not hot. The hose was not mistreated in any way..no rough ground, no thorny or rough plantings. Lifetime Guarantee? That involves paying for the return shipping and then paying shipping and handling of almost $10.00 for a replacement. Therefore a replacement under the warranty for a 50 foot hose that exploded within 1 hour of use was going to be about $20.00. How would that make sense? The pricing is a bad deal for a hose that is completely unreliable (my brother had one explode on him also.) The idea is great if it worked, so if you like to gamble - go for it...but my experience says the product isn't ready and needs to be re-engineered. Sigh.
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180 of 184 people found the following review helpful
on November 7, 2013
This product split on the third use and it's not really 25 feet long. Not what I expected from a name brand product. This hose has a long way to go before it is ready for satisfactory use. Don't waste your money or time.
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148 of 152 people found the following review helpful
on February 2, 2014
I actually only bought the 25ft green hose as seen on tv which lasted four uses before exploding on me washing my car. So when I saw the Dap Xhose PRO in black with brass fittings and the creator claimed he was the original patent holder, I believed that what I bought was just a sad imitation. Luckily I read these reviews first before falling for what seems to be the same product in better packaging. Not one review claiming that their Dap Xhose PRO lasted through years of extreme use and that the other reviewers must have done something wrong. I'm glad that Amazon is continuing to sell this product and is leaving these reviews just as they are. Yes these companies made some quick money, but imagine how much they could have made with a product that actually worked! I still believe in capitalism and that eventually someone who was ripped off like us will take this good idea and make it durable enough to justify selling it. I made this a one star rating because I didn't want anyone to think I liked the product.
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182 of 189 people found the following review helpful
on October 26, 2013
Do not waste your money purchasing this product. Kinked and blocked up within 5 minutes of hooking it up to the spigot. Better off with a standard hose and a hose cart. No better than the original "pocket hose" and a lot more money.

Please don't fall prey to the TV add statements that it is better than the original. Not by a long shot!
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203 of 212 people found the following review helpful
on November 7, 2013
If you want to waste your money feel free to purchase this product. On the third use the middle of the hose exploded and what was bad the hose was lying in a straight line.

I tried the lighter blue hose first and after a short time the ends blew out.

What really made me mad was when I got out the paperwork and found that the customer ends up paying all the shipping cost so even though they will send you a new hose the customer still pays over $18.00.

I think enough is said.
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131 of 136 people found the following review helpful
on February 10, 2014
I purchased this over 90days ago and I have had to replace it at least once a month. The first two times they promptly sent me a replacement. Great right? sure ... until the third one... now they are asking me to return the defective hose (which I don't have a problem with) but I have to pay for shipping.... they refuse to send me a shipping label. So you can see how this is gonna start adding up for me.... I talked to a supervisor and she could have cared less that I didnt think I should have to pay for shipping costs, even though I've already had 3 replacement.... live and learn... complete piece of crap and even crappier customer service....
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65 of 66 people found the following review helpful
on March 3, 2014
I purchased the DAP XHose Pro several months ago and it worked great for about 2 months.
Then one day the inner lining exploded. I had it turned off at the end and by the time
I walked the hose out, POP it exploded. Also, the black plastic on/off valve came of the hose
after only about a month of use. I attempted to contact DAP XHose by calling the only
phone number I knew of. Granted it was the phone number to purchase the hose. I feel
DAP XHose does this so they dont get return requests. I called several times and all I
was able to get was a useless automated system, without an option to SPEAK with a LIVE
PERSON to explain my problem.
My advise to anyone thinking of buying the DAP XHose pro is "DON'T WASTE YOUR
MONEY" on this defective product. As a retired federal firefigher I am very practice in the
care and use of hoses. I used this product several times a day and returned it each time I
used it to hang up to drain.
DO NOT EXPECT ANY TYPE OF CUSTOMER SERVICE FROM DAP XPRO.
I feel the lack of a way to contact DAP XHose is by their planning.
I think they are a dishonest and phoney business.
Richard A. Fegley, Liverpool, Pa.
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54 of 55 people found the following review helpful
on March 8, 2014
I received 2, 75 ft x hoses, which took well over a month to get. This was the second purchase. The fist hose blew up. I figured with the new brass fittings they had solved that problem. After three weeks of very low use, the fist hose ruptured and it wasn't at the brass fitting. It was in the actual hose just like the previous purchase. Now, I know that you have to take the necessary precautions as explained with the instructions. I made sure that the hose never had the water running when not in use and that it was deflated right after use. The hose was kept in a large pot and was only used to water plants in our screened in roof covered patio. The hose was never in the sun. So after the first hose exploded, I connected the second hose as we received the two for one offer. The second hose exploded in the second use. So now I have both hoses in the original bags they came in. The warranty states that after 90 days you can pay for shipping back the damaged hose or in this case hoses back for a replacement. Why would I want to spend the cost of shipping for this inferior product which by the way is made in China. That should explain why it takes so long to ship out after the purchase. The concept is great. But the product is a piece of garbage.
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71 of 77 people found the following review helpful
on February 17, 2014
I bought three 50 foot hoses - the new X Prop with brass fittings.

One exploded within ten minutes of the first time I hooked it up. I hooked up the second one while I called customer service and let me mother in law continue with light watering. I called the company and within five seconds after I hung up the second one exploded. Instead of asking for a replacement, I am returning all three hoses.
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