uBee DDM3513 Docsis 3.0 Cable Modem

by Ubee

Product Details

• Shipping Weight: 4 pounds (View shipping rates and policies)
• ASIN: B005Y1UFIM
• Item model number: DDM3513
• Average Customer Review: 4.6 out of 5 stars  See all reviews (123 customer reviews)
• Amazon Best Sellers Rank: #2,845 in Electronics (See Top 100 in Electronics)
  • #34 in Electronics > Computers & Add-Ons > Networking Products > Modems

Product Description

This product has been approved for use on Comcast's cable network. For NON Comcast customers: to avoid returns and restocking fees please contact your cable provider to verify compatibility prior to ordering modem.

Most Helpful Customer Reviews

84 of 86 people found the following review helpful

5.0 out of 5 stars No problems at all. January 18, 2012

By G. Nicholson

Amazon Verified Purchase

This is the same modem I received from Comcast two years ago, back then I was charged $2.00 a month for the modem, then 8 months later $5.00, and now $7.00. When this modem arrived (onetime), I turned off the computer, disconnected it from the wireless router, connected the coax cable to new modem, connect the computer directly to modem. Turned on modem, then computer. Loaded the browser, Comcast's "self installation" screen loaded, (have your bill handy) entered my account #, four clicks later, it is up and running no issues.

47 of 48 people found the following review helpful

5.0 out of 5 stars Great cable modem January 18, 2012

By S. Yuen

Amazon Verified Purchase

My first option was to buy an Arris WBM760A as part of a new setup to replace an unreliable Surfboard SBG6850 but it wasn't being sold anywhere but ebay for more than I'd like to pay. After receiving the Ubee 3513 from Amazon, Comcast could not activate it and had tried different methods to activate it without success. I had lost hope and almost returned the Ubee to Amazon until I came across someone on the internet mentioning that they had activated their modem by using Comcast's activation page. I gave it a try and presto... activation success! So if you are having difficulty as I was, try comcast.com/activate

So far, the cable modem has been great. There were no drops or resets. I also have a Motorola SBG6580 that constantly resets... stay away from the SBG6580 as many have said of its problems!

Update: Recently I found out why the uBee has trouble setting up with Comcast when I requested a technician to do a final check to see if my internet connection was good. When Comcast tries to setup the uBee, their system does not expect a customer to own a uBee modem so it won't setup. Now if you use the online setup, the modem will be setup but however as a Netgear modem. As a Netgear modem, there was no functional issues as it may have the same chipset as the uBee modem. This is the best way to set this modem up and then leave it that way. Be careful if you have a Comcast tech set this modem up as a uBee, you will be charged the rental because Comcast detects uBee serial numbers as belonging to Comcast. Now I have a problem with Comcast to straighten out because the tech setup my uBee modem as a uBee modem instead of leaving the modem as a Netgear modem. (See update below, maybe you can setup the uBee modem the right way by calling Comcast?)

Update: In regards to Comcast modem rental charge... my local Comcast store cannot help with the rental charges. I called Comcast billing today to tell them that I own my uBee modem and that I am being charged the rental. All they did was ask for the modem serial number and mac address, and without further questions corrected the problem and refunded my rental fees. Sweet! We'll see when my next bill arrives. 3-8-12

39 of 39 people found the following review helpful

4.0 out of 5 stars Exactly the same unit used by Xfinity/Comcast March 5, 2012

By K. Ko

Amazon Verified Purchase

It's exactly the same model/unit used by Xfinity/Comcast. I purchased this one to replace the rental unit from Comcast.

After receiving the new unit, I unplug the rental unit and plug in the new unit. Called Comcast. The guy on the phone could not get it to work, and could not find out why. He asked me to call again in normal business hour. (I called them at 10pm.) I decided to connect it to my computer anyway. After firing up my browser, it's all automated. With only a few clicks on the computer, the new unit was installed and working great.

Lesson learned: avoid human interaction if possible, especially when dealing with Comcast.

Hope this helps!