Why I won't buy another Samsung tablet/phone I own the original Samsung Tab 10.1 still running Android Honeycomb 3.2. I also own the original Samsung Galaxy S Vibrant running Android Froyo 2.2. Samsung is just horrible when it comes to updates. I doubt I will get any updates for my smartphone but I'm still waiting to get Ice Cream Sandwich update for my Tab.
I think you guys should know what to expect. Samsung keeps developing new products but once you buy it they simply don't care about you. They are too busy developing and selling new products and they have no time to care about their current customers.
You guys should wait for new tablets coming from Asus. They seem to keep their tablets up to date.
I own the first/original Samsung Galaxy S phone that ATT introduced (the Captivate). I had to sit back and watch Samsung put out new phones with the most up-to-date OS and completely forgot about the people who bought their original phone, the ones who said nothing but good things to lift sales and the ones who helped make their "S" line what it is now. Samsung delivered updates but made it so difficult to receive. Oh, did I mention that the update erased all my data on my phone? Did I even have a choice or did anyone warm me that it would completely reset my phone?? Nope.
I have a Samsung EPIC (sprint) and have the most current OS. All the updayes seem to come in a timely fassiion and when they do there has been no issue at all with it erasing the phone at all. I love it and am looking into the Samsung tabs now.
In your experience they care.... In my experience they could give a.. less.... I bought a Asus laptop 2 yrs 3mo ago... Would you like to know where it is.... sent out for more repairs.... Thanks to Best Buy Black Tie Protection..... So I know the hard drive crashed... but that is not all the motherboard has issues along with the touch pad, fan, and cmos battery... oh yea the disk drive was also making loud noises.... Here's the kicker... 30 days after purchase the cmost battery begins not functioning properly... take it back... took the hard drive out and put in another machine... 16 days later the new machine is doing the same thing... of course I can't return it for a refund now... Asus offered no assistance other than send it to them to "inspect" with a turn around of 2-6 weeks... They have never been of any assistance through the constant issues over the last 2.3 yrs if torture.... No sending it to them was not an option as I am a student with a home based business that could neither afford to be without or buy another. Well when I took it in for service... I was told that particular model had over a 50% return rate which started with the same issue... faulty cmos battery.... do you think Asus acknowledged that fact or even considered it... not on your life..... I will never buy else by ASUS.... oh I failed to mention.... I also had a wireless headset purchased about 3 mo later for a long distance trip.... they died 4 mos. ago.... they didn't make it to the age of 2 yrs... PS check Consumer Reports.... see where Asus is ranked... mostly behind Samsung....