I bought factory refurbished and i satisfied with the quality and to update the map just visit the website and connect your device when you install the application, it will guide you to update your map immediately.
For amazon warehouse purchases it's sometimes as simple as someone purchased it new and decided they didn't want or need it. But because it was sold and returned, often times opened, it's now technically used.
Dear Paul, I do not remember exactly my response where I mentioned "used". I did not get one that was used. It was new but I was unhappy with the fact that it the maps were not updated as they said they were. Other than that I really like the product and would purchase another one. There are many upgrades on this one over my older Garmen. Hope this helped...Mike