Most helpful critical review
139 of 145 people found the following review helpful
Should be called "Junki" - but M&D customer service is coming through
on December 23, 2010
My son opened this today as an early Christmas gift, as we will be traveling in the upcoming months. I was so excited and I had also purchased the optional Saddlebag to go with it.
At first glance, the quality looked good. Then when we tried to open the suitcase, one of the clasps popped off. We checked the instructions and there was actually a page that said that that might happen during "play," and there were instructions on how to fix it.
Suffice to say it took three adults a half an hour, a screw driver, and a file to fix the clasp. It popped back on just fine, but the plastic is cheap and so the mechanism that needed to slide was getting bent. It is possible that the first trip we take, the Trunki will break. If it does, I will return it immediately. I was really annoyed.
Also, the four "secret compartments" on the inside of the Trunki fit (seriously - my son experimented) about 5 jelly beans each. If you pushed. I have no idea what you would actually be able to put in there. I am also worried that the plastic hook that you fasten the strap to might break if the child was sitting on the luggage and being pulled.
On the plus side, there seems to be ample room inside the suitcase. The colors are nice and my son is excited to use it. I paid about 29 dollars for the Trunki. I do not think this is worth $40, but for $29, it is acceptable. As long as it doesn't break.
Update: We used this on a trip. The clasps broke off (both) and we cannot get them reattached, even the way Melissa and Doug says to. When my son sat on the Trunki in the airport, with the suitcase locked, the sides started to separate. We ended up having to tell him that he could not sit on it and my husband just carried it. Big disappointment.
Amazon DID replace this item very quickly at their expense. Hopefully the next one will be better.
Update: Second was same as first. Still no luck with the product.
Update 11/22/11: I was contacted by the company and the representative has very kindly offered to send us a new Trunki. Will keep updates coming...