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K3 Crashers/Rebooters - What are we doing in common to explain it?

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Initial post: Aug 30, 2010 8:20:23 AM PDT
Last edited by the author on Aug 30, 2010 8:26:15 AM PDT
My WiFi K3 has rebooted several times. I was wondering if others who have experience this can share what we might be doing in common to explain it.

1) My K3 is WiFi only.

2) When I receved my K3 I plugged it until the light went green - about half an hour or so. Turned it on and it took me to my wifi to connect which I did.

3) I use Calibre. Downloaded the new 0.7.16 version that recognizes the K3. Is this a commonality?

4) I retrieved all my K2 Amazon books from archives. Then I recovered my collections data from archives. Then I used Calibre to move my non-Amazon mobi/prc books over in batches of 50 - a total of about 250. I then proceeded to put the non Amazon books back into their collections BEFORE verifying that the K3 had completed the indexing. FIRST REBOOT. Once it came back I left it alone plugged it to complete the indexing. Then went back to finish the collections.

5) I tried using the new browser. After about half an hour the K3 froze and had to do a hard reboot. It came back fine.

6) Last night I puchased a book from Amazon. I also have a K2, so I went to manage my Kindle and told it to send the new book to my K3 which it did. However, it went to my archives and was dim and could not access it no matter how long I waited. I tried to open an Amazon freebie book I had on my K2 and had dearchived to my K3 (Puddn'head Wilson) and it told me I couldn't because it wasn't registered to me - it sure was. All of a sudden it rebooted again. When it came back the new book I downloaded was out of archives and I accessed it with no problem and I was able to access Puddn'head Wilson as well.

7) I did not try to deregister and register again.

So - any oif this sound familiar to others who have had crashes/reboots? I'm hoping this is not a hardware issue as I lvoe my K3 and would hate to have to do those collections all over again. Hopefully it can be fixed with a firmware uprade assuming Amazon techs can make any sense out of what is going on.

Posted on Aug 30, 2010 8:24:48 AM PDT
B. Clair says:
Im hearing it is an indexing issue. Downloading to many books at one time and the processor is not able to keep up with the indexing and web browsing or the two games that they have. Blog Kindle has some good information on this.

Posted on Aug 30, 2010 8:26:15 AM PDT
Pegi says:
Bump. This is a great thread.

Posted on Aug 30, 2010 8:31:26 AM PDT
EWKid says:
Mine rebooted and I have very few books. I moved the cursor to a word to get a definition. Nothing happened so I assumed there was no definition in the dictionary. The device rebooted a few seconds later. I have the wifi only model.

Posted on Aug 30, 2010 8:35:19 AM PDT

Well so far the only commonality is that we both have the WiFi version.

So next question - were you hooked up to your WiFi at the time? I was.

Posted on Aug 30, 2010 8:35:41 AM PDT
Onmyown says:
OK...hmmm mine is also wifi only

I plugged it in for about 3 hours, connected to wifi and then downloaded about 400 books from archive using the wifi, put into collections. I didn't transfer any books not from amazon yet. (everything was fine when I was doing that) read for about 20 minutues, not a problem....had a date so out for the evening (I think would have rather stayed home reading..LOL)

Sat: an hour into reading I went to press the HOME button and it freezed. Then rebooted.... It happened a couple times within the hour while doing different things, using the 5 way to locate a book, or using the dictionary. So I gave up and put it away.

Sun: decided to use the 5 way controller alot, dictionary, just kept looking around at all the my books collections. Just waiting for it to freeze and reboot. NOTHING happened...LOL so I went reading. 20mins again after reading when I clicked for next page it froze and rebooted. UGHHHH Late last night I read for about 3 hours and didn't have any problem.

In reply to an earlier post on Aug 30, 2010 8:38:35 AM PDT
K. Scarpelli says:
I rec'd my K3 (white wifi/3g) on Friday and had no problems at with the indexing/transferring of products. Took 3 tries before it connected with my home wifi, but never could connect it to the office wifi. On Saturday, when I woke the K3 from sleep mode, it refused to connect to my home wifi network. While I was in the process of entering my WEP code, it froze and refused to reboot. Called CS and they had me try a few different things to reboot, but were unsuccessful. While they had me on hold, my K3 rebooted itself and has remained working since then. Keeping my fingers crossed that it was just a random glitch.

Posted on Aug 30, 2010 8:39:11 AM PDT
Last edited by the author on Aug 30, 2010 8:40:26 AM PDT

So far the three of us who have reported crashes/reboots all have the WiFi only version. But we all rebooted under varying circumstances. At this point WiFi only appears to be the only commonality.

Or possibly that all three of us were connected to WiFi at the time. I was connected every time it crashed/rebooted.

Posted on Aug 30, 2010 8:41:05 AM PDT
S. Dunham says:
It can take several days for the books to index. If you just downloaded a book, try to use the dictionary feature, and don't get a definition...that book is not yet indexed. While some people didn't overload the system with downloading hundreds of books, it still sounds like most people that are having crashing issues are overwhelming the processor.

I do think you need to report this issue to Kindle CS. If they find there is a bug, Amazon will send out updates to fix it.

In reply to an earlier post on Aug 30, 2010 8:42:00 AM PDT
Last edited by the author on Aug 30, 2010 8:43:48 AM PDT
EWKid says:
No, I was not connected to wifi at the time. In fact I turned off the radio about 5 minutes before the crash.

Posted on Aug 30, 2010 8:46:24 AM PDT
Onmyown says:
I wasn't connected to wifi, not since friday.

Actually I noticed my wifi code wasnt there last night so I'd have to re-input my access # also I noticed last night that the clock was wrong again even after I fixed the time on friday. I still have my K2 so I'm not too worried, I'm gonna use it a couple more days & then give amazon CS a call. Besides the reboots and freezing...I LOVE LOVE LOVE the K3!!

Posted on Aug 30, 2010 8:50:23 AM PDT
James Orr says:
I have wifi only and had a couple freeze-ups on friday (likely when it was indexing and I was using the browser), but no problems since then.

Posted on Aug 30, 2010 8:52:47 AM PDT
Last edited by the author on Aug 30, 2010 8:56:08 AM PDT
So far that's three of us with crashes/reboots all with the WiFi only version of the K3. At this point the only commonality we can detect. And possibly an indexing issue while using the unit?

And I agree, I LOVE my new K3. The screen is almost white and the text is incredibly crisp. Side by side with my K2 (which is still happily being used in the household) the comparison is stunningly in favor of the K3. GREAT JOB AMAZON!

Posted on Aug 30, 2010 9:04:28 AM PDT
MBAButterfly says:
I have the 3G/wifi version, however all I have used is the wifi because I don't have 3G service where I live. The first day I got it I downloaded a TON (I'm talking about like 150) samples. I also put them into my Samples collection I worked fast and didn't really wait for the K3 to catch up before I started doing something else with it, and, knock on wood, I haven't had mine crash, freeze, or reboot. Maybe it is just problems with the wifi only version?

Posted on Aug 30, 2010 9:15:51 AM PDT
If it turns out that the issue is the indexing due to 300 or more books installed, then that would rather make the claim of being able to have upwards of 3,500 books sort of dubious.

Posted on Aug 30, 2010 9:18:50 AM PDT
I have 3G +WiFi BUT do not have WiFi hooked up as I like 3G. Yesterday afternoon the K3 rebooted while I was reading, and eliminated my archives list. I re-started it and then transferred all my collections from the K2 again, and the archives list returned. It's been fine since then, so am hoping it was just a "hiccup". I have 200 books listed in archives, but only about 20 downloaded to the Kindle so far, so I don't think it was an overload problem.

This morning I reported it to Kindle CS and was told I have to be connected to the wireless in order for my archives list to appear. That's just plain incorrect; I only connect to 3G when I'm downloading a book, blog, etc.

In reply to an earlier post on Aug 30, 2010 9:19:31 AM PDT
GeekyGal says:
B. Clair,

Thank you. I think you nailed it.

I have a 3G K3. Spontaneous reboots have happened to mine while indexing either a large number of fairly average length books, or a few very long ones [multi volume/ Complete Works of... sets] and 5 particular misc. titles which got "stuck". I was connected to the house WiFi at the time.

Problem seems to have gone away, fingers crossed, when I started to feed it new books much more slowly, deleted the "stuck books and reloaded them after an overnight of it being plugged in.

In reply to an earlier post on Aug 30, 2010 9:21:31 AM PDT
James Orr says:
BobLenx, indexing only happens once right after a book is downloaded to the kindle.

Posted on Aug 30, 2010 9:23:00 AM PDT
MB says:
S, Dunham
Okay, I will take a hit on this one for being stupid. This will be my first kindle, what is the index everyone speaks of?

Posted on Aug 30, 2010 9:23:47 AM PDT
d_Light says:
My K3 Wifi only froze yesyterday. I was in the middle of adding to my collections and it just froze. I had to do a hard reset to get it back working. It is possible that I lost the WiFi connection during my collections modification becase the signal strength was very weak where I was sitting. It may have "gotten stuck" in the driver!

In reply to an earlier post on Aug 30, 2010 9:27:34 AM PDT
Not necessarily true--unless you're downloading all 3,500 books "at once". Even downloading 300 books at once, especially if it's not been fully charged could put the Kindle on overload with regard to indexing. Just imagine if a good portion of your books included things like War and Peace, the Bible, the Complete Works of Shakespeare (or someone else prolific). I can see the poor little thing sputtering, just trying to keep up.

Posted on Aug 30, 2010 9:28:02 AM PDT
Last edited by the author on Aug 30, 2010 9:28:46 AM PDT
B. Clair says:
type in any word from the home screen and your kindle will find that word in every book you have on the kindle pretty cool. but this takes time about an hour for the average book I am told but when you bring in more books at once this cause this process even though running in the back ground to need more resources. You will love that your books are index when you go to do research. I don't think the nook can even do this.

In reply to an earlier post on Aug 30, 2010 9:33:55 AM PDT

LOL My K3 was certainly working overtime to do the indexing of all those books. It took several hours after which I verified it was completed from Home with a search for some nonsense word.

However, it rebooted twice again when that process was completed (items 5 and 6 in my op).

In reply to an earlier post on Aug 30, 2010 9:35:01 AM PDT
Pamela says:
I had ten books on mine when it crashed. It's not necessarily the indexing.

Posted on Aug 30, 2010 9:35:46 AM PDT
MB says:
B. Clair,
Thanks for the quick response on what the "index" was. Hopefully it will come in handy when I am trying to remember the title to a book?
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Initial post:  Aug 30, 2010
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