ok, so there are two online retailers I consider the most reliable: Amazon and New Egg. About a month ago, New Egg ran a promotion for $10 off the preorder of the limited edition Dark Souls. Needless to say, I jumped on the opportunity since New Egg has been known for having reputable service.
Today I got an email from New Egg saying that they are terribly sorry but there was some sort of error and that they didn't get the limited edition Dark Souls (happened to others I'm sure). To their credit, they offered a $20 promo credit on my next purchase...but it's frustrating that they gave notice of this the evening before release which means I have 0% chance of getting a collectors edition unless I want to pay $120.